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PlantScraper Reviews 724

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, such as plant supports, self-watering pots, and various plant mixes. Customers consistently highlight the fast delivery and the careful, secure packaging that ensures items arrive in excellent condition. The customer service is also frequently mentioned as exceptional, with many appreciating the helpful advice, quick responses, and proactive communication regarding orders. However, some people were dissatisfied with certain product aspects, like drippers emptying too quickly or moss poles not meeting expected quality, and a few experienced issues with broken items or missing parts in their orders. There were also occasional complaints about delivery services, including delays or packages being lost, and a desire for more delivery options like express shipping or pick-up points.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with... See more

Quality

Customers consistently note positive experiences with quality, praising the products for their durability,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping and efficient... See more

Order

People report positive experiences with the ordering process, often describing it as smooth, hassle-free, and... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is easy to use, the - cross-border - delivery was very (surprisingly) fast, perfectly packed. I received everything as ordered. I could buy plant supplies which I could not find in my coun... See more

Rated 5 out of 5 stars

I've ordered twice now and have been absolutely thrilled both times. The moss poles are incredibly practical and stay securely in place with the anchors. I would definitely recommend the drippers, as... See more

Rated 5 out of 5 stars

Great shop and great customer service :) whenever I am in doubt, they will give advice or share experiences with different products, like substrates or fertilizers, so I know exactly what works. They... See more

Rated 5 out of 5 stars

Very nice website and kind communication along the delivery status. The package arrived very well. Everything was wrapped in a lot of bubble plastic so everything was secured. It took a bit lon... See more


Company details

  1. Interior Plant Service

Written by the company

💚 We are a small family business offering innovative, aesthetic, and functional indoor plant supplies. Our products include moss poles, clear aroid pots, substrates, fertilizers, trellises, and much more—for sure some items you didn't even know existed! We are your one-stop shop for supplying your indoor jungle.

Masters of Plant Care

Written by the company

Satisfaction Guaranteed
Your happiness is our top priority, this is why many of our customers simply return!
Quality Assurance
We deliver only the finest quality products because you and your plants deserve nothing less than the best.
Rooted Care
Every purchase supports real people, heartfelt passion, and a dream rooted in family. Together, we grow something special.
Customer Support
Need help? Reach out anytime at hello@plantscraper.com or connect with us on Instagram. We’re here for you!

Satisfaction Guaranteed

Excellent reviews, fast shipping & less than 0.5% returns!

PlantScraper, a verified business with a proven record of high customer satisfaction, is dedicated to providing high-quality products and solutions, outstanding service, and a seamless shopping experience.

Contact info

A lot of PlantScraper customers return!

Grow your love towards plants with us!

4.9

Excellent

TrustScore 5 out of 5

724 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

PlantScraper is great

PlantScraper is great! I'm always hesitant to order from new online shops because there are so many scams in the plant scene, but PlantScraper's product is great, and their team is organized

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

First experience -will come back

This was my first purchase and I am very satisfied. The products were packed properly to ensure safe shipping. I really appreciated proactive note about possible delay due to high volume of Black friday orders but all went well, it was not delayed much and I for sure will order again. Love the products :)

December 1, 2025
Rated 5 out of 5 stars

Have ordered 2 times

Have ordered 2 times. Packaging super good each time-a lot of kraft paper and plastic wrapping with air bubbles.
For my first order everything ok except one of the square pots broken. And I appreciated the goodies as well.
For my 2nd order everything arrived well packaged and protected. But I did get only 3 instead of 5+1 velcro tape🙄.
I'll be ordering again from plantscraper,that's for sure. If we dismiss the 2 problems(broken square pot,missing velcro tape), everything was perfect. Little mishaps happens so....not the end of the world🙃.
All the best to plantscraper team,and happy holidays

November 19, 2025
Rated 5 out of 5 stars

Fast shipping and good quality

Fast shipping and good quality.
Orderd some towerpots and L size front opening mosspoles.
Plant was in a normale mosspole and had to transfer it to a new one because it was unstable. So de front opening pole was really helpful and made the transfer easier.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great products and customers support!

Great products for your plants!
Very satisfied with the first order so I placed another one, asking for additional products after payment and the support was extremely kind and helpful.
Perfect packaging and very fast shipping!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

A great company with great products…

I've ordered twice now and have been absolutely thrilled both times. The moss poles are incredibly practical and stay securely in place with the anchors. I would definitely recommend the drippers, as they provide even more stability to the moss poles. I'm already planning my third order. Very fast delivery.

November 25, 2025
Rated 5 out of 5 stars

Quick shipping + nice products

Quick shipping! They had a national holiday and let the buyers know, that shipping will be delayed by 1-2 days, which I think is super nice to know :D
Love the quality of the self watering pots! When I get more plants, I will definitely buy again ☺️

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very positive first experience

The website is easy to use, the - cross-border - delivery was very (surprisingly) fast, perfectly packed. I received everything as ordered. I could buy plant supplies which I could not find in my country, has a high quality and a modern, elegant look, such as the acrilic plant supports. I'd appreciate a wider choise of those, e.g. not only U-shaped, but round and other shapes in different sizes. Based on my first experience I can recommend!

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service and wonderful…

Exceptional service and wonderful people!
I’m truly impressed with PlantScraper’s customer support. Martina and the whole team were incredibly kind, attentive, and quick to help. They immediately updated my order and changed the moss poles to crystal clear just as I requested.
Such warm communication and care for customers are rare nowadays.
Thank you for your professionalism, friendliness, and amazing service!
Highly recommended — I will definitely order from you again. 🌿💚

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great products and customer eperience

The products are great. The moss poles are super easy to assemble, they're resistant and look great. I have several S sized but this time I went for the XL. All my expectations were fulfilled!

Also, great customer assistance. Quick reply and very helpful in solving doubts.

October 26, 2025
Rated 5 out of 5 stars

well-packed

well-packed, great quality, fast try to delivery - plantscraper itself is performing great. Only the chosen courier GLS is annoying in our area.

October 20, 2025

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