playalberta.ca Reviews 

148
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant issues with the website and app, describing them as non-functional, glitchy, and prone to freezing during games. Many people also reported consistently losing money, with games not paying out as expected and concerns about fairness. Additionally, the customer service was widely criticized for being unhelpful, unresponsive, and difficult to reach. Some people were dissatisfied with the payment and withdrawal processes, citing difficulties in accessing winnings, funds being stuck, or accounts being locked due to verification requests. A few other people also expressed strong concerns about the platform's practices, leading to suspicions about the handling of funds.

What people talk about most

Website

Customers consistently note negative experiences with the website, with many reviewers describing it as... See more

Product

Reviewers express significant dissatisfaction with the product, citing issues such as games not working,... See more

Payment

Clients share negative opinions on payment, with many reporting locked accounts and an inability to withdraw... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration over consistently... See more

Application

Consumers express significant dissatisfaction with the app, citing it as faulty and poorly designed, with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This site used to be fun where you actually used to win. Now you are constantly losing, Not able to load certain games even when mentioning it to the people of play alberta and they still don't fix t... See more

Rated 1 out of 5 stars

Since I registered my account in 2020, they have never paid out any of my winnings, which have accumulated to several hundred Canadian dollars. I've called customer service countless times; the servic... See more

Rated 1 out of 5 stars

Same as everyone else, you never win on anything. Even when their odds say you should, you can spend hundreds of dollars before ever seeing free spins. Also if you do win a certain amount and continue... See more

Rated 1 out of 5 stars

Non-operational and non-functional. Site is closing down due to lack of users. They are just collecting as much money as possible before the shutdown. First noticed by the Daily Jackpot Sudden low bal... See more


1.2

Bad

TrustScore 1 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(148)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst casino in history of gambling

Absolutely terrible payouts rarely see bonuses it’s a complete rip off 1000s gone no casino beats the absolute ship outta you like play Alberta they need to be looked at by an independent body to what the actual f is going on here it’s impossible to lose every damn spin

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

26 deposit, 10K losing streak

26 deposit losing streak. Thousands of dollars spent. Could not even get any hits. Maximum hit was 6$ on a 6 dollar bet. Something wrong with them. Tried in the day and evening, tried restarting, nothing would work to get a hit. 6 days of depositing and not even a single hit that was more than my bet. That's pretty bad. Not sure how the site works or what times and days it's operational. I left them a review before so I think they were angry over it and made my account to only lose. We are talking thousands of spins and could not get anything, nothing. Before my review I could get some hits, after it, nothing. Play Alberta had the review taken down, so not sure what their problem still was. I would stay away from them. I deleted my account. Never going back there. Don't leave reviews with the same email you use at play alberta or you will also get punished.

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

DON'T USE THIS GAMING SITE!

I understand that gambling is not always profitable nor do I choose it to be. Being a mature responsible adult I'm aware of the risks of gambling and you're not going to win every time? But here at playalberta.ca, you're chance of winning is about 99.5 %?
I have played on some other gambling site and won my money back and hit a few jackpots! But at playalberta.ca, that's nearly impossible! I'm not a sore loser, I just like the playing field to be fair! At playalberta.ca it's not!
And if you do win, like I did one time awhile back. The hassle of getting your winnings was horrible, and downright demeaning making you feel like you cheated them and they make you go through hoop after hoop to get your winnings. Very bad experience :(.
Bottom line, I will never use playalberta.ca again!
AND YOU SHOULDN'T EITHER!

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

This is honestly the worst online…

This is honestly the worst online website you can play at. The agents are incompetent, outsourced and have no idea what they’re talking about. Agent by the name of Nicholas literally lied to me, and now the entire call center has been giving me the run around. Their games would change screens after coming to a complete stop. When you contact support they parrot the same things like they are robots, and say they have no records of any conversations. Then when I offered to provide screenshots (after being told to do so)- you’re being abusive I will end this conversation. This is their go to- like people are supposed to be kind to incompetence and deception. Outsourced management while doing location checks on us. PlayAlberta is grease fire.

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Worst online casino ever such a joke

Worst online casino ever such a joke! Played it long ago and you could at least win NOW the slots you don’t win anything they steal your money when you do play games by not even winning I have PROFF screens shots of playing cash Volt and you would
Win something and they wouldn’t even add it to your balance Second the game now is complete rigged if you watch the order of the spins are the same with in I believe 30-50 spins they recycle to the same patterns over and over 3rd you no longer can stop the cash volts.. also the other game that’s similar you get the cash things you need 3 to get the “Bonus “ it’s not even a bonus when you get the 3 and spin to get more it literally takes from your balance While it’s suppose to be a bonus nope sure isn’t. This site is such B.S I regret ever telling my friends about it they all not have deleted their accounts. You would thinking being play Alberta it would be highly reliable hell no.. in fact they own me so much money from not adding to my wins it’s embarrassing there joke!!

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Play Alberta is the most rigged…

Play Alberta is the most rigged gambling site there is! You can literally lose 15 hands in a row on blackjack.. How is that even possible... Do not waste your time and money on this game.. You WILL NOT win! The math does not add up percentage wise 🙄

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t bother

First of all - bad customer service. Very slow, with unclear ambiguous answers either they don’t care or reps are talking to 10 people at a time.

Second of all you rarely win here. My bigeest withdrawal was 1000$ on a 100$ deposit and that was over a year ago, by by the time they have gotten it all back 3 times over. Bonuses
Rarely hit on slots, and I mean really rarely and when they do they even more rarely pay more than what you’ve put in. If you do manage to win a decent amount cash out and don’t come back for slots again, they will make sure they get that money back. The only reason I am keep the account active (with deposit limit) is to buy lotto tickets and maybe occasionally sports betting.

June 6, 2025
Unprompted review
Rated 2 out of 5 stars

Sports book cheating

Worst customer service imaginable. Some great representatives but their hands are tied ! Everything has to be escalated and go through a team lead and they are impossible to get a hold of !! Took me 38 days and 11 escalation to have a returned call!! Mickey Mouse operation !! The bonus structure is an absolute SCAM( don’t do it )

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

Full of scammers fraud they don't give…

Full of scammers fraud they don't give you cash out money takes forever to get to you something is off they need to be investigated .banned them forever never again sport interaction is way better...fast and easy very transparent.....as well....

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Thank goodness I never deposited money to get on the Oilers. I was mulling over to bet on the SC Finals Oilers outright win when I read the reviews of PlayAlberta. Yes, it is true. If you deposit $1000.00, then you cannot ever get that deposit back, it is theirs forever. You can withdraw the winnings however but you lose your deposit for good. They try and use some money laundering excuse which is baloney. Thank goodness I listened to the reviews. I immediately canceled my account and thanked my lucky stars. Imagine going to a casino, and never being able to withdraw your initial deposit but only your winnings? This is a scam and criminal and I told that agent so.

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

Crooks

Play Alberta or nothing but crooks. They've owed me money now for 3 months over a hockey game that I proved to them was a winner and they said it was a loser. Even their agent said it was a winner and still wasn't paid. And also I figured out that there's an algorithm in their e-soccor that's designed to take your money so that they only have to pay out the least amount of money and I turn makes you lose , their e-sports are fixed when I can prove this there'd be a huge lawsuit against play Alberta and I'm working on it as we speak, also on e-soccor the odds and their scores don't match in real time and Fk you over when placing bets.

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

100% rigged

Whether it's brick and motor or online, Blackjack is my jam. So after a while, I tend to notice things. Nuances, minor discrepancies, and the like. With Play Alberta, none of that matters because it's so obviously rigged.
The only winning streak I ever enjoyed during the short time I play on their site was when I was using their phoney-baloney bonus dollars. But as soon as I read the TAC and learned that bonus dollars are basically anti-dollars and canceled the promotion, the hands became unwinnable. With me getting 12 or 13 with a ten to bust, or 18 to 19 with dealer getting 20-21, everytime.
Statistically, the dealer's luck would be similar to winning lotto max 2 weeks in a row.

They should be investigated but I won't be holding my breath

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

Worst gaming site of all time don’t waste your money

Placed a live bet early in a game of the world juniors and my team came back to win. Playalberta then cancelled the bet and provided no explanation. Multiple “tickets” opened and one online rep said they would escalate it to senior management. Nothing.
Also the odds are considerably worse than other sites.

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

Have they been hacked???

have been using the site since it was available. Then bang I can not use my debit card or any other card. a that was more than15 days ago still can't use the site asked them to close everything and of course they have not, worried data is being sold by them now, closing an account takes 5 mins but still no response from them. Have they been hacked and are not telling the public

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

This site is a joke

This site is a joke, if you win on a bonus say $1000 dollars you need to spend $10000 to cash it out, they ban your bank card for no reason. Their customer service is horrible. There had been issues for the better part of this month and all of them were auto functions that have f'ed my account.

March 29, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look