Planet Express Reviews 1,660

Did you not explain / advertise that their "tax free" oregon warehouse doens't have lower cost shipping options at all. Ended up paying $107 for shipping their competitors charge $30. T

The service is excellent, super fast, and has wonderful communication. I previously used the Opas platform, which was also good, but PlanetExpress service is on another level entirely. Thank you.

I've used most of the big name US forwarding services, and nothing beats Planet Express. They are truly a cut above the rest. They are especially useful for people in Australia due to a unique option they provide that no other forwarders provide. If you're in Australia, don't bother with any other US forwarding companies. I've filtered the trash for you.

Delivered in a record time. very reasonable shipping costs. Packaged so well and protected. Easy to use the site. 10 out of 10

The team at Planet Express were not only efficient in their communication with me, they were also completely transparent with every step they undertook in forwarding my goods onto me in Australia. Thank you to your team for their great work.

The customer service representatives explained to me immediately how to make the shipment.

Wonderful experience! Package delivered in Brazil fastly and safely. You can really trust in Planet Express…

First time and everything went smooth so far.

This is my first experience with Planet Express and I am very satisfied. The system is clear, fast, responses to requests are immediate and the package consolidation works great. I will definitely come back here.

Fantastic! Highly recommend.
I’ve used Planet Express to ship items to Australia 6 times now. Each time the process has been incredibly efficient, smooth and hassle-free. I’ve not had a bad experience and their efficiency is top shelf.

I think Planet Express has pretty good customer service. I was confused about how to navigate the website and was not ever sure if I was pushing the right buttons or not. As a result of this my delivery got canceled but they were very responsive about helping me work through it. Now that I have been through the process, I will probably not make the same mistakes next time. I live in the Philippines, and I really need a service like Planet Express. The only criticism I have would be to add a clear and concise step by step guide on how to navigate the website. It's not a modern "interactive" website so it's easy to get confused about what you're supposed to do. But overall, I think it's a good service and a good company.

Legit service, fast.

Excellent efficient service. Very accommodating with requests without any issues.

Great conpany. Indispensable service for anybody in Europe dealing with Americans who sell stuff and dont know how postage abroad works....

I am happy with the services provided by Planet Express. I think the time they keep packages (before charging storage fees) is reasonable.
So far, great service rendered!

An easy affordable way to ship items from the US to the UK. The process is very clear and simple. It has enabled me to buy products you can't find in the UK

Planet Express are my preferred USA package forwarder, every time I have used them I have experienced great service and excellent communications. The website is easy to use and well designed. I only wish that they would open a warehouse in Netherlands or Germany so I could use them for EU package forwarding!

good company. good workers. good service

I've used this service a few times, and overall it's been good. Their system is not bad, they wrap things well when giving such request.
But there is one thing I requested them to correct, and they did not respond - they won't show their $2 extra wrap option till the end of the step (after they finished packing the box).
I used their $5 Special request for a double wrap but later I saw their $2 option at their last step, so I asked them to swap the service and get a refund, but they refused it. It feels like it's a little scam.
Why anyone would want to use the extra wrap after they finished packing the box??