Plantroops Reviews 12

Oh wow! I got scammed! I never thought it would happen to me! This is a hundred percent criminal scam website, with no address for ‘returns’ of the junk they sent me instead of my order. No communication, false tracking - how very awful. Please no one go near this site.

If I could leave no stars I would. This is a terrible company, avoid at all cost. The customer service is shocking, they just ignore any contact by phone or email. Deliver was also late.

No one to contact, no product received

Total SCAM, DO NOT USE,
No contact number, just gmail, should have seen it a red flag.
Requested Refund by email, “surprisingly” no response
Trading out of a house
16, Westmacott Drive
Feltham
TW14 9RN

DO NOT ORDERfrom this scam of a 'company'!

I placed an order for 2 different types of strawberry plants - then one day received an extremely badly packed parcel containing fewer plants than I had paid for, of just one variety that I had not ordered. Further this which had come via Gardeners Dream and ebay! I have reported to my credit card company but do not have much hope that my order will be corrected.

Avoid, they sell stuff they do not have and you will never get, so like me you may need to resort to your credit card provider. Seemingly a dropshipping outfit based in Pakistan.

In more detail they break UK consumer law because they have no physical presence in the UK, just a virtual office address and a gmail address. Their MO seems to be to use ebay sellers to send gifts or cheap alternative products to provide false tracking information they can use to dispute getting money clawed back by card companies.

Please if you get scammed by them, get a crime reference number by reporting the fraud. Report Plantroops to shopify and get your money back from your card company. Please remember that to defend any claim they will need to, but be unable to show they personally fulfilled any order from their address and that is impossible using third party ebay stooges. For clarity for anyone who is scammed their virtual office is icon offices in Romford. Point that out and the mismatch in tracking information to your card company

Received no invoice, no communication, and no delivery by promised date. Tried to email company but Mail Daemon response came back. Unable to contact past delivery date promise so opened complaint on credit card. Plantroops suddenly responds and lies to me that they were affiliated with another plant company and they shipped the order. plantroops then had a tracking number from another company and said I could return it to Pakistan but the address is for a website development company and not a plant company. However when I contacted the "affiliate" company (Holland bulbs) who had the tracking number they stated they "have never even heard of plantroops" , that they have no affiliate companies, and they don't know how plantroops would have a tracking number for a package they sent me. I have ordered from Holland bulbs every year for a number of years and never had any issues like this.

Ordered seeds from their website but instead received totally different, much cheaper seeds from another company who had taken an order on eBay from someone else! They appear to be based in Pakistan and drop-shipping incorrect product to fulfil orders. Avoid.

I checked on trustpilot before ordering with this company for the first time. I'm glad I did. After reading very a very poor review here I looked closer on the plantroops website. The reviews on the website for the apple tree I was buying were plain weird. 2 different reviewers gave this identical review "Five stars for the Family Apple Tree. The fit, feel, and look are all perfect." The fit and feel of an apple tree? Another read "It’s alright. The Family Apple Tree works fine, but could be improved in some areas." It seems they didn't check to see if the AI's reviews made any sense. Then I read reviews on other items, the same 4-5 people review every product and substitute the item name in the review "So happy with my purchase of the Cabbage Spring Hero F1 AGM Plants. It's stylish, comfortable, and well-made" I've never considered how stylish and comfortable cabbages were before.
The final klaxon warning was the contact details for the 24/7 support, @domain.com and +0123456789. These scammers need to put in more effort.

Total scam!
Plantroops is a dropshipping company (based in Karachi, Pakistan)- using subcontractors they buy old stock using wholesale prices and then sell to the customers at the higher prices, so they make profit on the price difference. Subcontractors (like Gardeners Dream and Gardening Express in my case) ship to you something totally wrong. But you can't return the parcel for a refund, because you need the authorisation return number from Plantroops, which, surprise, you will never get! Great scam scheme! The have e-shops in UAE, Pakistan and UK
Don't feed scammers and AVOID this shop!