Plastic Pallets UK (Associated Pallets Ltd) Reviews 146

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Easy to order online good website Very quick despatch time Excellent company to do business with

Company replied

Rated 3 out of 5 stars

The long waiting is rather frustrating. The stated delivery time is far too long, which means that we have to be home a whole day. Even worst is no delivery on the assigned day without any notice. A s... See more

Company replied

Rated 5 out of 5 stars

Easy to order, good communication and they gave me a quick delivery date. Delivered on time by a lovely chap and an extra pallet with a few minor defects included free. The pallets were in good co... See more

Company replied

Rated 5 out of 5 stars

great choice of pallet sizes and styles. I went for used ones and bought more than intended (better prices that way!). Fast delivery using local hauliers (ie, they know where they are going when deliv... See more

Company replied

Company details

  1. Manufacturer

Written by the company

Plastic Pallets UK, part of Associated Pallets Ltd is a family run business and was formed by two brothers in 1991 The company began in a small industrial park in Basingstoke, manufacturing & refurbishing wooden pallets. Within two years the company had out grown its premises and moved to a new site in Southampton, where we currently operate. Associated Pallets quickly evolved, producing a more diverse product range including plastic pallets, plastic containers, and pallet collars. The sales department is made up of Darren, Chris, Jack, Steve and Hannah who are all family members and are only too pleased to help. For further information regarding our company and services please feel free to contact us.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

146 reviews

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Rated 5 out of 5 stars

👍easy to use website could purchase…

👍easy to use website could purchase immediately online. reasonable and affordable price.😉 good customer service response very quick and friendly

January 22, 2021
Plastic Pallets UK (Associated Pallets Ltd) logo

Reply from Plastic Pallets UK (Associated Pallets Ltd)

Hello Lucy,

Thank you for your positive review and taking up your precious time to review our services.

We hope to hear from you again soon.

Plastic Pallets UK | Associated Pallets Ltd

Rated 5 out of 5 stars

Order done via the very easy to…

Order done via the very easy to navigate website. Instant response from company. Delivered on time by an extremely pleasant and helpful driver.

December 4, 2020
Plastic Pallets UK (Associated Pallets Ltd) logo

Reply from Plastic Pallets UK (Associated Pallets Ltd)

Hi Richard,

Thank you for your positive feedback, I will pass this onto the team.

Hope to see you again soon!

Kind Regards
Associated Pallets

Rated 5 out of 5 stars

Great choice.

The pallets prove to have been a great choice. Next day delivery was carefully and speedily managed. Many thanks!

November 24, 2020
Rated 5 out of 5 stars

Easy to use website placing an order…

Easy to use website placing an order for a next day delivery. Received swift reply confiming and delivery would be next day... arrive 09:30 following morning. No issues and good quality black plastic pallets !!

October 14, 2020
Plastic Pallets UK (Associated Pallets Ltd) logo

Reply from Plastic Pallets UK (Associated Pallets Ltd)

Hello Mark,

Thank you for taking your time to review your recent order.
We are glad you are happy with our services and product.

Hope to hear from you again in the future.

Plastic Pallets UK | Associated Pallets Ltd

Rated 2 out of 5 stars

Delivery charge was extortionately high…

Delivery charge was extortionately high for a distance of 10 miles from the company's address and wasn't informed of the amount until the order was placed.

September 27, 2020
Unprompted review
Plastic Pallets UK (Associated Pallets Ltd) logo

Reply from Plastic Pallets UK (Associated Pallets Ltd)

Hi David,

Thank your for your feedback, we only charge delivery if the order value is under £250.00.

The delivery charge is displayed on our basket and checkout pages and is clearly visible before you pay for your order.

Please get in touch if you need anything else in the future and I will see what we can do to help.

Kind Regards
Associated Pallets

Rated 1 out of 5 stars

promised delivery in 2-3 days, not happened

promised delivery in 2-3 days, but 1 week later nothing received, no goods or any communication to say why its late

September 10, 2020
Unprompted review
Plastic Pallets UK (Associated Pallets Ltd) logo

Reply from Plastic Pallets UK (Associated Pallets Ltd)

Hello Simon,

Apologise if this is the case, we have not been informed by our delivery partner that your order was not delivered so will look into this now.

I have tried to contact you, please can you contact our team if you have still not received delivery so we can resolve this.

Kind Regards
Associated Pallets

Rated 5 out of 5 stars

Pallets for garage

The driver was extremely helpful and helped carry the pallets to the garage behind the apartment building.

September 5, 2020
Unprompted review
Rated 4 out of 5 stars

Don't stack so high…

The ordering of the items was clear and straight forward and being kept informed was really good. The delivery day, a large van arrived which was difficult to manoeuvre on and off our car park.

The only complaint I can make, and its not really a complaint, more of a suggestion is not to stack these things so high. They would have been best side by side rather than 15 of them being all on top of each other. The driver struggled to get them of his truck and then we had to get a large ladder to start taking the items off one by one which was not ideal with such a large and heavy item.

July 20, 2020
Unprompted review
Plastic Pallets UK (Associated Pallets Ltd) logo

Reply from Plastic Pallets UK (Associated Pallets Ltd)

Hello Oan,

Thank you for taking the time to review your recent order.

We have a pallet footprint of 1200x1000x2200mm to work with on haulier deliveries. By stacking the pallets 15 high, this maximises your pallet footprint for delivery meaning this is the most economical way of ordering.

Plastic Pallets UK | Associated Pallets

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