Planet Express Reviews 1,660

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, often highlighting the quick processing and dispatch times for packages. Many appreciate the competitive pricing, especially for international shipping, and the secure packaging that ensures items arrive safely. The customer service is frequently mentioned as fast, helpful, and responsive, with people noting the ease of communication and support. However, some people were dissatisfied with aspects of the delivery service, experiencing delays or issues with tracking information. A few other people also felt that shipping costs could be expensive, particularly for certain international destinations or when limited shipping options were available. There were also occasional concerns about customer service responsiveness, with some reporting ignored requests or inconsistent information.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers consistently praising the excellent,... See more

Delivery service

People report ambiguous experiences with delivery services, with some customers praising fast shipping times... See more

Price

Clients share ambiguous opinions on price, with many reviewers expressing dissatisfaction, citing high costs... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the fast and quick... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the "terrific" and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've used this service a few times, and overall it's been good. Their system is not bad, they wrap things well when giving such request. But there is one thing I requested them to correct, and th... See more

Rated 5 out of 5 stars

im going on my 4th or 5th year using Plaet Express. They have done nothing but get better and better! The rates that they have for where I live (mainland China) are really competitive, and always take... See more

Rated 5 out of 5 stars

Planet Express have been giving me wonderful shopping experience. Reasonable price and speed. Seamless service. I have never experienced any issues, very smooth. Some shop rejects shopping from abroad... See more

Rated 5 out of 5 stars

I have had dozens of shipments sent from the USA to the UK and Planet Express have done a great job. I did have a problem with one recently sent from the Tualatin facility, but Jordan O was on it and... See more


Company details

  1. Courier Service
  2. Car Accessories Store

Written by the company

Do you know that a lot of US shops offer one of the best prices but they don't ship internationally? It doesn't matter becase we can ship the package to you anywhere in the world! By signing up you get your own US Address where you can all of your packages delivered and then forward then ship then ship them worldwide. Do you want to save on shipping? Then consolidate small packages into one! With Planet Express you can be sure that you get the best service and the cheapest shipping rates! Customer satisfaction is our top priority and we really appreciate your feedback. Thank you.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above and beyond. My go-to choice

My go to shipping forwarding company. Fast and effective, with competitive rates and a variety of services to suit any situation I've had. Genuinely great company and offering.

In my recent experience the hurricane in FL was tragic but they ensured my packages were received, cared for and shipped out without any more delay.

October 8, 2024
Unprompted review
Rated 4 out of 5 stars

This is the first time I have used your…

This is the first time I have used your service and it was easy to understand and use.
However, when the warehouse was closed and my payment was not shipped, I was worried that something had happened.
In such cases, I think it would be better if you could indicate in the status column, for example, “Shipping will be delayed due to the warehouse being closed for the holidays.

I will continue to use your service to purchase items that cannot be shipped directly from overseas.

September 20, 2024
Unprompted review
Planet Express logo

Reply from Planet Express

Thank you for your kind review.  We are happy you are satisfied with our service.  We do our best to notify our customers of upcoming Holidays. You can also review our working hours here https://planetexpress.com/locations/.

Rated 5 out of 5 stars

Fast delivery

I’ve been using them for several years, never had any problem. The delivery is fast and the whole process easy.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

I have used Planet Express many times…

I have used Planet Express many times over the past five years to ship packages from the US to my residence in South America. The service is always quick and reliable. The staff is always very helpful with any questions and the rates are very reasonable. I highly recommend Planet Express.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Your Global Shipping Solution Starts With Planet Express!

I was thoroughly impressed with the service of Planet Express. The process was seamless and easy to navigate, making international shipping a breeze. My packages arrived here safely and securely, within the estimated timeframe provided. The staff was also incredibly helpful and responsive to all my questions and concerns. I once had a problem with my package, but Sarina C., the best staff member at Planet Express, handled the situation well, and within weeks the issue was resolved. So, please do not hesitate to contact her whenever you have problems with your packages. Lastly, I want to say that I highly recommend using Planet Express's service for anyone looking for a reliable and efficient solution. Their professionalism and dedication to customer satisfaction were evident throughout the entire experience.

November 14, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look