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With Planetwall we are trying to bring space to your house. Our products are handmade and ready to become the eye-catcher of your favorite room.
Belgium
2.0
34 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Very pooooor customer service. the production country of product seems to be a secret. asked few times still dont know it. one of the coordinators actually gave only short and unpresice responses or left out answers to other questions. furthermore she thinks it’s amusing to send smileys instead of responding professional to the questions. i recommend to get the same product on amazon for less money and better customer service!
Don’t make the mistake of buying something, Stay away!
Order two lamps in June. I received only one. Never received the second lamp. The quality of the lamp I did receive was so bad I send it back and asked for a refund. Never got the refund either.
Total scam, stay away don’t order anything!!
Quick shipment, Product as expetet, everything runs smooth, great quality.
Do not buy anything from this company!!
They lie about this discount and pre-order status, it's a trap. They do not send the product!
I bought from them at the beginning of February and till this day - no product!!!
I opened a dispute through PayPal and did not escalate because one of their employees contacted me and told me the product would be sent. They didn't!! And now they refuse to give me my money back, saying I opened a dispute, but I did NOT escalate the dispute and now PayPal will not reopen the case, this means they have my money and won't send the product!
If you were scammed by this company, contact customer protection services in England!
Reply from Planetwall
Dear Ms. Prado,
First of all, we are sorry for the bad experience with Planetwall and we understand that this situation must be very uncomfortable. We would like to thank you for the honest feedback, and are constantly working to improve our products. On our website you can see under "about us" that we do not do dropshipping, but that the orders are shipped through our fulfillment center in Europe. Due to several factors there was indeed a huge delay, but in the meantime a lot of improvements have been made to our product and shipping. To most European countries the delivery time is only 2-5 days.
Normally refunds happen automatically in our system, but from the time an issue is submitted on PayPal, this process takes longer. Through email (info@planetwall.eu) or through our contact form on the website, normally all your questions will be answered within 48 hours, but our apologies if you were not helped.
It is indeed strange that PayPal closed your case, so we looked into it and we can happily say that we manually transferred the money back on your account.
Again, our sincere apologies for the inconvenience.
Kind regards,
Team Planetwall.
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