Firstly, I do not expect to print picture so fast on the internet with the adjustable tools on their website i was able to finish this on time and it was sent as soon as am done with editing. Also, I... See more
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Always consistent high quality. Ordered already different products from small to large size. Always very satisfied !!
Company replied
I ordered prints on their .be site. Delivery and quality ok. But when I asked for a correct B2B invoice (invoices from Germany) they refused as "our site is for consumers only". That is not clearly i... See more
Company replied
I ordered passport photos as well as some prints. The website was easy to use, the prints were delivered in a very timely manner and were of high quality. Am very happy with pixum and will gladly use... See more
Company details
Written by the company
Pixum is een van de toonaangevende online-fotoservices in België en Europa. Naast een fantastische klantenservice en een inspirerende shop-ervaring, overtuigt Pixum haar klanten al sinds 2000 met topkwaliteit fotoproducten: Pixum Fotoboeken, wanddecoratie, kalenders en nog veel meer. Deze fotoproducten kunnen altijd en overal ontworpen en besteld worden via de Pixum App, via Pixum.be of in de gratis Pixum Fotowereld Software. Voor haar service- en productkwaliteit valt Pixum ook regelmatig in de prijzen. In het hoofdkantoor van Pixum (in Keulen) werken meer dan 160 collega's, vanuit heel Europa, om een zo leuk mogelijke ervaring te kunnen bieden. ------------------------------------------------------- Pixum est l'un des principaux services photo en ligne en Belgique et en Europe. En plus d'un service client de qualité, Pixum offre une expérience d'achat intuitive, ainsi que des produits photo de haute qualité. Dans la gamme de produits de Pixum, vous retrouverez entre autres le Livre photo Pixum, les tirages photo et décos murales. Avec ses produits, Pixum vous permet d'immortaliser et partager vos moments les plus précieux. Les clients Pixum bénéficient de nombreuses possibilités pour la création et la commande de leurs produits. Les produits photo peuvent être commandés à partir de l'appli pour smartphones, sur le site ou dans le logiciel gratuit Univers photo Pixum. Fondée en 2000, cette entreprise emploie plus de 160 personnes.
Contact info
Industriestr. 161, 50999 , Cologne, Germany
- service@pixum.com
- pixum.be
3.9
Great
3K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Ordered a bulk set of custom ink…
Ordered a bulk set of custom ink t-shirs for my local youth association and I'm honestly very satisfied with how they turned out. Feels high quality !
March 23, 2026
Unprompted review
Always consistent high quality
Always consistent high quality. Ordered already different products from small to large size. Always very satisfied !!
October 2, 2025
Unprompted review
Reply from Pixum BE
Marc, it's great to hear that you're always satisfied with the quality and have already ordered various Pixum products! We're delighted that you're so enthusiastic; that's what we do it for!
Best regards,
Your Pixum team
No correct Eur B2B invoices
I ordered prints on their .be site. Delivery and quality ok. But when I asked for a correct B2B invoice (invoices from Germany) they refused as "our site is for consumers only". That is not clearly indicated on the website as it should be according to EUR VAT rules. Only in a small sentence in article 7 of their 8 pages of general condiations: "Our online offer is exclusively aimed at private individuals. Therefore, our system is not designed to issue invoices without VAT." This is not a serious nor good practice.
24/01/25: Much appreciated your answer that you are going to make the B2C more clear in the portal. And of course the quality of the product was outstanding, so I will be future fan.
January 17, 2025
Unprompted review
Reply from Pixum BE
Thank you for your feedback and apologies for the inconvenience. Our website is indeed aimed at individual consumers, and we will see how we can make this clearer. For future B2B orders, please contact us directly. We're happy to assist!
excellent site et excellente qualité…
excellent site et excellente qualité d'impression, excellent service! merci!
May 12, 2024
Unprompted review
10+ days and still no delivery
10+ days and still no delivery. Tracking number isn’t valid so not sure where it is
February 27, 2024
Unprompted review
Reply from Pixum BE
Hello Himadri,
Thanks for your review.
We apologize for the inconvenience you have experienced with your order.
After discussion with our customer service, it turns out that we have restarted production of your order and that this new order was delivered to you yesterday.
If you have any further questions or concerns, please don't hesitate to contact our customer service.
Have a great day!
Best regards,
Julie from Pixum
Order of 2 photo books placed on the…
Order of 2 photo books placed on the APP November 20th dispatched in 24th November.
No tracking for order although cost over £100.
Have emailed 3 times, emails have been sent back with no information on regarding where my order is.
When I log in via the website, it’s states I have no previous orders. When I log in on app and says dispatched.
No way to contact them as emails aren’t being received, yet I’m clicking on the emailed link to contact them. I can’t find a number to call.
November 20, 2022
Unprompted review
Reply from Pixum BE
Dear Kylie,
I'm sorry to hear the delivery of your order has been delayed. I could see in your user account that the order has indeed been dispatched on the 24th of November.
I just contacted my colleagues from the customer service. They will come back to you shortly to help you track your package or restart the production of your product.
Have a great day!
Best regards,
Julie from the Pixum team
Awesome Print Out
Firstly, I do not expect to print picture so fast on the internet with the adjustable tools on their website i was able to finish this on time and it was sent as soon as am done with editing. Also, I like the tracking system as well as the discount offer, I will love to have more discount again. Kudos to them.
August 3, 2022
Unprompted review
i love doing pixum
September 28, 2021
Unprompted review
How can I contact your customer…
How can I contact your customer services?? My urgent order is delayed and you have not provided any tracking information!!
January 30, 2021
Unprompted review
Reply from Pixum BE
Dear Miriam,
Thank you for your feedback. I see that my colleague from customer service has contacted you on the 31/01 and has informed you about the status of your order. She'll be happy to answer any further question you may have.
Have a very good day.
Best regards,
Julie from Pixum
My pictures were not printed well
My pictures were not printed well
My face was cut off and the color quality was not bright.
January 28, 2021
Unprompted review
Reply from Pixum BE
Hi Whitney,
I'm very sorry to hear your order was not to your satisfaction. Customer support will contact you shortly to find a solution.
Best regards, Sarah
Excellent service
Excellent service, consumer-friendly and very quick delivery!
December 25, 2018
Unprompted review
Un service top qualité top commande…
Un service top qualité top commande rapide je recommande sans restriction ;-)
December 20, 2018
Unprompted review
Quick
Quick, efficient, and effortless Ordering to Delivery. Well done.
December 7, 2018
Unprompted review
Photo book
Great site to create a real photo book from your holiday pictures
April 10, 2018
Unprompted review
Interessant site om een collage te maken
March 22, 2018
Unprompted review
YEar stories
I order every year one book for past 5 years , very happy with all of them.
Keep up the good work.
February 23, 2018
Unprompted review
Privacy violation
I’ve had placed many different orders with Pixum and all of them were of high quality. My last order changed my perception of Pixum. Pixum does not take care with the data/files you upload on their platform, I received photo’s from an other customer. When I pointed this out to them they excused themselves after a couple of days. This makes them a poor company without caring about your data and privacy.
December 22, 2017
Unprompted review
Reply from Pixum BE
Hi Michiel,
We vinden het erg jammer dat we je vertrouwen hebben geschaad door deze uitzonderlijke situatie.
We begrijpen volkomen dat zoiets niet lekker valt en nemen het ook erg serieus; zoiets zou niet mogen gebeuren. Het gehele productieproces verloopt anoniem, dus ook in zo'n extreem buitengewoon geval als dit, is het voor ons niet mogelijk om vóór verzending de bestelde foto's met het eindproduct te vergelijken, zonder daarbij jouw anonimiteit en privacy te schaden. We zullen echter onze processen steeds optimaliseren, omdat jouw vertrouwen als Pixum-klant het allerbelangrijkst is. Daarom nogmaals ons excuses.
Ik hoop op je begrip en dat dit voor je niet een definitieve breuk met Pixum als jouw fotoservice betekent.
Met vriendelijke groet,
Boris
Marketing Manager
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