It is ironic that a platform with “UX” in its name delivers one of the worst user experiences imaginable. PlaybookUX consistently fails at the basics. The app often refuses to upload recordings, fo... See more
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See what reviewers are saying
My feeling about this site is that by the time you have completed the initial questionnaire then told that this test is not suitable for you they have already gained valuable information from the ques... See more
Scam "market research / paid surveys" platform. As other reviews have pointed out, they are gaming the system on other market research platforms to gain free UX testing and market research. Avoid at a... See more
PlaybookUX is great for understanding what people like and don’t like about your website. I use it to make product decisions and features decisions. I highly recommend it to anyone looking to conduct... See more
Company details
Written by the company
Panel management company
Contact info
175 Varick Street, Floor 8, 10014, New York, United States
- 5166982055
- kristen@playbookux.com
- playbookux.com
1.8
Poor
26 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Experience!
I’m leading the charge to make internal systems more usable for students and faculty at a large institution. We’ve had a lot of “rough” experiences with other software and since we’re an edu, we needed a cost effective solution to affect our tens of thousands of students. Insert PlaybookUX. Since using, we’ve been able to totally revamp our internal products. They make my life way easier than other research tools.
September 3, 2019
Unprompted review
Really amazing tool for product teams!
It's a really amazing tool for product teams that allows my team to test designs before developing and after implementation. I use their web and prototype testing at least one a month to validate. There's nothing better than hearing people talk about the things they like and dislike about your designs!
September 3, 2019
Unprompted review
Top line software for UX research
Top line software for UX research. You can use their participants or bring your own and the cost is reasonable. It's cool how they show you interesting quotes from the sessions. It makes coming back to the project much easier. Also, great for collaboration with team members and clients.
September 3, 2019
Unprompted review
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