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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often describing it as innovative, well-designed, and robust. Many appreciate its quality and how it keeps their dogs engaged and stimulated, with some noting its effectiveness even for strong chewers or older dogs. The staff is also frequently praised for their kindness and excellent customer service. However, some customers mentioned that the toy's size might be frustrating for smaller dogs trying to carry it, and a few found the main hole a bit too large, making it easier for treats to come out. There was also an instance where a dog created a second hole in the product.

What people talk about most

Product

Consumers find the product to be highly positive, with many praising its ability to keep dogs engaged and... See more

Quality

Users describe positive interactions with quality, consistently praising the products' durability and robust... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the product... See more

Staff

Customers had positive experiences with staff, highlighting their kindness and helpfulness. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

He absolutely loves it! We always use some kind of enrichment tool for his mealtimes and he was getting a little bored of the current options, spaniels certainly are too clever and fast! This is perfe... See more

Rated 5 out of 5 stars

We absolutely love our Roolo and all the team at Play9! Alfie has always learnt how to hack puzzles and other enrichment games but he still hasn’t managed to out smart the Roolo which makes it much... See more

Rated 5 out of 5 stars

I'm genuinely impressed with Play9's new range of all-natural, air-dried treats. Their single-protein recipes and UK-sourced meats make them a trustworthy option for dog owners who value quality.... See more

Rated 5 out of 5 stars

The Roolo has been an absolute game-changer for our dachshund on crate rest. He was becoming very frustrated that he couldn’t go for his usual walk and he was desperately seeking stimulation and enric... See more


Company details

  1. Pet Store

Written by the company

Welcome to Play9, home of The Roolo® 🎉 We're driven by one sole mission: to enrich the lives of your furry friends 🐾 We're committed to all pooches' happiness & welfare so we're stopping at nothing to help as many of these amazing creatures as possible 🐶 Join us at Play9, where every happy wag of the tail is a testament to our mission fulfilled. Viva the #enrichmentrevolution ✌️


Contact info

4.8

Excellent

TrustScore 5 out of 5

382 reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Innovative treat dispenser and challenge toy.

Read about the Play9 treat dispenser online. It certainly gives my border collie something to think about and presents more of a challenge than his other treat ball, this is good for him. Well made, really pleased with purchase. Easy to order and arrived quickly.

January 17, 2025
Unprompted review
Rated 3 out of 5 stars

It smells of glue and my dog 5 minutes…

It smells of glue and my dog 5 minutes and smashed this toy . So this toy it’s for small dog

January 23, 2025
Unprompted review
Play9 logo

Reply from Play9

Hey Anna,

Hope you’re having an awesome day 🙂

We’re so sorry about your experience here - the Roolo is sealed with special dog safe adhesive. It’s very rare it would still smell once it’s got to you but if it does the smell will go in no time.

We’re also sorry to hear your pooch ‘smashed’ the Roolo - it would be great to know what happened here and if it’s down to a fault with the product we’d be more than happy to send a replacement.

Please drop us a message to the link below and we’ll get your sorted 🐶✌️

https://play9.co.uk/contact-us/

Rated 5 out of 5 stars

Fantastic dog treat dispenser …

I bought this for my aggressive chewer Staffordshire Bull Terrier & she absolutely loves it 🥰 not sure how long it will last 😂 but at the moment she’s loving it only received it a few days ago It’s a Great blue colour nd easy to keep clean 👍 a must for all dogs a great toy for them hopefully a smaller version is on the venue for smaller breeds all in all it’s a Brilliant toy for fur babies its keeping my staffy happy 😊 & enjoying her treats

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I bought a roolo for my staffy x, he loved it from first use. Unfortunately it developed a fault with a seam weld so i contacted Lee at play9. The response was awesome and a new one was received in 4/5days.
Customer service appears to be a priority with these guys. Fantastic service

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great product and even better customer service

Absolutely great product, well made and would be brilliant for most dogs. However my cockapoo was wary of it and very unsure, even knowing it had treats inside. It may be the fact that it is quite large. I spoke with Lee and he was brilliant, and arranged for the toy to be picked up and a full refund. I couldn't be happier with the customer service. I will be recommending this to other dog owners, just upset that it didn't work for Bess!

January 24, 2025
Unprompted review
Rated 1 out of 5 stars

Dog not interested

Easy to order, timely delivery. Dog totally disinterested.

January 21, 2025
Unprompted review
Play9 logo

Reply from Play9

Hey Mary, hope you’re having a lovely day 🙂

I’m so sorry your pooch hasn’t taken to the Roolo, that’s the last thing we want.

I just tried to call but couldn’t get through - we’re more than happy to issue a full refund as you are dissatisfied.

Please drop us a message and we’ll get you sorted https://play9.co.uk/contact-us/

Thanks,

Play9
🐶✌️

Rated 5 out of 5 stars

Passes the Dobermann test!

I was a little nervous ordering this as paypal wasn't a payment option but I took the chance and I am so glad. The toy arrived quickly and well packaged and is well worth the money, it doesn't get stuck or destroy your furniture but it is tough and robust. Our Dobermann has half of her daily food from this now, it keeps her engaged for ages and she always settles afterwards, we're 4 weeks in and it is still like new.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Ozzy loves it

Ozzy loves it, it developed a fault and the response was amazing. Within minutes of emailing to advise of the issue, the reply was back, “sorry, happens occasionally as they are hand assembled, a new one will be with you in a couple of days, give Ozzy a squish from us!” Could you ask for better service? I think not! 👏👏👏

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

A fab gizmo

I was very sceptical about this little gizmo, My little fur baby is so hard to keep occupied, and I was worried she would get bored with the Roolo straight away, but absolutely not! She loves it! Not left it alone all day! Just fill it with treats , and watch our babies have loads of fun! I would defo recommend this to everyone, it's going to make so much difference to urs and your fur babies lives.
P.s. my fur baby is very destructive, so once I notice she's getting ready to chew it, i take it off her, so that not only can't she chew it, she also has a break, do she doesn't get bored!! Win win!

January 23, 2025
Unprompted review
Rated 1 out of 5 stars

Our Airdale

Our Airdale, sadly, took less than half an hour to chew a hole through the Roolo. I had foolishly hoped that the rubbery walls wood deform and prevent just biting straight through, but sadly no. So, not as tough as suggested.

January 15, 2025
Unprompted review
Play9 logo

Reply from Play9

Hey Bruce,

Hope you’re having an awesome day 🙂

We’re so sorry to hear your experience here, the last thing we want is an unhappy customer.

As stated on the packaging, the Roolo is not a chew toy and should be taken away immediately if pooch starts chewing.

However, maybe you missed that so we’re more than happy to offer you a replacement or full refund if that works for you?

Please contact us and we will get you sorted: https://play9.co.uk/contact-us/

Hope that helps,

Play9
🐶✌️

Rated 5 out of 5 stars

Brilliant Product

Our dog just loves the Roolo. It slows his eating down and it's fun at the same time. Big plus for us is that he can't destroy it by chewing it. Customer service was excellent too.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

My dog is a flat coated retriever age 6…

My dog is a flat coated retriever age 6 1/2 , he bigger than usual, my military veterans mates , when we meet up call him the big black bear, as he so hairy. Of course he is my assistance dog, for my PTSD and disabilities. I put down his great new game , if there is something being a Flattie is being adventurous, he looked at his present with great enthusiasm, sniff and read move back a bit, move forward again, his eyes shone, there is treats in this what ever new toy. Then it start the rush forward ,stop,sniff read. Then out shot the left paw, now the hunt was on, to get those treats in side, he was like any military service person, the blood was up to get those treats he rolled it here, rolled it there, then he thought can I pick it up? Now being a huge monster of a dog.his jaws locked on, Who ever design this must have know about dogs,as a dogs jaw is mega strong, ask any military person who has trained with dogs , know very well that though you wear very well padded protect suit, when that dog clamps onto your arm ,you fill the huge deep mega strong power of those jaws, so add the teeth power also, and you know why getting a dog bite ,you never ever forget that bite. So he lifted up, shook it, couple of treats dropped, that made the chase for more go on, he rolled it here there and every where, in all every room in our bungalow was used in his quest ,to get at those treats. I was a dog handler, the mind power was on over drive , that was better than just a walk, or part walk part run. His mental part of his brain was on over drive .
So believe me I a 100% recommend this fantastic toy for all dogs size means nothing to this toy. It might even produce really funny moments ,if a small dog tries to try to pick it up.
So get Roolo TODAY ,join your dog to this great product , think of wet days ,here is the key as to what to do on those wet days.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Entertaining and stimulating!

We have two 'getting older' girls, both rescues, Holly, whippet/Jack Russell and Rosie, Galgo (Spanish greyhound). Aged 11 and 9, both now have health issues so, in nasty weather, they have shorter walks, if at all. So far, Rosie hasn't had a look in with their new toy as Holly's raring to go as soon as it appears. This gentle exercise is great for her with her particular health problems; we're so glad we bought it! Thank you.

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great Play Toy

Love this my shih tzu learnt how to do it within 10 minutes of showing her such a clever doggie and I love to watch her getting her treats out 🐾🐾 Its a great play toy for dogs and its fun as well as rewarding for them. Highly recommend.

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Love this product. Our pup inhales his food and this makes him slow down when eating and less hiccups. It's also good for entertaining him and letting him problem solve. Made a strong robust material with very prompt delivery 👍

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

ROOLO

My puppy caught seam on Roolo and it opened.
Customer service was 100% Lee sent me a new one within a few days of contacting company.
Highly recommend.

January 8, 2025
Unprompted review

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