Didnt get my payout of 2.044.18 euros
Didnt get my payout of 2.044.18 euros
Alot of lames excuses from their site, i have pictures, screenshots of my winning.
October 6, 2025
Unprompted review
Bedste Online Casino Danmark
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Bedste Online Casino Danmark tilbyder danske spillere en komplet online spiloplevelse med et stort udvalg af spilleautomater, bordspil og live casino. Spillerne får adgang til sikre betalingsmetoder, attraktive bonusser og kampagner samt professionel kundesupport døgnet rundt. Uanset om du er nybegynder eller erfaren spiller, garanterer Bedste Online Casino Danmark underholdning, spænding og en pålidelig spilplatform for alle danske spillere.
Contact info
Denmark
- plangames.com
RTP here seems so low the games don't…
RTP here seems so low the games don't play properly or give you any hope of winning anything.
September 7, 2025
Unprompted review
Outrageous experience
Outrageous experience
I deposited 30€ and used a bonus and won up to 200€. Then when I wanted to withdraw, a day go by, and they said I used over max betting (which i didn’t, cus it cancelled the spin when you try to do over the max betting) so they cancelled the withdrawal and took all my winnings away.. And left me with my deposit. No questions asked.
Unbelievable experience and I do not recommend anyone to use this SCAM of a website. I hope to see a solve for this. I’m still in shock after this experience.
April 23, 2025
Unprompted review
Reply from Bedste Online Casino Danmark
Dear Jeppe Hvass,
We’re truly sorry that your experience on our platform did not meet your expectations. However, we would like to emphasise that we are a licensed casino operating strictly within the framework of our Terms & Conditions, ensuring fair gameplay for all players.
We have thoroughly reviewed your case and would like to provide a detailed response to clear up any misunderstandings. According to our system, on 2025-04-23 at 18:00:31 UTC, you activated the Reload – Wednesday – Souvenir bonus. Please note that, as per point 1.5 of our BONUS TERMS & CONDITIONS, which you agreed to upon registration:
“While you have an active bonus, the maximum bet for all game types is 5 EUR / 5 USD / 7.5 CAD / 8 AUD / 8.5 NZD / 50 NOK / 500.00 INR (unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to ’respin’) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Plangames reserves the right to confiscate the winnings.”
During the bonus wagering process, this rule was violated. Specifically, on 2025-04-23 at 18:15:59 UTC and again at 18:20:55 UTC, bets of 25 EUR and 50 EUR, respectively, were placed in the game Big Wild Buffalo. As a result, your winnings were confiscated in accordance with the stated rules.
Please note that our platform does not include a feature that blocks players from exceeding the maximum bet when a bonus is active. It is the player’s responsibility to manage bet sizes during bonus play. That said, detailed rules are clearly provided both on the bonus pages themselves for your convenience, as well as in the BONUS TERMS & CONDITIONS section. We always encourage players to review the terms carefully before activating any bonuses. Moreover, our support specialists are also happy to assist with any questions at any time.
You can also access your full betting history by contacting our support team 24/7 via Live Chat or at support@plangames.com.
Should you have any further questions, we would be happy to assist you.
Best regards,
Plangames Casino
The website has a good and…
The website has a good and user-friendly design..
All my favorite slots are displayed on the main screen, which is very convenient since i dont have to type in the slot names manually. Withdrawals are fairly quick, both to a bank card and to crypto
March 5, 2025
Reply from Bedste Online Casino Danmark
Dear Marko Vich,
Thank you for your great feedback! We’re glad to hear that you find Plangames Casino user-friendly and that having your favourite slots on the main screen makes navigation easier. Smooth and quick withdrawals – whether to a bank card or crypto – are a priority for us, so we’re happy to know they’ve met your expectations.
For any questions or assistance, our Live Chat and email support at support@plangames.com are available 24/7. Don’t hesitate to reach out.
Wishing you a seamless experience and big wins,
Plangames Casino
Fast KYC and a lot of different bonuses…
Fast KYC and a lot of different bonuses - thats what i liked in plangames,the interface is certainly boring but there are plenty of roulette and live games
February 28, 2025
Reply from Bedste Online Casino Danmark
Dear Mathew,
Thanks for your honest feedback! We’re glad to hear that you appreciated the fast KYC process and the variety of bonuses – we know how important it is to keep things smooth and rewarding. While the interface didn’t fully impress you, it’s great that the roulette and live games made up for it!
That said, we’re always working behind the scenes to improve the user experience – our team regularly updates the platform to make it even more intuitive, modern, and enjoyable for everyone. Your input helps us to move in the right direction.
If you ever want to explore even more bonus options, check out our Instagram, Twitter, and Telegram – we regularly post exclusive promotions there.
And of course, if you need help at any point, our support team is available 24/7 via Live Chat or at support@plangames.com.
Wishing you lots of fun and winning moments ahead,
Plangames Casino
Would've been great if my issue could be resolved more timely or felt like it was actively being worked on
I was excited to try this casino as the promo came from another casino I frequented and trusted. I read some reviews and saw that most of them were positive so felt pretty good about signing up. I always inquire about which is the best way to utilize bonuses that include a cash bonus and free spins as there are a few of them where it doesn't matter which order you play the bonuses whereas most suggest you play the cash bonus before playing the free spins. I was advised it would be more beneficial to play the cash first which I did. That was a great experience as their catalog for slots was great, the site was user friendly and easy to navigate and the site did not lag. The slots I played loaded nicely and played smoothly. I wasn't able to get anywhere with the cash bonus unfortunately, but that's not untypical anyways and I kind of expected that outcome. It was Christmas Eve and I was hoping for a Christmas miracle and enjoy spinning so it was a great time. But when I tried playing my free spins my positive experience so far started to go downhill. I was able to activate the spins, but when clicking on the game to play kept getting an error message stating, "403 - Country Blocked." I tried clearing browsing data and log in again to see if that's what the issue was but still got the error. There was verbiage underneath the error code stating if I thought it was in error or traveling consider using a VPN to connect. So I double checked to confirm Canada wasn't restricted and decided to reach out to support. This chat agent was friendly and patient - attempted troubleshooting and even issuing different games but still same issue. I had to prep for Christmas dinner so I needed to go and reached out later on that day. The next agent wasn't as pleasant and was more fault finding than resolution based. They basically shut assisting me down and said there was nothing they could do as I've used up the bonus and disconnected. I connected again hoping to get someone else which I did who was again, patient and understanding who tried many troubleshooting steps before informing me they would need to forward the matter to tech as we had tried everything. I was informed to monitor my email as I would hear back from them that way. I waited a couple days and checked emails but didn't hear anything back. Reached out to support and had to explain the situation again, provide screenshots and did troubleshooting again with no luck. Was told it was being passed onto tech again and to watch email. Didn't hear back again and reached out a week later. Did the same troubleshooting and was told the same thing about hearing back from them or to reach out again later as I did express that it felt like there was no progress. Today I remembered this issue was never resolved and checked my emails to see if anyone had reached out but only found promotional emails from them. Reached out to support and the first chat agent asked for a screen shot of error - which I needed some time to provide as I was on my phone this time and realized that I didn't try the spins from my phone. Mentioned that to agent and said I'd use Chrome, clear the browsing data and log in to try but knew we'd be disconnected and hoped I would get them again. I didn't get the same agent but this last agent was still very understanding and patient, but ended up needing to tell me my matter would need to be reviewed by someone else as I needed the spins to be re-issued as it has been weeks so it was no longer available for me to try using my phone and doing what the previous agent had suggested - use Chrome, clear cache, cookies and browsing data, logging in using Incognito and seeing if the spins worked then. But that is why I am writing this review as I asked the last agent if there was a ticketing or tracking system for issues and what their escalation process was as I am a chat agent myself and understand that it is out of their hands. I just wanted to know if any progress was happening and approximately how long I should wait before reaching out again but there wasn't much information in regards to that given and was told to reach out again later. It's January 18th today and this issue was voiced and put out there on Christmas day needing to yet be resolved. 100 spins is a good amount of spins to entertain myself for a good amount of time and possibly win something. I hope to have this resolved or compensated soon as that would guarantee a positive review for this casino as even with this issue ongoing - it's been a positive experience for the most part with the exception of this glitch and its priority to be resolved.
****Plan Games Casino has since resolved my issue after this review was made. I am happy that there is closure to my matter, but I will keep the rating as is as it took some time to resolve. This casino has many great points and I do plan to give it another try.
December 23, 2024
Unprompted review
Reply from Bedste Online Casino Danmark
Dear C Icban,
Thank you for your detailed feedback and for highlighting the positive aspects of your experience despite the challenges with free spins. We sincerely regret the inconvenience caused and appreciate your patience as our team worked diligently to resolve the issue.
Our support and technical teams actively investigated the matter, repeatedly reissuing spins in alternative games and exploring various troubleshooting steps. Unfortunately, the issue persisted, requiring further analysis. As part of the resolution, yesterday, we issued free spins in a different provider's game, and today, we’re pleased to hear from our technical support specialists that you were able to play them successfully and enjoyed the experience.
If there’s anything else we can do to enhance your gaming experience, please don’t hesitate to reach out.
We apologize for the difficulties you encountered with the free spins and hope that the resolution has left a positive impression, encouraging you to continue enjoying your time on our platform.
Striving for your happiness,
Plangames Casino
If you like games without any frills
If you like games without any frills, then Plangames is for you. Registration for one time, bonuses are simple, no hidden conditions. The selection of games is huge, and withdrawals are always fast, without delays. Everything is as it should be in this casino.
January 4, 2025
Unprompted review
Reply from Bedste Online Casino Danmark
Dear Jeff Ryan,
Thank you for sharing your positive experience with Plangames! We’re delighted to hear that you appreciate our straightforward registration process, transparent bonuses, and fast withdrawals. It’s great to know that our wide selection of games adds to your enjoyment.
If you ever have any questions or need assistance, don’t hesitate to reach out to our 24/7 Live Chat or email us at support@plangames.com.
Wishing you exciting wins,
Plangames Casino
I have never gotten money out
I have never gotten money out. I have ca 800 dollars in there. But it always makes its way back to the account. Very disappointed. Talked to them and sent over 80 photos of bank stuff. Still denied. Why play then? Stay away peeps. Never experienced this elsewhere.
January 6, 2025
Unprompted review
Reply from Bedste Online Casino Danmark
Dear Philip Tørnqvist Larsen,
We’re sorry to hear about your experience and would like to clarify the situation to avoid any misunderstandings. First and foremost, we’d like to emphasise that we are a licensed casino operating strictly within the framework of our established Terms & Conditions, ensuring fair and secure gameplay on our platform.
Regarding the withdrawal of funds, the safety of our players is our top priority. As stated in the ANTI-FRAUD POLICY section of our T&Cs, which you agreed to upon registering:
"In order to verify a player's account, casino management require documents (ID, payment systems, utility bills, еtc.) in Latin or the Cyrillic alphabet."
Since you used credit cards to deposit funds into your account, it was necessary to verify one of these payment methods. We are pleased to inform you that your account and both payment methods have now been fully verified. To successfully withdraw your funds, you simply need to submit a withdrawal request to one of these verified cards.
Your withdrawal requests have been declined by our financial team because you attempted to withdraw funds using a method you did not previously use for deposits, specifically cryptocurrency. As per our anti-money laundering policy:
"We have to process withdrawals via the same payment method which you used for the deposit you gained your winnings with, unless this method is not available for withdrawals."
This information was also sent to you by our specialists. We kindly ask that you place your withdrawal request using your credit card.
If you need further assistance, our support team is available 24/7 via Live Chat or email at support@plangames.com.
Sincerely,
Plangames Casino
I have been playing at this casino for…
I have been playing at this casino for some time now and I can say that I really like it. The choice of games is huge, so you can always find something to suit your mood. Plangames interface is simple, everything loads quickly, and most importantly - the withdrawal of funds without delays. In this regard, they have never let me down. Live games are also on top - the feeling that you are in a real casino
December 5, 2024
Unprompted review
Reply from Bedste Online Casino Danmark
Dear Alexandr Yrchenko,
Thank you for your thoughtful feedback! It’s wonderful to hear that you’ve been enjoying your time at Plangames. We’re delighted that our extensive games selection, user-friendly interface, and fast withdrawals have met your expectations. Creating an experience where everything runs smoothly is our top priority.
We’re also glad to know that you’re enjoying the live games – they’re designed to bring the thrill of a real casino right to your screen.
If there’s anything we can do to make your gaming sessions even better, don’t hesitate to reach out to us anytime via Live Chat or email at support@plangames.com.
Wishing you many exciting wins and enjoyable moments ahead,
Plangames Casino
I am a real player and my review is not…
I am a real player and my review is not purchased. An online casino was impossible to win. I've made about 20 deposits in three weeks and was able to make only two withdrawals and these were mostly my own deposits, it works like this you get a deposit bonus for example $100 +$100, as long as you have a wager they give you something to win but as soon as you clarify the conditions of the wagering and $0 on your balance already or exactly your started balance which is washed away at the casino without a single chance. BTW PlaynGO RTP 91%.
Be careful and avoid this place this feels like a scam.
December 5, 2024
Unprompted review
Reply from Bedste Online Casino Danmark
Dear DVK PS, PS, PS,
We appreciate your review and take your concerns seriously. Plangames Casino is a licensed and regulated platform committed to fair play. All games are configured by trusted providers, and the casino does not have access to their settings. Our role is to ensure a secure and transparent environment for all players.
We encourage a responsible approach to gaming and provide resources to help players enjoy their experience safely. Wins and losses are part of the nature of gambling, and we want to ensure that this remains a fun and balanced activity for you.
If you ever need any assistance or have questions, feel free to reach out to our support team via our 24/7 Live Chat or at support@plangames.com.
Best wishes,
Plangames Casino
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