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PLATINUM Pet Food & Care Ltd Reviews 

504
•
TrustScore 5 out of 5

4.8

Pet Store
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Review summary

Created with AI, based on recent reviews

Evaluating 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently report their pets eagerly finish every meal, loving the taste. Many highlight the high quality of ingredients and significant meat content, linking it to improved health benefits like shinier coats, increased energy, and better digestion. People also appreciate the food's pleasant smell, often comparing it to human-grade meals, and commend the easy ordering process with fast delivery. However, some customers noted an unpleasant smell for humans and felt portion sizes were smaller or less filling. Additionally, a few reviewers reported their pets experienced digestive issues like increased wind, looser stools, or upset stomachs.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its good quality and high meat... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of the food and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Order

Consumers find the ordering process to be positive, highlighting its simplicity and ease of use, with many... See more

Service

Customers had positive experiences with service, often highlighting its efficiency and promptness. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently received this dog food as a product test, and I’m so glad I did! My dog absolutely loves it—he finishes every bowl without hesitation. Not only does it seem delicious to him, but I’ve a... See more

Rated 5 out of 5 stars

We received this as part of a trial from TRND. Normally dubious about swapping food brands as our dog can suffer from an upset tummy easily, however, this transition was a breeze! Our working spaniel... See more

Rated 5 out of 5 stars

Received a sample of the wet food in chicken and also Duck and Turkey. Having a fussy Cockapoo, I didn't expect him to eat the food I'm pleasantly surprised to say that he devours both flavours. This... See more

Rated 5 out of 5 stars

I received the Platinum Wet dog Food sample as part of a project and was keen to see if my cocker spaniel was keen as I usually feed her dry dog food. I was impressed by the meatiness and when I chopp... See more

Company details

  1. Pet Store

Written by the company

Get to know our dry and wet food for dogs and cats on a par with human food in the PLATINUM online shop. Dog food prepared with Fleischsaftgarung (FSG) and cat food from the Freshmeatdryer are a grat combination of high fresh meat content and a unique preparation method. Just give it a try - your best friend will certainly love it!

Contact info

4.8

Excellent

TrustScore 5 out of 5

504 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(504)

289 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Really quick delivery.

Really quick delivery.
Securely packaged and the bag of food stays moist and fresh with Velcro seal. My dog loves the beef flavour.
Looking to trying other flavours now.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

First class service especially when my…

First class service especially when my order was given to the wrong house they were more than happy to send me another order my dog loves the iberco pork vetactive I just hope he loves the normal pork one because I forgot to get the vetactive one for him

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Really great product

Really great product, my dog loves it in any flavour, I have been buying this for a couple of years now and she has never refused a meal yet

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant in every way!

Parcel arrived exactly when it said it would (I live in a new build and some couriers just cannot find us evry time they are tasked 😉). Great packaging also, the Velcro style closing they have for the bags is genius! It keeps the food fresh and hasn’t managed to open itself (or when cats have tried).

Let’s talk about the food - my two neutered guys absolutely love the stuff. We have to ignore their please for more.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Platinum is a winner with my pets

I have just recently started my two German shepherds , one is a 6
Month old puppy and 5 Ragdoll cats on the Platinum range. They’re all
Scoffing the food, they have meat dishes for their meals and I put handfuls of platinum also into their bowls . Usually my cats are very fussy but they’re passing by their old dry food to get to the bowl with the Platinum meat crisp chicken so
It’s a winner all round

January 27, 2026
Unprompted review
Rated 4 out of 5 stars

Dog loved the chicken flavor

I orderd the free samples. My dog loved the chicken flavor. I would love to get this food, but we work 5 days a week so to get it deliverd to me isn't working for me. Hope you Will be abble to get it in stores someday. Alsow in the netherlands.

If i can get it in like maxizoo i would get the food

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING dry dog food.

AMAZING dry dog food.
Our GS has never just eaten dry dog like it’s a treat, but she absolutely adores eating this high quality meaty meal.
She’s tried the lamb & chicken & loves them both. I look forward to her trying other products & flavours.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, ordered on Saturday night and delivered Sunday morning!

December 6, 2025
Unprompted review

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