I've used this service a few times, and overall it's been good. Their system is not bad, they wrap things well when giving such request. But there is one thing I requested them to correct, and th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
im going on my 4th or 5th year using Plaet Express. They have done nothing but get better and better! The rates that they have for where I live (mainland China) are really competitive, and always take... See more
Planet Express have been giving me wonderful shopping experience. Reasonable price and speed. Seamless service. I have never experienced any issues, very smooth. Some shop rejects shopping from abroad... See more
I have had dozens of shipments sent from the USA to the UK and Planet Express have done a great job. I did have a problem with one recently sent from the Tualatin facility, but Jordan O was on it and... See more
Company details
Written by the company
Do you know that a lot of US shops offer one of the best prices but they don't ship internationally? It doesn't matter becase we can ship the package to you anywhere in the world! By signing up you get your own US Address where you can all of your packages delivered and then forward then ship then ship them worldwide. Do you want to save on shipping? Then consolidate small packages into one! With Planet Express you can be sure that you get the best service and the cheapest shipping rates! Customer satisfaction is our top priority and we really appreciate your feedback. Thank you.
Contact info
17224 S. Figueroa St, 90248, Gardena, United States
- +1 (424) 529-6998
- help@planetexpress.com
- planetexpress.com
4.2
Great
2K reviews
Replied to 91% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great experience
August 4, 2025
Unprompted review
I used their service
I used their service, and they lost my package. They blamed the delivery company for delivering on a weekend, and they don't accept deliveries on weekends. The delivery company marked the items as delivered anyway, and I couldn't get a refund from the store I bought the products from because they "had proof of delivery." I had to absorb the loss. It’s frustrating because they have one job—providing a safe place for product delivery—and they failed. I will never use their services again.
July 28, 2025
Unprompted review
Reply from Planet Express
Hi Leandro,
We sincerely apologize for this situation. Regrettably, the driver left your package unattended over the weekend, despite the clear signage posted on our doors indicating our business hours and explicitly stating that packages should not be left unattended.
As a standard business warehouse, we operate during posted business hours when staff is available to receive and process packages. Unfortunately, we are not responsible for the courier’s mishandling of the delivery.
Trusted service
PlanetExpress is just awesome. Staff would do anything in their power to help you, like a good friend 🤠
January 31, 2025
Unprompted review
Great and fast service
Great and fast service. They act quickly, and top it off with the additional services for the packages. It's really great to have a service like this, because there are a lot of times I can't order what I want because of US only shipping.
July 31, 2025
Unprompted review
Was good, until it was’nt
Stated I had issue with invoicing, provided proper invoicing. Then being told “still under review” it takes them 24 hours to respond each time, and live support is 0 help, I even paid for priority shipping, its costing me money to store my product in the warehouse, but they won’t ship it out! They won’t even give me a reason to why they are holding my package!! Ridiculous. It’s been over 7 days since I paid for priority shipping and still hasn’t been sent! (there response they have sent is ingenuine, It is not with the carrier issue, it is in there wharehouse which I have several proof, including them confirming, they must just hire overseas or AI agents to respond to these reviews to keep up appereances.)
July 31, 2025
Unprompted review
Reply from Planet Express
Hello Sheldon,
Thank you for reaching out to us about the issue and I'm sorry to hear about it as well. We are going to contact the carriers and find out what happens and let you know immediately. Thank you for your patience and understanding
Very expensive shipping
Very expensive shipping. Winding up my last order and leaving for alternative services.
July 22, 2025
Unprompted review
Reply from Planet Express
Thank you for your kind words! 😊 We're thrilled to hear your package arrived so quickly and that you're happy with the service. If you ever need anything else, we're here to help!
Fast Service
The service is fast and timely, shipping is fast but your rates for Canada are very high.
July 21, 2025
Unprompted review
Reply from Planet Express
Thank you for your feedback! We're glad to hear you were happy with our fast and timely service. We understand that shipping rates to Canada can be high these are based on carrier rates and package details. We’re always looking for ways to offer more affordable options and appreciate your input!
Updated review from 1 star do 5
First time -perfect. Second time I got blocked from the website when I tried to pay for the shipping of three packages. No explanation, just "access denied", and an e-mail saying my account has been blocked. I reached out through a contact form twice and sent a couple of e-mails- no reply! I have three packages in their facility and now I don't know what's going to happen to them. They still have time to answer my request since that happened last night, but I'm desperate because they usually answer right away. I'll update my review if they solve my request or at least give me an answer.
Update: they fixed the problem as soon as I got an answer and everything went smootlhy from then on. Customer service helped me reduce the shipping price by 87$ with their consolidation option they recommended. And I got an email within a few minutes that my packages shipped.
Thank you Planet Express
July 17, 2025
Unprompted review
Reply from Planet Express
The reason for your account blocked is due to our payment processor detected the credit card you used were marked related to fraud, therefore it automatically blocked your account. We received your email and our agents are reviewing this matter, we will reach out to you soon.
Thank you
Fast Shipping
Fast Shipping! Thanks for always making my shipments smooth!!
June 30, 2025
Unprompted review
Cannot stop lying
They lie on their website by saying no carriers accept dangerous goods like an aerosol can and therefore they can't, but that's a complete lie. All their carriers clearly state on their websites that they do accept dangerous goods. So when I enquired for clarification, they spun me some story about 'IATA regulations' lol and yet, you can't even find the word aerosol on their website, this is because IATA is for commercial passenger airliners LOL. So when I enquired further if they could sight where they got this information from, they just ignored.
This company are liars and are unable to stop lying.
July 1, 2025
Unprompted review
Reply from Planet Express
Hi,
Thank you for your feedback. We appreciate you taking the time to share your experience with us.
We’d like to clarify that, as outlined in our company’s Terms and Conditions—as well as those of our shipping carriers—aerosol products are classified as hazardous materials and are prohibited from being shipped. This policy is in place to ensure compliance with safety regulations and to avoid any risk during transit.
We understand this may be inconvenient, and we apologize for any frustration caused
Thank you for your understanding.
Best regards,
Very easy and fast shipping
Very easy and fast shipping. everything is very straight forward and I believe the pricing is also very competitive. Been using them for around 2 years and everything is great!
June 2, 2025
Unprompted review
Reply from Planet Express
Thank you very much for your review. We are happy you enjoy our service for your mail forwarding needs.
I had the best drop off experience with…
I had the best drop off experience with Cobey who works in Florida warehouse. He was so helpful, professional and took care of all the requests.
June 12, 2025
Unprompted review
Dont USE, VERY BAD
Very bad, no consumer service. Dont send legal items to other countries!
June 11, 2025
Unprompted review
Reply from Planet Express
We do apologize, but we are unable to export this item, even if it is legal within the United States. Due to the primary ingredient being classified as a Schedule I substance, special authorization and export permits are required from the DEA for international shipment. Unfortunately, we do not have the necessary licensing to facilitate this process.
It's alright
I've generally had decent experiences shipping from oregon to canada on planetexpress, but for some random reason shipping 2 tiny packages this last time cost me $60 when consolidating the packages. It would've been cheaper to pay for two separate shipping fees, and I couldn't see the new cost until after the packages were consolidated. The monthly premium subscription and consolidation services are a ripoff
June 9, 2025
Unprompted review
Reply from Planet Express
Thank you for your review. We sincerely apologize for any inconvenience you experienced. We’d like to clarify that package consolidation is a cost-effective solution when combining a large number of items. However, for smaller quantities—such as two or three packages—consolidation may not always result in savings, especially depending on the size and dimensions of the items.
To ensure the most efficient and cost-effective shipping method, we recommend reaching out to us prior to submitting consolidation requests. Our team will be happy to provide guidance on the best options to help minimize overall shipping costs.
Everything went smoothly with this…
Everything went smoothly with this shipment. Packaging was solid, processing was quick, and FedEx handled it without issues. The declared value and documentation were properly aligned with our customs strategy.
Appreciate the attention to detail and your responsiveness.
Thanks again — looking forward to the next shipment.
May 29, 2025
Unprompted review
Great people to work with
I have received 10+ parcels from Planet Express without any hassles.
They are quick to reply to any concerns.
I am happy to recommend them.
May 23, 2025
Unprompted review
The fact that they listened to my…
The fact that they listened to my request and did it on time.
May 14, 2025
Unprompted review
Great job as usual guys.
May 9, 2025
Unprompted review
PLANET EXPRESS IS SCAMMERS DON'T SHIP WITH THEM
To Whom It May Concern,
I am submitting a formal complaint against **PlanetExpress**, a package receiving and storage
company, for theft and fraudulent practices.
### **Incident Details:**
- **Company Name:** PlanetExpress
- **Package ID:** P2766-C
- **Tracking Information:** FedEx 288612897774
- **Date of Arrival at PlanetExpress:** May 14, 2025
- **Invoice Amount:** $1588 (Samsung S25 Ultra 1TB Silver Blue)
Upon requesting the shipment of my package, I received an email from PlanetExpress stating that
the package was "sealed but light" and had a "rattling noise" inside. They proceeded to **cancel the
mail-out request** and took photographs of the package, which clearly show that the **phone was
missing**.
I have verified with the seller that the phone was indeed included and shipped correctly.
Furthermore, I have found **numerous complaints on SiteJabber** where multiple customers accuse
PlanetExpress of similar fraudulent activities. This pattern of theft is evident and seems to be a
systematic practice.
You can view these complaints here:
- https://www. sitejabber. com/reviews/planetexpress.com
### **Evidence Provided:**
1. Email from PlanetExpress canceling the shipment and claiming the package was "light"
2. Photos taken by PlanetExpress showing the box without the phone
3. Invoice for the Samsung S25 Ultra 1TB Silver Blue amounting to $1588
4. Communication with the seller confirming proper shipping
5. Public complaints from other customers demonstrating similar incidents
### **Request for Investigation:**
I am requesting a formal investigation by:
- **Federal Bureau of Investigation (FBI)** - For package theft and fraud
- **Federal Trade Commission (FTC)** - For commercial fraud and deceptive practices
- **Better Business Bureau (BBB)** - To document fraudulent practices
PlanetExpress must be held accountable for the repeated theft of customer property, and I am
urging for a full-scale investigation into their operations and handling of packages.
### **Contact Information:**
Email:
Phone:
I look forward to your swift response and confirmation that this investigation will proceed.
Sincerely,
May 16, 2025
Unprompted review
Reply from Planet Express
Thanks for your review. We’d like to clarify that the package in question arrived at our facility sealed, but noticeably light and with a rattling sound. Due to these concerns, we inspected the package, took photos, and promptly notified you.
The phone was not inside when we received it. As we have no control over the contents prior to arrival, our responsibility is to document and report the condition as found — which we did.
We recommend contacting your merchant and asking them to file a claim with the carrier they used. We're also happy to cooperate fully with the FBI, BBB, FTC, or any other relevant authority as needed.
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