I waited a long time, and I understand that the queue is necessary. But after two and a half hours the tickets available were few and spread across multiple rows. The application only allows you to bo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great reminder timing. Very efficient waiting list, really happy with that. However I was not able to select the seats I wanted because it was not allowed to leave 1 seat empty: there were 4 seats ava... See more
Company replied
I reached out for an even coming up in August 2026, to find out that is is cancelled. Ms.Habiba assisted me and very helpful, she confirmed that I will have my refund processed and will be updated.... See more
Company replied
Dear Platinum Team, Thank you so much for all your efforts in making this dream event come true. It truly means a lot to me. Special thanks to Nora and Marwan, and a heartfelt thank you to Haneen... See more
Company replied
Company details
Written by the company
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Contact info
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, U.A.E.
- helpcenter@platinumlist.net
- platinumlist.net
4.0
Great
522 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Multiple rows
I waited a long time, and I understand that the queue is necessary. But after two and a half hours the tickets available were few and spread across multiple rows. The application only allows you to book on a single row, which meant I had to get whatever 3 seats I happened to find together (in a section further than the section I initially wanted to book in and could have booked into but for this rule). Also, there is usually an option for VIP parking - this option didn't show up in the booking, and I don't know if I didn't find it or if it was sold out.
January 31, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello Ema
Thank you for taking the time to share your experience. We completely understand your point of view and appreciate your patience with the queue process.
We acknowledge that the single-row booking limitation can be frustrating, especially when seat availability becomes limited after a long wait. Your feedback has been noted, and we will work on improving this experience moving forward.
Regarding the VIP parking option, please note that parking passes are not always provided through our platform. In some cases, parking is managed exclusively by the venue, and availability depends on them. If the option did not appear during booking, it was likely not available at that time.
Thank you again for your valuable feedback. It helps us improve and provide a better experience in the future.
Tickets buying
It was so easy to buy the tickets and everything was so clear on the website and app
I preferred buying through the app.
January 31, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Excellent organisation and event.
January 30, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Reply from Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Payment Options
I’m just glad my card worked this time. I tried purchasing for the fuel fest but my card wasn’t accepted. Whatever was done differently is a big deal for someone who don’t have credit card.
January 30, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
First a full I find deals better in…
First a full I find deals better in another sites for concert.
Second one no return if travel outside
Third one after I paid in them site online someone took my card details and still 1000 aed from my card and they try took more but couldn’t, after I block my card 🥲 So bad experience ever I had, so sad this site I not recommend at all!
January 28, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello Юлия Мис
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
Regarding pricing, we always strive to offer the best possible rates. However, please note that ticket prices are set by the event organizers, and we do not have control over price differences across platforms.
Concerning refunds due to travel reasons, we would like to clarify that all bookings are subject to specific terms and conditions set before purchase. These policies are clearly outlined during the booking process. We’re always happy to assist customers in reviewing options or suggesting alternatives beforehand to help avoid any inconvenience.
As for the unauthorized card transaction, we take security very seriously. We do not store or share card details with any third party. Such incidents are usually related to account security or the issuing bank. Blocking the card, as you did, is the correct immediate step, and we recommend following up directly with your bank for further investigation.
We’re sorry that this experience left you feeling disappointed, and we truly appreciate you bringing these concerns to our attention.
It was quick and easy to process…
It was quick and easy to process transfer
January 29, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Why an additional WhatsApp reminder fee?
Not happy that there is an additional fee for a WhatsApp reminder; this should be provided for free as part of the service.
January 28, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello Tarfah
We’re sorry to hear about your concern and appreciate you sharing your feedback with us. We understand how additional fees can be frustrating.
Please note that the WhatsApp reminder is an optional service. As part of our policy, we choose which features are included for free and which are offered as paid add-ons. You’re always welcome to continue using our core services without selecting this option.
Thank you for your understanding, and we’re always here if you need any assistance.
Best regards.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
It was quick and easy….
January 27, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Thanks a lot dear for the support and…
Thanks a lot dear for the support and help
January 25, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
The organizers they were very helpful…
The organizers they were very helpful and cooperative and everything. It was nice thank you very much.
January 22, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
All queries were replied by Mohammed in…
All queries were replied by Mohammed in no time
January 23, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
User-friendly platform
The website was easy to navigate and all details were clearly mentioned.
January 23, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
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