Pizza GoGo Reviews 

366
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were unhappy with their experience overall. Many customers frequently reported significant delays in order delivery, often waiting over an hour, and noted that their food arrived cold. People also encountered issues with incorrect orders, such as wrong items or missing toppings. Furthermore, some consumers described the food quality as poor, with pizzas being burnt, soggy, or having minimal and unappetizing toppings. Some people were dissatisfied with the staff, citing instances of rudeness and unhelpfulness. A few others also noted concerns about food quality, with reports of ingredients not meeting expectations. Conversely, a small portion of people found the product quality satisfying, describing pizzas as delicious, hot, and well-made with fresh ingredients. Additionally, some reviewers praised specific staff members for excellent service and politeness.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers praising the pizzas as amazing,... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the food as "amazing,"... See more

Order

Clients share negative opinions on order experiences, with many expressing frustration over incorrect orders,... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising managers and delivery drivers... See more

Service

People report ambiguous experiences with service, with some customers praising the great service, hot and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The pizzas taste good, but the service is very poor. Most of the time, they have delayed service — it usually takes more than an hour after placing an order. On one occasion, it even took 1 hour and 4... See more

Rated 2 out of 5 stars

Good pizza but the delivery driver shouldn’t be working there, first time he came he said it’s his birthday and as I live in a flat can I meet him downstairs which I said no I’m in my pyjamas, he came... See more

Rated 1 out of 5 stars

COALVILLE STORE "(LEICESTER) gave the family food poisoning. made a large order including multiple chicken items and all 6 of us were seriously ill for the next 3 days. order time is slow and the f... See more


Company details

  1. Pizza Delivery
  2. Pizza Takeaway

Information provided by various external sources

Our mission is to provide every pizza lover with daily made, fresh dough pizzas using only high quality ingredients at a fair price. We will do this by focusing our energy and funds on providing good food and a good service to the customer at all times. --Going since '87--


Contact info

2.7

Poor

TrustScore 2.5 out of 5

366 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(366)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad all round service

Had an awful experience at the Tonbridge branch, sent them an email, about as unhelpful as they could be, sent a formal complaint to their head office, no response, wasted a stamp, an envelope, my time, Domino’s is my go to, had too many bad experiences with Pizza GoGo

December 2, 2024
Unprompted review
Rated 2 out of 5 stars

Not happy with the service

I have been buying pizza from pizza gogo for over 20 years. I ordered pizza from West Hill, Wandsworth. Ordered deep pan pizza but got very tin based pizza either very little topping and cheese. Very disappointed as I nearly paid £30. When called in to complain,the guy kept talking over me. Not ever going to order from them again as Pizza Gogo's quality is not same like before.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

This pizza gogo is honestly the best…

This pizza gogo is honestly the best!
there pizza is doing bits, everyone who comes to my house for pizza go go literally says they haven’t had a pizza like it, the customer service is bang on there always so friendly and let me order my own weird mix and they bring it so fast piping hot so the cheese is still so stringy, I make orders at all hours and they still bring it to me Iv even ordered through the crazy blizzard storm and it was delivered by the main man himself, who still asked how my family is always remembering my kids it’s the best service it’s the best pizza without a doubt! Just wanted to put this on here coz we’re pizza mad in this house and I will not order from anywhere else, Iv got friends and relatives who after trying it won’t either, my sis ain’t even a pizza lover makes me order every time she stays
hands down best pizza and costumer care about, love love love 🙌🏻✌🏻🎀
Credit where it’s due guys wel done and thank you for putting up with us 🙏🏻

January 9, 2025
Unprompted review
Rated 3 out of 5 stars

Orderd from Pizza GoGo recently

Orderd from Pizza GoGo recently, and it was a bit of a mix. pizza itself was good lots of topping and the crust was crispy. But the delivery took way too long, which was really annoying coz I was so hungry by the time it came! Also, the sides were kinda overpriced for what they are they taste ok but not amazing. Overal, it’s alright if you really want pizza, but they need to fix delivery time and maybe make the sides better :|

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

Barking Branch and Pizza GoGo Customer…

Barking Branch and Pizza GoGo Customer Service

Avoid this cheap company, they deliver half cooked pizza which has not been slice. The customer service does not deal with complaint, they cannot help, I am not sure why they have a customer service department who are useless, they does not value customer and treat customers just as numbers. They are only good in ripping off customers. Pizza Hut and Domino pizza are the best, good customer service and value customer loyalty as well.

December 14, 2024
Unprompted review
Rated 1 out of 5 stars

Severe food poisoning

Got food poising from their pizzas and despite contacting customer services, they haven’t bothered to acknowledge my email let alone respond.
Please stay away from this very dodgy establishment and their clearly unhygienic food practices. You’ll save yourself severe illness.

November 30, 2024
Unprompted review
Rated 1 out of 5 stars

Extremely bad attitudes towards the public

Extremely bad attitude towards the public. It's no surprise they've got lots of bad reviews when there's more than one bad review it does speak volumes. It seems to me like they're got people working for them that have zero training in customer service in the sense they have extremely bad manners don't know how to talk to people over the phone it's unaffectional to speak to someone a certain way.Especially when you're dealing with the public if you're not going to speak to people nazy over the phone, then get another job where you're not working where you'll be dealing with the public uneducated on all levels. I phoned up at half past six todays dated which is the 26th of november 2024. Did not expect to get some inexperience attitude arrogant wannabe i was trying to phone up to place an order pizza delivery asking him was there any deals on he said there was a pizza that was for £24.99 then came out said it'd be better if you can use the app i said that's the reason why I'm calling up.Because I can't use the app then started getting attitude saying as i've already said its £24.99 is that why its called pizza go go because they don't last long there lol

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

We order 5 Large pizza's from the…

We order 5 Large pizza's from the Reigate branch at 11:45am and were told it would be delivered within 30mins. We ended up waiting 2 hours.. After phoning several times, the staff just laughed at us, when we said that this is unacceptable. Staff are rude and when the pizza eventually arrived pizza was cold.

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

I’ve been to this restaurant in…

I’ve been to this restaurant in Northampton on Wellingborough Road several times
Each time they mess up my order, keep me waiting Longer than the amount of time said
Then, when I’m in a rush to get home and eat my food, I fine they still messed up the order on my pizza
Do not go to restaurant they can’t and they can’t take an order properly
Do not go to this restaurant

November 24, 2024
Unprompted review
Rated 2 out of 5 stars

Pizza a no no

Pizza a no no. It was wrong. Worse than domino's. You would of though a newly opened store would try harder. Garlic pizza bread had no taste of garlic. The pizza had no taste at all and was a sloppy mess. Out of business in six months guaranteed. Must try harder

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

**BOTH PIZZAS WENT STRAIGHT IN THE BIN**

Did the driver crash ???? Literaly no topping left on the PIZZA'S because it was all spread and stuck to the pizza box lid and side ,, TOTALLY UN-EDIBLE AND BOTH PIZZAS WENT STRAIGHT IN THE BIN ... outrageous,, takeaways are getting away with this , £20 straight for the bin , absolutely disgusted,,,
***AVOID AT ALL COSTS***

November 8, 2024
Unprompted review
Rated 1 out of 5 stars

The staff at pizza Gogo is very rude…

The staff at pizza Gogo is very rude and talks arrogant with their customers. There was this Middle Eastern guy at their Gloucester town centre Branch who was rude and raised his voice at me when I asked him to pack my pizza in a small box and seal it or sticker it. He said to talk to the owner and he doesn’t care about anything . He even shouted at me and I had my every right to demand a refund and asked him for customer service but he refused me. I hope nobody goes to this branch. Moreover their management was missing and there was something shady there. Hope they get checked as the guy didn’t even speak proper English or communicate well enough. Please close this branch down as this is not way you talk to your old customers. Terrible experience. I don’t know how they got the license.

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

PIZZA NO NO !

Pizza go go more like a pizza NO NO!
The food was shocking I’ve got one word oily that sums it up I would say. Will not go back enter at your own risk.

October 20, 2024
Unprompted review

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