PlayNow.com Reviews 453

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, reporting frequent crashes, technical difficulties, and slow loading times that often logged them out. Customers also experienced significant issues with payments, particularly regarding withdrawals, which were often delayed or difficult to process, despite deposits being quick. The products, including slot machines and card games, were frequently described as having minimal payouts and a perceived lack of fairness. Reviewers also felt the prices were too high for the poor experience, and the app was criticized for being difficult to navigate and prone to similar technical problems as the website. However, some customers did report quick withdrawal times and occasional wins, with a few even having significant payouts without issues.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers describe it as the "worst... See more

Payment

Clients share negative opinions on payment, with many reporting difficulties withdrawing money and... See more

Product

Reviewers express strong dissatisfaction with the product, particularly the games. Many customers feel the... See more

Price

Reviewers highlight negative aspects of price, consistently expressing frustration and disappointment with... See more

Application

Consumers express significant dissatisfaction with the app, citing frequent glitches, constant logouts, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Everything is wrong with your organization BCLC is a thug organization, scamming patrons ,and now we have one more group of thugs which is part of BCLC, First Nations, Casinos do not meet the stan... See more

Rated 1 out of 5 stars

Your sight is not dependable and always crashes. Your chat feature sucks worse then the game experience. I can see why the government stops manitobins from playing other gaming websights because t... See more

Company replied

Rated 1 out of 5 stars

One star because there is nothing lower. I tried to join Playnow because of the LottoMax Dream Bigly, it got all my personal info which it will probably sell, yet I failed to become a member. The site... See more

Rated 1 out of 5 stars

Do not trust this live casino. Their swings are insanely improbable against you and dealers probably cheat, make a lot of suspicious moves, may be also cheating of other forms such as substituting... See more


Company details

Information provided by various external sources

Playnow.com is an online gambling website that is owned and operated by the British Columbia Lottery Corporation.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

453 reviews

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Replied to 30% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

use your brain

use your brain. do you really think most people bet big here? of course not. most are poor people who wanted to be rich fast. so what? so they bet small and win their 100 dollars jackpots and they come here sharing their 5 stars comments. no worry. people who bet big will get rugged instantly especially those one who play at the live casino. and poor people will win their 100 dollars and act like they are the luckiest people in the world until they lose everything. I have a friend who won 200 bucks and he is going to be talking about that day for the rest of his life. even if he lose 200k after that. you know what I am saying..

September 20, 2024
Unprompted review
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Reply from PlayNow.com

Hi ForTy, if there is something we can assist with, or anything we can clarify, please reach out via Live Chat on our site. Thank you.

Rated 1 out of 5 stars

Like if there was a -5 star rating

Like if there was a -5 star rating, it still isn't worth it,
Bingo is a joke, SAME WINNERS OVER AND OVER AND OVER...
and everyone is getting pissed off with it and BCLC says there is no bots, but we all know that there is bots playing
I'm sick of this, 300+ games straight of losing, while players win over and over and over..
Give your head a shake, BCLC...
This is a website, and software, there is always a bot created by the software..
So stay far away from playing bingo... Cause you will lose 99% of the time

September 21, 2024
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi James, thank you for reaching out. Bingo results are completely random; the only thing you can control is how much you bet, how often you play, and for how long. PlayNow does not have control over who wins and who loses on our site. If you have any questions about the Random Number Generator (RNG) computer program, we would be happy to assist. We would also encourage you to visit GameSense.com for more information on randomness, odds and probability, and more.

Rated 1 out of 5 stars

This casino is a bad joke...I want to…

This casino is a bad joke...I want to spend within bc to help the health system but it's an absolute scam...I can spend $200 and lucky to last an hour ...it pays out slow and very rarely...save your money and bet else where....

September 12, 2024
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Rat King, Please allow up to three business days for BCLC to process your withdrawal. Once this is completed, the transaction will typically require approximately one business day before it will appear in your bank account. The time required will vary depending on your financial institution.

Rated 5 out of 5 stars

playnow like

won't complain cause i never had any issues with them they pay fast enough when you win. I've been playing this site now for at least 3 years.mind you i never make huge bets i try to play reasonably.downside is if you lose your password and forget those 3 safety questions also then you will have an issue

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Playnow has not allowed me to withdraw…

Playnow has not allowed me to withdraw my won funds for over two weeks now - at this point it is $500. I have met their requirements to be able to cash out, but the website is not allowing it. Their customer service people have run me through the motions twice now and now I am here to spread the word that they owe me money and there is literally nothing I can do about it.

AVOID AT ALL COSTS.

September 10, 2024
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi John, In the future, please allow up to three business days for BCLC to process your withdrawal. Once this is completed, the transaction will typically require approximately one business day before it will appear in your bank account. The time required will vary depending on your financial institution.

Rated 1 out of 5 stars

Playnow.com is a scam

Playnow.com is a scam . I've played a bunch of there games and they are fixed that don't have to fallow the law it is a government site to take money from people unlawfully thay do not follow the gaming laws there is a lawsuit here . We the people should open a lawsuit on them

September 7, 2024
Unprompted review
Rated 1 out of 5 stars

The wins are crazy small

The wins are crazy small! I mean if you line up three red 7s fir instance you get 5c ! My God! Make a wine worth while!
Sure... I bet 50 or 60c... but if I line up the symbols fir a win... I don't expect to get 6c or 24c. Come on guys. Don't you make enough money? What's going on?

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

This site is only good to buy lottos

This site is only good to buy lottos, nothing else!!! Their slots is 100percent rigged or very low rtp, few hundred dollars down the drain, no feature at all. Please trust me do not play on this site , save yourself some time and money!! Btw their offline blackjack is 100percent rigged as well, try it if you don’t believe me

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

Say goodbye to your money!

Say goodbye to your money!
I withdraw some money to my registered bank account .Never arrived, it’s gone! Where? They don’t know.
But when you deposit, you can do it in a blink of an eye. It’s a con government website stay away from it. Find a legitimate one!

August 25, 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable. Games that get stuck.

Unreliable play. In my experience, there are constant network error messages and slot reels that conk out on you during bonus rounds. When you then try and follow up with online customer service agents as to why your winnings aren't reflected in your account balance or play history, they tell you the slot game is "stuck". Their words not mine.( I asked for the definition of what stuck meant and it was a whole list of things related to technology/server connectivity issues)

And that when the slot games get stuck you may or not get paid your winnings depending upon whether the vendor of that particular slot game, can restore your winnings. If the vendor deems it cannot recover your slot game winnings than the vendor can just return your original wager. The agent texted and forwarded me some clause in the player agreement, that among a long list of things. says if your slot game "gets stuck" during a bonus round, and you win something small or huge in a bonus round, that the vendor may or may not recover the game and just return your original wager. In my case, my bonus round concluded but my account balance was not updated.

Selling the sizzle to you with the option to check out of their obligation to due to a clause in their player agreement that says due to online games getting "stuck" they may or may not pay you your prize in the end. I was so unsettled and troubled by this. Who in their right mind would want to take a chance on NOT getting paid for a legitimate prize amount, because of a clause in the player agreement.

Go to a real casino where at least if your machine gets stuck during a bonus round they can restore it on the spot without delay at the press of a call button.The moment you hit a jackpot it registers in the Cash cage and surveillance as witnesses on a BCLC terminal. Go to a real casino if you're serious about winning a prize that you can KEEP free from clauses of a stuck game/technicality issue that allow them to just return your wager only should they deem it so after getting "stuck".

(Agent I spoke with Nafiz. 8/18 regarding unpaid bonus round winnings on 8/17. Online conversation. Was also labelled by the agent as being too sarcastic. Customer service 101 fail.

August 16, 2024
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Catherine, we apologize for the poor experience. We have sent your feedback to the appropriate team. If there is anything further you'd like to share or discuss, please give our customer service team a call at 1-877-706-6789 or start a live chat on PlayNow.com.

Rated 1 out of 5 stars

this casino is a total ripp off stay…

this casino is a total ripp off stay away ive been playing online casinos for years and this casino is a ndp government cash grab pathetic i play to have fun not loose money every time i try this garbage site disgusting odds

August 18, 2024
Unprompted review
Rated 1 out of 5 stars

These took away my 5000 dollars

These took away my 5000 dollars

August 14, 2024
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Gurdial, we take allegations like this very seriously and would like to learn more about your situation. Please give our customer service team a call at 1-877-706-6789 or start a live chat on PlayNow.com, one of our agents will be able to walk you through a solution. Thank you.

Rated 1 out of 5 stars

Website breach of privacy

I was locked out of my account, and when I phoned PlayNow it took me a day and a half to get through. The guy kept slipping up and using the plural; "We're telling people". I figured they'd been hacked and didn't want to say so.

I got an email from them saying there had been a breach, but blaming me; listing all the ways I could have gone wrong. I have a unique password that I don't use on any other website. I don't click on links through emails, etc. Apparently they got all my information, but only a partial account number for my bank. Playnow offered a free year's membership to monitor my credit, not admitting their site had been hacked.

July 28, 2024
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Mary-Ann, we hear your frustration and apologize for the poor customer service experience.

We would like to clarify unequivocally that PlayNow was not hacked. On July 24, 2024, PlayNow detected a suspiciously high volume of traffic on our site. After reviewing the data, we identified the traffic was the result of credential stuffing – where criminals attempt to access player accounts using email addresses and passwords previously exposed or stolen from other companies. Credential stuffing works on the premise that people often use the same user ID and password across multiple websites. We have found no evidence that its systems have been compromised, or that player login information was stolen from its systems. BCLC continues to investigate the matter and has notified the Office of the Information and Privacy Commissioner of B.C., the Office of the Privacy Commissioner of Canada, Gaming Policy and Enforcement Branch and the RCMP. As a precautionary measure, we have asked all players to update their account passwords. We understand this has been a frustrating situation, and we would like to help answer any questions you may have. Please send us a direct message, give our customer service team a call at 1-877-706-6789, or start a live chat on PlayNow.com.

Rated 1 out of 5 stars

I have starting playing other sites…

I have starting playing other sites much better at least winning on a more regular basis. Something wrong on this site. So many complaints and nothing being done obviously and no responses from PlayNow. Going to other sites where my dollar gets more entertainment value and they know how to take care of their customers.

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

B.C.L See your money vanish.

What a joke! The site is absolute garbage. The customer service is non existent. The ONLY time I actually saw some fair gaming was on the live casino part where they can’t keep kicking u off the site if you’re about to win a bonus. The encore rewards are an embarrassment. What a shame. Way better odds on jackpot city.

July 30, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely a garbage site

Absolutely a garbage site. Machines are rigged. You never win. Casino sites like this should be banned. There’s no way machines are this unlucky and from what I am reading I am not the only one. You never even get into a bonus. I have tried the site numerous times and it’s always the same thing. Brutal

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

Investigation needed

Thieves. Let me give you an example, Kronos, $2 bet,get the bonus, I win $3!! 10 spins later, another bonus I win, $1!!! They should be investigated

July 14, 2024
Unprompted review

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