Failed to deliver the pizza and when I followed up about it, they said they could not find a pizzeria nearby that would be able to deliver. Ridiculous considering I live in FiDi, manhattan.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
With very little effort on my part, everyone on our invite list received their meal in time for our meeting even though we were located across the U.S. in different time zones. I was quite impressed w... See more
Company replied
Created an order. On the delivery day, I didn’t get a phone call or text, I felt forgotten. I even got a confirmation email that I would receive an order from coffee time bot. Update - I finally go... See more
Pizzatime made doing a virtual happy hour / pizza party with our fully remote team fun and easy! We are a small team and not having one person commit hours to sourcing addresses/coordinating this even... See more
Company details
Written by the company
Pizzatime makes it easy for remote teams to organize pizza, lunch, coffee, or drink parties. It only takes 2 minutes to set up and is used by teams at Walmart, Nike, Salesforce, and Hyundai (to name a few).
Contact info
500 Waverly Ave, 11238, New York, United States
- (949) 528-8334
- matthew@pizzatime.xyz
- pizzatime.xyz
People also looked at
NO REAL TIME SERVICE TO RESOLVE ISSUES
Received a pizzatime pizza from Marcos pizza that had no pizza sauce. Called several Marcos close to me and they all denied making it. PIZZATIME HAS NO WAY TO CORRECT ANY ISSUE WITH YOUR PIZZA -- BE IT DELIVERY OR BAD PIZZA. THERE VOICE MAIL LITERALLY SAID THEY WOULD GET BACK TO ME TOMORROW.
January 26, 2022
Unprompted review
Reply from Pizzatime
Hi Jeff, have you tried emailing support: pizza@pizzatime.xyz? They should be able to resolve your issue fairly quickly.
It's a great idea, timing needs improvement
It's a great idea, and we all had fun.
There is room for improvement in the timing. The pizzas did not arrive on time. Some came so early that they were cold by meeting start, others came an hour late. This might be fine if the meeting lasts a few hours, but our pizza party was scheduled for one hour, so
January 19, 2022
Unprompted review
Reply from Pizzatime
Hi Sheila, thanks for leaving your feedback! We're glad your team had fun. Timing can be a challenge depending on when the meeting starts and when the local pizzerias are willing to deliver. We always aim to schedule the delivery right on time of the meeting!
If you have any other questions or feedback about your experience, I'd love to connect; my email is matthew@pizzatime.xyz.
Thanks!
Waste of money
Paid roughly $30/person for us to each get a medium plain latte and a single donut from Dunkin Donuts. I wouldn’t waste time or money on this service.
December 27, 2021
Unprompted review
Reply from Pizzatime
Hi Erin,
Thank you for providing feedback. Our Coffeetime service costs $20/person, not $30/person.
When you add all the fees and service charges from our delivery partners, the cost for a latte and pastry is higher than it would be if you just went into the coffee shop (as it is with any food delivery service).
The mark-up for our services comes from sourcing different coffee shops and doing all of the delivery on behalf of the host and guests.
While we understand that our service may not be for everyone, I hope this clarifies the logic behind what we do.
Thanks again!
There are too many irritations
There are too many irritations, frustrations and aggravations to write out. The guy behind the email account has received email messages from me about my requests for better and more timely service. Overall he is honest, but not diligent. One example is he didn't review deletions I added Saturday and Sunday to hid interface before a Monday event.
December 3, 2021
Reply from Pizzatime
Thank you for the feedback! We're sorry that your experience was not up to par. Remember that we do not manage the delivery drivers. That is on the end restaurant.
- The Pizzatime team
I would do it again :-)
Overall, the service was good. In one of the locations, the delivery was hours before the event so the person had to have a cold pizza.
Also, the phone number given to talk to a live person never picked up. For unusual events, it feels better to talk to a live person at times.
December 2, 2021
Reply from Pizzatime
Thank you for the feedback! We apologize that we couldn't get to the phone when you called. We hope that our email support sorted all your questions :)
- The Pizzatime team
We loved the trivia game but some room for improvement
We loved the trivia game! Our host, Mike, was awesome! He was so friendly and funny.
Some feedback I heard from the team was it would be nice if they knew where their pizza was from. Several folks had no idea because there wasn't a clear name on the pizza box.
Also- as I was scheduling and ordering everything for the event, it was a little misleading on the cost of everything. The total was more than I was anticipating. It would be great to have an estimated total as you're finalizing the order or some way of letting the person know how much everything might cost as they are selecting.
November 22, 2021
Reply from Pizzatime
We're glad you enjoyed the trivia game!
Your team members can email pizza@pizzatime.xyz and ask where they got their pizza. We’ll be happy to share :)
We try to keep the pricing as transparent as possible on the website and checkout forms by listing the price on every item. For example, if you upgrade your pizza size, we state the associated fee. We understand that not having a running total as your adding items can make it confusing when it's time for checkout, and we apologize for that! We've added a "running cost estimator" as a feature request to avoid this in the future.
We really appreciate the feedback as it helps us serve our customers better :)
- The Pizzatime Team
Pretty AMAZING Service
With very little effort on my part, everyone on our invite list received their meal in time for our meeting even though we were located across the U.S. in different time zones. I was quite impressed when our meeting started and everyone was able to enjoy the virtual pizza party together. Thanks so much for your innovative business. Today's technology and innovation continues to amaze me every single day!
November 15, 2021
Reply from Pizzatime
Thank you for your feedback! We're super happy that it worked out for your team and thankful you decided to use us :)
- The Pizzatime Team
I loved this service
I loved this service! My company hired them to provide pizzas for all the remote workers and I was out of the country!!! I still got a pizza delivered and it was fresh, hot and delicious. I didn’t get an email or phone call so I wasn’t sure if anything was coming — it ended up being a surprise haha but it was great!
November 7, 2021
Reply from Pizzatime
Thank you for the feedback and glad it worked out well for you :)!
- The Pizzatime Team
I didn't get my pizza.
November 4, 2021
Reply from Pizzatime
Thank you for your feedback! It seems that the restaurant was not able to fulfill the order at the scheduled time (unfortunately something we can't control).
We did give you a full refund for the order and hope that you will give us another chance in the future!
- The Pizzatime Team
Reply from Pizzatime
Thank you for the feedback! We don't supply the pizza (that's the restaurant). We hope the pizza got there in time, at least!
- The Pizzatime Team
Pizza was delivered on time but was not…
Pizza was delivered on time but was not very good. Would not order from that place again.
November 2, 2021
Reply from Pizzatime
Sorry to hear the pizza was not up to par :( Pizzatime can't control food quality, we only coordinate the delivery of the pizza.
Thank you for your feedback!
- The Pizzatime Team
The delivery was prompt
The delivery was prompt, but the pizza was just okay - no brand or restaurant name on the box so have no idea where it was from - if it came from a ghost kitchen or a brick-and-mortar restaurant
November 1, 2021
Reply from Pizzatime
We're sorry to hear the pizza was just okay! Pizzatime does not provide the pizza, all we do is coordinate the delivery (so we're happy that part was working well).
Thanks for your feedback.
- The Pizzatime Team
Reply from Pizzatime
Glad it went well! Thanks for leaving a review.
- The Pizzatime Team
Simple, easy, local spot chosen…
Simple and easy for me to add my preferences for pizza and address. Pizza arrived without me having to think about anything else! Really liked that they chose a local spot to get pizza from, especially since we're picky about pizza in Chicago. One of my coworkers got theirs from Papa John's, but they're in Cali so I wonder if there were no local spots available.
The only thing I would have appreciated is a little heads up on when the pizza would be delivered. It just showed up which of course worked, but a little heads up would have been nice.
October 14, 2021
Reply from Pizzatime
I'm happy to hear it worked out! The spot that gets chosen is usually based on availability (so it's not always easy to get a local spot, but we try our best!).
Thank you for providing feedback as well, much appreciated :)
- The Pizzatime Team
Great experience!
Me and my work teammates all work remotely and used Pizzatime to individually order pizza to our homes for a virtual event. I'm vegan and they had a pizza delivered from one of the vegan spots I'd suggested. Their ordering system is easy to use, food was delivered on-time, and our orders were spot-on!
October 14, 2021
Reply from Pizzatime
Thank you for the kind words! Much appreciated :)
- The Pizzatime Team
I did not receive my pizza
I did not receive my pizza. There was no communication at all after order confirmation. It was a party buster. I would never recommend this to anyone.
October 13, 2021
Reply from Pizzatime
Thank you for taking the time to leave this feedback! After further investigation, it seems that our delivery partner in India was down that day. We voided all charges, and you (or your team) were not charged for the order.
We sincerely apologize for this inconvenience and hope that you can give us another shot in the future. We also sent you an additional email explaining the situation in more detail.
If you have additional questions, feel free to reach out to pizza@pizzatime.xyz.
- The Pizzatime Team
I love Pizzatime!!
I love Pizzatime! It was my first time using Pizzatime with Truebill for my welcome to the team party!
October 12, 2021
Reply from Pizzatime
That's awesome! Glad it was a good "welcome to the team" experience.
- The Pizzatime Team
A for execution, was wishing for non-chain pizza
System worked flawlessly but I was hoping for a non-chain pizza. I guess I should've put that in my dietary restrictions, but Papa John's... there are so many other places. A for execution though.
October 11, 2021
Reply from Pizzatime
That makes sense! I appreciate you letting us know that was an area of concern for you :) We will keep this in mind for the future.
- The Pizzatime Team
it was amazing!
it was amazing!
Just one suggestion to keep the receiver of the pizza informed on if there is actually a pizza coming or not.
October 11, 2021
Reply from Pizzatime
Thank you for that piece of feedback :)!
- The Pizzatime Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.