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Planet-Clefs Reviews 23

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TrustScore 3.5 out of 5

3.5

Hardware Store
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Company details

  1. Hardware Store

Written by the company

Obtenez un double de clé minute en toute simplicité. Commandez votre clé en ligne pour des marques comme Vachette, Bricard, Fichet, Héraclès, Cavers etc. Reproduction de clés livrés directement des usines des fabricant au meilleur prix et dans les meilleurs délais.

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3.5

Average

TrustScore 3.5 out of 5

23 reviews

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Rated 1 out of 5 stars

Worst Customer Service! Very unprofessional!

We ordered 4 different keys from this company in April 2024. After 3 weeks, they sent 4 keys but one of them was wrong. We contacted them many times since and until today, June 9, 2024, we still have no definitive answer other than "in queue for customer service"! But they had the nerve to send us an email saying that no need to contact them again!

April 18, 2024
Unprompted review
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Reply from Planet-Clefs

Bonjour,

Nous sommes navrés d'apprendre que vous avez été déçu par votre expérience sur notre site.

Malheureusement notre fournisseur a rencontré du retard lors de la création de votre clé.
Concernant l'erreur de fabrication, nous avons fait le nécessaire afin de vous fournir une clé en état de marche.

Sachez que nous faisons le maximum pour améliorer nos services et ainsi satisfaire nos clients.

Nous vous remercions pour votre compréhension et vous présentons toutes nos excuses quant à ce désagrément.

L'équipe Planet-clefs.com

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