Plant and People Reviews 

88
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I've started using Growth Technology Foliage Focus. It's produced in Australia and hard to find in the US. Most US suppliers only carry the 250ml bottle but Plant and People carries the 1L bottle whi... See more

Company replied

Rated 5 out of 5 stars

I’ve never seen such happy/healthy plants straight out of the box, especially in this intense heat. These are my first plants after having to let mine go to move across country, then losing all my cut... See more

Company replied

Rated 2 out of 5 stars

Unfortunately healthy plant pictured was in different quality than that sent. Was a gift for someone but now need to find a suitable replacement. Too much damage and dead growth where it needs to heal... See more

Company replied

Rated 5 out of 5 stars

Awesome customer service, went above and beyond. Amazing selection!!! I will definitely be back/ order again

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4.4

Excellent

TrustScore 4.5 out of 5

88 reviews

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4.4

All reviews

(88)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Plant bingo 🔥🪴🏆

Plant bingo was a great event. It gave community members an opportunity to connect while exploring common interests.

July 14, 2025
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Reply from Plant and People

Thank you for coming, we are so glad you enjoyed yourself and we look forward to seeing you again!

Rated 5 out of 5 stars

thank you

I received the package today. Thank you for your cooperation. I wish you success. You are a good store and I advise everyone to work with you. Thank you.

June 23, 2025
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Reply from Plant and People

We’re sorry to hear your order hasn’t arrived yet. According to the tracking information, your package is currently being processed by customs in the Netherlands as of July 8th. International orders can sometimes experience delays at customs that are unfortunately beyond our control.
We didn’t receive any emails or messages from you about this, but we’re more than happy to help resolve the issue. Please reach out to us directly.

Rated 5 out of 5 stars

Products are high quallity

Products are high quallity, arrives in a timely manner and staff members always professional.

March 17, 2025
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Reply from Plant and People

Thank you for shopping with us, we are glad you enjoyed your experience!

Rated 5 out of 5 stars

I love Plant and People

I love this shop! I tell literally everyone about Plant and People. The owner is so chill and knowledgeable and welcoming- it’s just a great place with great plants! And I love that I can order online and pick up in store!

February 23, 2025
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Reply from Plant and People

Thank you for shopping with us, we hope you have a change to checkout our new location!

Rated 5 out of 5 stars

My plants survived the cold

I received several emails upon the delivery as I waited patiently. Finally, my plants arrived. Unfortunately, it’s been freezing cold and I think one will have to be revived. I’ll handle it with care.

January 2, 2025
Rated 1 out of 5 stars

Plant arrived dead and no response to…

Plant arrived dead and no response to email

December 28, 2024
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Reply from Plant and People

Thank you for reaching out to us. We kindly remind our customers to use our telephone number, 1-800-791-1845, especially for urgent matters, so we can provide assistance as quickly as possible.

Upon reviewing your correspondence, we see your email was sent on Monday, and we replied earlier today. Please note that our shop is closed on Tuesdays and Thursdays, which may have caused a slight delay in our response.

We’re truly sorry to hear that your plant did not arrive in the condition it left our shop. As mentioned in our previous email, we’re happy to send you a replacement at no cost. Please feel free to call us directly or reply to our email so we can arrange this for you promptly.

Thank you for your understanding, and we look forward to resolving this for you.

Rated 5 out of 5 stars

Customer service

Great customer service. My order said it was shipped for a week, yet USPS had not gotten the package. When I contacted them, they shipped it out that day. They also issued a refund for shipping for the inconvenience.

October 11, 2024
Rated 1 out of 5 stars
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Reply from Plant and People

It's difficult to help you without any information. We'd be glad to help. You would need to send us a photo on IG @palntandpeople or grow@plantandpeople.com. Thanks

Rated 1 out of 5 stars

I never received the product I ordered …

I never received the product I ordered (root growth starter)

June 29, 2024
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Reply from Plant and People

We are very easy to reach by phone 1-855-planty1 or email - grow@plantandpeople.com, and social media. As a live plant shop opening Th-M 11-5, we are available for online and in-person customers.

We would have gladly helped if we had been contacted. We show your package as shipped but not delivered. We will file a report with he shipper regarding your package.

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