Despite giving this outfit the exact requirements of my order and attaching DVLA specs they still managed to screw it up and then denied all responsibility and did not answer emails. There’s a reason... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordering processed was super easy and plates arrived super fast within 24hours. Unfortunately the corners were damaged in postage, I contacted them via email and within 30 minutes I had a resp... See more
Website is easy to navigate and clear, loads of customisable options to chose from. (Style of plate/text, boarders, slogan etc) Ordered late on a Tuesday evening, Arrived 1 pm on the Thursday.... See more
Company replied
I had a good experience buying with this company but the black letters on the number plate faded massively in three months. I emailed the company (no phone number available), no response, five days la... See more
Company replied
Company details
Written by the company
Plates Express are the UK’s leading number plate maker. We provide a simple process to build road-legal custom plates using our intuitive plate maker and strive for same-day dispatch for lightning fast delivery. Looking to level up your style on the road? Check our 3D, 4D and our newest 5D plates out.
Contact info
Online, Online, Online, United Kingdom
- sales@platesexpress.co.uk
- platesexpress.co.uk
3.0
Average
112 reviews
Replied to 44% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The item is great quality
The item is great quality! Unfortunately I paid £9.99 for express delivery and then was sent to the courier 2 weeks later. Sent multiple emails and communication was not very good.
May 14, 2024
Unprompted review
Reply from Platesexpress
Hi Damian, We are sorry to hear this, We have checked our email records and support did email you back apologising for the delay from the couriers.
Reply from Platesexpress
We're overjoyed to hear you're satisfied with your plates! We can't wait to assist you with your future plate needs.
Good quick service and good quality.
April 30, 2024
Unprompted review
Reply from Platesexpress
Thanks for your kind words! Whenever you're ready for your next set of high quality plates, we'll be here to make it happen.
Great value for money
Great value for money. Very quick delivery and convenient service.
April 23, 2024
Unprompted review
Reply from Platesexpress
Your satisfaction is our top priority! We're delighted to have provided you with plates that meet your needs.
Number plate for tavel abroad
As I am intending to travel abroad later this year I needed to find a number plate with the correct logo on. Plates Express manufactured and dispatched the plate very quickly, it arrived within 2 days of purchase is exactly what I ordered.
April 26, 2024
Unprompted review
Reply from Platesexpress
We're thrilled to have exceeded your expectations! Your satisfaction is a testament to our commitment to quality and service. Can't wait to see you again soon Dave!
Reply from Platesexpress
Your satisfaction is our top priority! We're delighted to have provided you with plates that meet your needs.
Paid for express deliver got…
Paid for express deliver got confirmation of order had been manufactured but not received any tracking info it’s been two days now have been unable to get in contact with anyone from plates express hope I can resolve this issue and my plates actually turn up and I havnt been robbed of my cash
April 22, 2024
Unprompted review
Reply from Platesexpress
Hi Josh, We have checked your order and it was dispatched on the 22nd of April and delivered on the 24th april and tracking and updates were sent to the email address you entered on your order, We think this is a harsh review tbh.
Express service let down by Delivery Company
Ordered plate Monday morning, made the same day and Evri tracking started BUT it took Evri until Thursday evening to deliver. I paid £9.99 for express delivery! If I were Plates Express I'd change to DPD or Fedex. Fortunately my BMW dealer learnt of my problem on the Tuesday and had a new plate delivered the following day - by 1st Class post deliver before 1300hrs.
P.S. Then they had the cheek to come back on 20 May (almost a month later) to demand more detail or my review wouldn't be treated as genuine. So here's the order number Order #1721620
Placed on Monday 15th of April 2024 08:52:04
So I have dropped to 2 stars
April 18, 2024
Unprompted review
Plates not posted as promised.
Ordered and paid for plates and still waiting for delivery despite being told they were being posted on the same day. Have checked with royal mail and they have no record of the tracking number.
Order number 1721783D
Have emailed and received no response. Can you please rectify this issue ASAP.
**EDIT** Plates arrived day after I made delivery query. Great quality and very well packaged. Just need to improve communication with the customers and consider providing a contact number.
April 15, 2024
Unprompted review
Motorcycle plates
After a delivery issue I contacted the company on here as email given dose not work. The company contacted me and they reprinted plates and sent them to me next day. The plates are as ordered and quality is good.
April 16, 2024
Unprompted review
Reply from Platesexpress
Hi Lewis, Apologies for the delay, These were both dispatched on day of order but we can see they haven't yet been delivered, We will re-send these by fastest post for you today, Whilst we investigate for you, Apologies, If you email us directly we will refund your postage costs.
Super fast next day delivery
Super fast next day delivery, great quality
April 4, 2024
Unprompted review
Reply from Platesexpress
Your positive review means the world to us! We're committed to providing top-notch plates.
Bought from these before......
Quality finished product,well packaged and fast delivery.
April 11, 2024
Unprompted review
Reply from Platesexpress
We're thrilled to be your go-to for plates! See you soon Jim!
Highly recommended
Quick delivery,
Good quality plates at a great price.
Excellent service .
April 5, 2024
Unprompted review
Reply from Platesexpress
Your positive review means the world to us! We're committed to providing top-notch plates.
Plate never arrived they took my money…
Plate never arrived they took my money its a huge scam
March 20, 2024
Unprompted review
Reply from Platesexpress
Hello, No contact from you and we need your order number please to check, Apologies for the delay.
I placed an order 8 days ago.
*Edit. Since my review the company have been in touch and made every effort to remedy my customer experience.
I have now taken delivery of my plates, (which look great) and I am much happier.
I placed an order 8 days ago.
Initially I was hopeful as I received an acknowledgement later that day that the plates had been manufactured and were to be shipped 1st class.
Now it is complete radio silence.
NO PLATES AND NO CUSTOMER SUPPORT!
I used a different company for a previous vehicle's plates, I ordered those plates and received them within 24 hours, so it is possible.
March 20, 2024
Unprompted review
Reply from Platesexpress
Hi Marie, Apologies for this, We have just searched our database and we have no emails from you with the surname Anson, Can you please share your order number and I will chase this up for you.
Overpriced delivery
Really pleased with the plates but delivery expensive, I ordered before 2pm to get next day delivery as advertised and paid £9.99 but didn’t get them until a couple of days later. They were posted with Evri so feel the delivery charge was overpriced, otherwise so far happy with the plates.
February 28, 2024
Unprompted review
Quality plates
Good quality plates good delivery times would definitely recommend
February 22, 2024
Unprompted review
Reply from Platesexpress
Your positive feedback means a lot to us, Bryan! We're committed to providing the best service possible and look forward to your return for more amazing plates.
The plate has a tiny crack at the…
The plate has a tiny crack at the bottom but not enough to return it over.
Considering I paid £6.99 for postage, it took around a good 6 days to arrive.
I'll look elsewhere next time.
February 28, 2024
Unprompted review
Quick and great support
I made a mistake when ordering my plates, but they were kind enough to replace them. They were delivered within a couple of days. Would order from them again.
February 28, 2024
Unprompted review
Reply from Platesexpress
We're thrilled to hear you're impressed with our plates! Remember, we're just an order away when you're ready for your next set of custom plates.
Very good quality
Very good quality. Instant delivery. Really happy with the company and the product.
February 19, 2024
Unprompted review
Reply from Platesexpress
Your satisfaction is our priority, and we're delighted to hear you're happy with our plates. Let us know when you're ready for your next set of plates—we're here for you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.