Could be good but it’s awful
I haven’t left a review like this in quite some time but if you are considering PlanningPod. Don’t. It’s clear that their team is more concerned with getting the sale than retaining the client. We have had constant issues where communications from one client will automatically get uploaded into another clients portal which is completely unprofessional and makes us a venue look awful. Having clients ask why another bride’s messages are showing in their portal is embarrassing. PP answer? It’s our fault. Constant timeout errors on the portal and being signed out at random times with no reasoning. PP answer? It’s your WiFi. Can’t create templates for proposals because I can’t add anything to categories. What’s PP answer? Nothing. Radio silence. For how much we are paying - I feel like they tied me up and sat me right on the train tracks. I’m literally losing money because I’m spending so much time trying to navigate the clunky UI, the terrible customer service and the lack of thought behind the product.
We have been sitting as a team almost every single day complaining to each other about how much we hate PP. I have tried my best to like this program because it does have some redeeming qualities but the team behind it simply does not care about you. But they sure do care about getting your money.
Fellow event managers and venue owners - if you want a program where you will spend countless hours slamming your head on your desk - this is the program for you.
Think I’m crazy - look up PlanningPod on the wedding groups and you will also be met with the same concern I have about the lack of caring this team has for its customers. Now I’m sitting here holding back from frustration crying because now I’m stuck between a rock and a hard place. Uplifting to another program during wedding season because the people I put money and my trust into have simply said, go pound salt. I just cannot stress to anyone who owns a business who needs to survive like the rest of us, think twice before giving them your money. They really screwed us on this one and I now I have to live with it. Don’t make the same mistake I did.