Avoid this company
I had been a loyal client of Platinum Business Services in Winnipeg for over 10 years, but in the last few years, their service quality has significantly declined. This seemed to coincide with the loss of key staff members, and their operations with respect to my work have now reached a level I would describe as incompetence.
Recent issues include multiple errors on our personal taxes, which resulted in a $22,000 CRA reassessment and $3,500 in interest penalties. They also misfiled tax deductions, leading to an additional $13,000 reassessment. Shockingly, they billed for, but failed to file, T2 returns for our small businesses for 2022 and for 2023, and even billed twice for one of these unfiled returns. This was only discovered when I received a “Demand to File Your Corporate Taxes” notice from the CRA.
Additionally, my 2022 fees increased by more than 60%, and my 2023 fees skyrocketed by 150%, amounting to almost $5,000 more than previous years, despite my workload with them remaining virtually identical for the past 10 years. When I requested invoice statements and their billing sheets to justify this outrageous increase and even offering to meet with the owner, Greg Libbrecht, in person, he refused to provide any explanation and terminated our business relationship. To this day, they have provided no proof to support the additional $5,000 in charges. His refusal to justify the charges raises serious concerns about the transparency of their billing practices and their unwillingness to take responsibility for their errors.
When I went to collect my financial records, they demanded $2,000 against disputed invoices before releasing my documents (contrary to CPA Manitoba guidelines).
As a final attempt at resolution, I reached out to Greg Libbrecht again, hoping he would take responsibility for his company's direct errors and work to correct the situation. Despite having emails from his employees acknowledging their mistakes, his response was to escalate the matter to a collection agency the very next day. This approach is perplexing and suggests a business model aimed at pressuring customers rather than addressing valid concerns.