Fair price for product and fast delivery. Because no local supplier stocked the item is was good that the plastic centre had them. However I do feel the postage cost is excessive at fixed price £30... See more
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Review summary
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Just had some double glazed sealed units replaced through the house that were stained and damaged due to wear and tear. Had called a number of local glaziers, most didn't have the decency to reply o... See more
Company replied
I have made two purchases from The Plastic Centre over the past six months or so and each time have been very satisfied with the service from ordering to delivery. They were able to provide the produc... See more
Brilliant place to find and buy plastic products to refurnish the outside of your house when required. Superb selection of available items to find a perfect match. Great service and prices, with fast... See more
Company replied
Company details
Written by the company
With over 5,000 products in stock, The Plastic Centre is your go-to supplier for rainwater systems, underground drainage, fascias, soffits, cladding, decking, doors, windows, and more. Find trade-quality products at trade prices, backed by expert advice and fast, reliable service.
Contact info
664-652 Warwick Road, B11 2HJ, Birmingham, United Kingdom
- 0121 227 5093
- online@plasticcentre.co.uk
- plasticcentre.co.uk
4.3
Excellent
517 reviews
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This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 2 weeks
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Great service and competitive prices.
July 2, 2024
Reply from The Plastic Centre
Thank you, Martin, your feedback is much appreciated !
Good value products but website needs fixing
Good value products, but be careful when ordering online as it allows you to buy products for delivery that aren't able to be delivered, luckily the staff were helpful and rectified this for me but the website needs fixing
July 1, 2024
Reply from The Plastic Centre
Thank you for your kind feedback, Andrew , yes,l you are right , we are working at fixing this issue , we were told it is not an easy fix but it can be done
easy to use web site.quick…
easy to use web site.quick delivery.local branch very help full
June 27, 2024
Reply from The Plastic Centre
Thank you very much for your kind feedback, Mr Sammons , we are here to help anytime !
Order arrived damaged, poor communications and reluctancy to return/refund items
i ordered some plastic trim for my bathroom which unfortunately arrived damaged. I raised the issue via their main website online 'communication form' plasticcentre .co.uk/ contact) as well as sending photographs of the damaged items to their email address birmingham (at) plasticcentre.co.uk (the main contact address on the URL above)... i never recieved a reply from either (this is clearly their advertised contact address as you can see they are still live, despite the content from the Plastic Center response below).
However on my 3rd attempt I eventually recieved a response from online (at) plasticcentre.co.uk a couple of weeks after my order (by now this was beyond their time limits for returns presumably). I informed by customer services rep 'L***y' that the request to return the items was now outwith their return window and basically 'tough ****' (however, my initial contact was as soon as i discovered the damage).
I am currently trying to arrange a 50% refund and will try and sell the few items that weren't damaged in transit. Will be escalating to trading standards.
In addition to previous, since the birmingham (at) email and the online contact form (above) don't work, the least they could do is remove them from their website to prevent other customers from being duped/confused when trying to return damaged products.
July 2, 2024
Reply from The Plastic Centre
I can see you edited your initial feedback 4 times so far and I hope is the last :) . Again, trying to say that our email adress is birmingham@ it doesnt help, Steve . Thas is an email adress from a shop in Birmingham . Please go to Store Locator and you will find 20 emails from 20 stores we have . That doesnt mean is the website .
https://plasticcentre.co.uk/store-locator-all
Click this link , please, look in the right corner on the main page and you will see online@plasticcentre.co.uk , our main and ONLY email address .
https://plasticcentre.co.uk/.
You also received a confirmation from this email adress on the 29th of May when you placed the order . The first email from you was sent
Tue 18/06/2024 14:51
''Hello,
I would like to return my order of plastic trim. Unfortunately some of the items arrived damaged and I was forced to source an alternative product to complete the bathroom cladding job as a result. I have been unable to use the remaining lengths as the alternative trim is not the same colour.
Could you tell me the process of returning the order items (order number 50331).
Kind regards
Steve Ferguson ''
Steve, first of all our main email adress is online@ , not the third as you stated above and it is clearly advertised on the main page . We helped you by sending these thin trims on an island ( we don t deliver on any island ) and unfortunatly you had some damages . You sent us an email after 3 weeks , after you finished the job as you said in your email . Our return policy said any damage to be reported in 3 days time . '' Lilly '' explained clearly and polite and '' tough s**t'' I think is rude and inappropriate .
The plastic panel was excellent
The plastic panel was excellent. However, it took some time to arrive (I know the van broke down which added another day) and then when it was delivered, it was dumped on the road behind my car. The driver then phoned to say nobody was in so he'd delivered. There were actually four adults in the house along with SIXTEEN dogs! There's no way he would have approached the front door without being heard. Luckily, I still had the strength in my old bones to carry the sheet inside!
May 30, 2024
Reply from The Plastic Centre
Thank you for your feedback, Elaine , I am really sorry and, as we already spoke on the phone, the matter was solved and reassured the experience won t happen again .
Top marks to all I had pressed the…
Top marks to all I had pressed the wrong end of the scale,The lady I was dealing with was very professional, 👍, product great, service was great top marks, Mr Derek Norris,
June 3, 2024
Unprompted review
Reply from The Plastic Centre
Thank you very much, Mr Norris, it was a pleasure and your feedback is much appreciated !
Fascia parts
I ordered some fascia and corner covers in brown and paid for them over the webb, I was contacted by Lilly to be told the parts were out of stock, but I could wait for more stock or have a refund. I chose the refund, the transaction was done promptly and was back in my account. Very good service
May 30, 2024
Reply from The Plastic Centre
Your feedback is much appreciated and I am always here to help :)
Plumbing pipe Advertised as anthracite…
Plumbing pipe Advertised as anthracite grey and it was not, it was just light grey.. & sent 38m when ordered 40 m..
Still waiting for full refund..
Avoid
June 1, 2024
Reply from The Plastic Centre
Rachel, this is a false statement . We manufacture ONLY grey pipes , is NOT advertised as anthracyte grey on the website and the pipes are standard . Your refund was issued 2 days ago and it takes 5 working days for the money to be back in your account . With a 4.6 score on Trustpilot I think we are trustable not avoidable . It is a shame that you leave false feedback when we work hard to be the best .
See below the colours advertised on the website , please
colors
Black, Grey, White
Product Type
Waste Pipe > Push Fit Waste > Aquaflow Waste Pipe 3m – 32mm
Google Category
Hardware > Plumbing > Plumbing Pipes
Brand
Aquaflow
French Doors
French Doors
The team at Plastic Centre were extremely helpful throughout the design of my doors. They answered all questions clearly and quickly. The product was manufactured and delivered quickly after order and the quality is great.
May 24, 2024
Unprompted review
Reply from The Plastic Centre
Thank you, Andrew, your feedback is much appreciated !
Great customer service from Lily
Great customer service from Lily. We had a problem with delivery and she sorted it out straight away.
Thanks
May 3, 2024
Reply from The Plastic Centre
Thank you, Sarah, your feedback is much appreciated :)
Reply from The Plastic Centre
Thank you , Mark, your feedback is much appreciated !
Great Customer Service
Received the product very fast, but damaged, maybe in transit, but wasn't well enough packed to take any knocks. I contacted support and they arranged replacement immediately , which was better packed and rec'd 2 days later - excellent service.
May 1, 2024
Reply from The Plastic Centre
Thank you, Ron, always here to help ! Your feedback is much appreciated !
Extremely helpful and knowledgable.
May 2, 2024
Reply from The Plastic Centre
David, your feeback is wonderful, thank you so much for your time !
Easy to order and the driver 5 star has…
Easy to order and the driver 5 star has well done 10 out 10 .
May 2, 2024
Reply from The Plastic Centre
Thank you, Christine , always here to help !
Very helpful staff
April 29, 2024
Reply from The Plastic Centre
Much appreciated, Neil ! I ll pass the feedback to the guys :)
Great price with rapid delivery
April 30, 2024
Reply from The Plastic Centre
Your feedback is much appreciated !
Reply from The Plastic Centre
Thank you, Michael, your feedback is much appreciated !
Reply from The Plastic Centre
Thank you, David, always here to help !
Reply from The Plastic Centre
Thank you, Ronnie, your feedback is much appreciated !
Polite & helpful delivery driver
April 10, 2024
Reply from The Plastic Centre
I ll pass your feedback to our driver, I am sure we will make his day ! Thank you, Patricia !
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