PlayNow.com Reviews 453

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, reporting frequent crashes, technical difficulties, and slow loading times that often logged them out. Customers also experienced significant issues with payments, particularly regarding withdrawals, which were often delayed or difficult to process, despite deposits being quick. The products, including slot machines and card games, were frequently described as having minimal payouts and a perceived lack of fairness. Reviewers also felt the prices were too high for the poor experience, and the app was criticized for being difficult to navigate and prone to similar technical problems as the website. However, some customers did report quick withdrawal times and occasional wins, with a few even having significant payouts without issues.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers describe it as the "worst... See more

Payment

Clients share negative opinions on payment, with many reporting difficulties withdrawing money and... See more

Product

Reviewers express strong dissatisfaction with the product, particularly the games. Many customers feel the... See more

Price

Reviewers highlight negative aspects of price, consistently expressing frustration and disappointment with... See more

Application

Consumers express significant dissatisfaction with the app, citing frequent glitches, constant logouts, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Everything is wrong with your organization BCLC is a thug organization, scamming patrons ,and now we have one more group of thugs which is part of BCLC, First Nations, Casinos do not meet the stan... See more

Rated 1 out of 5 stars

Your sight is not dependable and always crashes. Your chat feature sucks worse then the game experience. I can see why the government stops manitobins from playing other gaming websights because t... See more

Company replied

Rated 1 out of 5 stars

One star because there is nothing lower. I tried to join Playnow because of the LottoMax Dream Bigly, it got all my personal info which it will probably sell, yet I failed to become a member. The site... See more

Rated 1 out of 5 stars

Do not trust this live casino. Their swings are insanely improbable against you and dealers probably cheat, make a lot of suspicious moves, may be also cheating of other forms such as substituting... See more


Company details

Information provided by various external sources

Playnow.com is an online gambling website that is owned and operated by the British Columbia Lottery Corporation.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

453 reviews

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Replied to 30% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

If I could give 1/16 of a star..

If I could give 1/16 of a star... I would. This site used to be awesome. When I joined back in 2020, the site and servers rarely glitches, you could play $20 ALL night long. And you were almost guaranteed a big win every so often. Now.. I can sink hundreds into playnow in only mere moments and either win a few measly dollars just as my funds are running out, barely enough for a few more spins then nothing. Or you win a little when you just begin and then diddly squat until the end game of the few measly dollars. The progressive games, just lead you on and never break. The jackpots are supposedly won, but in the 6 years I've been playing on playnow, idk of anyone in mb who's won one. I used to win all the time. Substantial amounts too. Meaning I'd play more. With substantial amounts. But it's been YEARS since I could say I've won anywhere NEAR even $1,000.00. If God forbid, I do start winning anything at all... the server gets stuck on stupid... or they 'cannot confirm that I'm still in MB.. or some other b.s. technical issues... and then won't let me log in sometimes for hours for no good or apparent reasons... I used to recieve free play money pretty regularly...and now it's far and few between.. not that it'd matter. Because if I ever won anything with it, as soon as I was near completion of the wagering requirements.... I'd immediately start losing.. this site has definitely gone downhill. Not sure if a different handling company took it over, or if it was covid and now losses are being recuperated out of our bank accounts... but I'm sick of lining Manitoba lotteries pockets... I will never recommend Playnow to ANYONE, EVER, AGAIN....

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

Servers sucks

Servers sucks, game kicks you out but still takes what you bet even though, it kicks you while it’s spinning! Absolutely stupid, I rather play on the other casino sites and wait 48 hours for my winnings.

December 22, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Claire, I apologize for the negative experience you have had. These issues are often caused by technical errors, geolocation checks, or temporary network problems. Common causes include your device, browser, operating system, or internet connection. A quick fix would be to clear your browser’s cache and cookies and restart it. Over time, stored data can become outdated or corrupted, leading to freezing, login errors, or incorrect balances. Clearing cache and cookies refreshes the site and often resolves these issues.

If you continue to experience technical issues or would like to discuss these details further, please contact our Customer Support at: 1-877-706-6789
Website: www.playnow.com 24 hour live chat

Rated 1 out of 5 stars

Total crap site

Total crap site. Get good cards and it glitches. Get destroyed by opponents with junk cards WAY more than the odds suggest. There is basically nothing good to say about this site.

December 21, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Hugh, thank you for reaching out to us, we apologize for the error you are experiencing. Unfortunately from here, we are not able to provide you the technical support you need. For the security and privacy of your account, please contact our Customer Support Team directly at 1-877-706-6789 or via live chat at PlayNow.com. Thank you

Rated 1 out of 5 stars

slow loading any slot game

slow loading any slot game, system quits crashed durimng game play. now today it even fails while loading a game, never seen such piss poor site for failures.

December 19, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Dave, thank you for sharing your feedback, we apologize for the error you are experiencing. Please contact our Customer Support Team directly at 1-877-706-6789 or via live chat at PlayNow.com, and they can look into your issues further.

Rated 1 out of 5 stars

PLEASE - READ REVIEW - DON'T GET SUCKED IN........

Take it from someone who got sucked in to using this site during the pandemic and has had their life destroyed by it - DON'T TOUCH IT - there is NOTHING fair or transparent about it. It's a corrupt government scam.....there is NO ACCOUNTABILITY as the Gaming Commission that supposedly monitors Playnow is ALSO bought and paid for by government (talk about a conflict of interest). This is a bad season for their scamming as there are "holiday promotions", and everybody is desperate trying to make extra cash. Trust me - THIS IS NOT THE WAY. Games are more fixed than ever and this entire enterprise is just designed to be a catalyst for addiction and to financially take advantage of Canadians. PLEASE - save yourself and don't touch this site.......2026 needs to be the year it's shut down for good......and, I mean for the good of all.....

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Glitches!

Glitches!! Getting kicked off the site when started to win. Not fun to lose every turn with minimal payout. Too greedy.

December 18, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hello, thank you for sharing your experience. These issues are often caused by technical errors, geolocation checks, or temporary network problems. Common causes include your device, browser, operating system, or internet connection. A quick fix would be to clear your browser’s cache and cookies and restart it. Over time, stored data can become outdated or corrupted, leading to freezing, login errors, or incorrect balances. Clearing cache and cookies refreshes the site and often resolves these issues.

If you continue to experience technical issues or would like to discuss these details further, please contact our Customer Support at: 1-877-706-6789
Website: www.playnow.com 24 hour live chat

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service I've been a customer for many years now definitely won and loss overtime .. this week I won and did a withdrawal. I wanted more information as it was a larger win which causes an internal review before they release it for deposit .. i was excited and advised I'd receive an email confirmation today .. then nothing .. 4 representatives and nothing .. what i found out is that it goes to "another department" some wouldn't tell me who that was or if I could contact them directly.. then i was told no one knows the actual hours of that department.. then i was told it can take up to 5 days! but wasn't told that by the first rep.. my complaint is that it doesn't matter if you call in , chat in you get some thing different every time and wait along time to get told inconsistent information also i have seen others complain about the games glitching and i too have absolutely without a doubt given how much i play that this only happens when i am betting high and winning it NEVER happens on low
bets i keep trying the same response it's my device my cookies etc etc and when i explain ive adjusted all of that tried wifi and data et etc it still happens again only on high bets .. play now your customer service is not improving its getting worse .. your don't compensate your players and i have elite status

December 15, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Thank you for your feedback. We apologize for the negative experience you have had with our customer service team, and we will pass on your comment.

Rated 3 out of 5 stars

I won

I won, and playnow says 5 to 8 days to deposit my money cause they're busy?. I'd like to keep using this service for lottery tickets, but how safe is it? Obviously the deposit is a digital transaction and takes Mili seconds. Playnow = PaidLater

December 7, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hello! Please allow up to three business days for BCLC to process your withdrawal. Once completed, the transaction will require approximately one business day before it will appear in your bank account. Time required will fluctuate depending on your financial institution. If you have not yet recieved your funds, please reach out to our customer servicer team via live chat on PlayNow.com or on phone at 1-877-706-6789. Thank you!

Rated 1 out of 5 stars

Kicks you out ALL THE TIME!!!

I put 100 in and it kicked me out 4 times in my first 30 spins. No help AT ALL from support. Have fun with losing money when you wanna have a sit down gamble with youre wife... NOT HAPPENING!

December 7, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Upholding the integrity of our games is of utmost importance, and we'd like to learn more about your experience. For the security and privacy of your account, please contact our Customer Support Team directly at 1-877-706-6789 and a member of our team will be able to assist with this matter. Thank you.

Rated 1 out of 5 stars

DO NOT TRY to play this PlayNow Online…

DO NOT TRY to play this PlayNow Online Casino! It’s a scam! It will crashed when you start winning!!! And even you do 200 spins it’s hard to get bonus games.
Based on other reviews, it’s true that if you got a bonus games and win some, it will crashed!!! Zero Star!!!

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Playnow scams there players by manipulating bets while your already playing and glitching screen off and on while your on winning streak

Zero PlayNow is a complete scam site they change the betting while your already playing the game what I mean by this is when you play baccarat with bonus the min bet is 5 dollars and bet say tie or banker player but then it says the bets are change while your playing so you have to bet either player or banker min 25$ bet to be able to bet the side bonus it’s complete fraud .they glitch the screen make it go completely black when your winning then it starts taking all your winnings back within a shu don’t play this site l…

October 30, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Upholding the integrity of our games is of utmost importance, and we'd like to learn more about your experience. For the security and privacy of your account, please contact our Customer Support Team directly at 1-877-706-6789 and a member of our team will be able to assist with this matter. Thank you.

Rated 1 out of 5 stars

What an absolute joke

What an absolute joke. I guess It's no surprise it's a government-run operation. If you waste $2 on this site you're a moron, which is me. So flawed. A 5yr old could design a less buggy site

November 29, 2025
Unprompted review
Rated 1 out of 5 stars
PlayNow.com logo

Reply from PlayNow.com

Hi Randy, Any site outages or game glitches, other than scheduled maintenance, is not a calculated or planned play - these issues are often caused by technical errors, geolocation checks, or temporary network problems. Common causes include your device, browser, operating system, or internet connection. A quick fix would be to clear your browser’s cache and cookies and restart it. Over time, stored data can become outdated or corrupted, leading to freezing, login errors, or incorrect balances. Clearing cache and cookies refreshes the site and often resolves these issues.

If you continue to experience technical issues or would like to discuss these details further, please contact our Customer Support at: 1-877-706-6789
Website: www.playnow.com 24 hour live chat

Rated 1 out of 5 stars

Crashes when your on a winning streak…

Crashes when your on a winning streak constantly and then you have to delete cookies in browser in order to log back in and then winning streak just ends. Been like this for month. It's too consistent to not be a coincidence. Save your money and play on a different site.

November 23, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Thank you for sharing your experience. We'd like to clarify that these issues are often caused by technical errors, geolocation checks, or temporary network problems. Common causes include your device, browser, operating system, or internet connection. A quick fix would be to clear your browser’s cache and cookies and restart it. Over time, stored data can become outdated or corrupted, leading to freezing, login errors, or incorrect balances. Clearing cache and cookies refreshes the site and often resolves these issues.

If you continue to experience technical issues or would like to discuss these details further, please contact our Customer Support at: 1-877-706-6789
Website: www.playnow.com 24 hour live chat

Rated 1 out of 5 stars

Apparently Playnow could care less…

Apparently Playnow could care less about providing users with any kind of enjoyable experience.

The site ABSOLUTELY SUCKS. Either the servers are outdated, inadequate or the staff maintaining them are beyond incompetent. It has nothing to do with users’s devices or Internet connections.

Chat is more useless than the site and calling customer support is a complete waste of time and an exercise and frustration. Called because could not buy lottery tickets – again/still – site not working properly. Was told wait time would be 5 to 10 minutes and hung up after 45 minutes.

Every other site on the planet can manage to keep their sites up and running. When reviews are almost 90% negative, most organizations would pay attention. Not Playnow - they just want to rip people off and spend as little as possible on providing a decent entertainment experience. After all, isn’t that the claim – that the money you spend is the cost of the entertainment the game provides? If so, again, this organization is charging people for using a site that is anything but entertaining.

Since I really don’t see any point in spending money to be frustrated rather than entertained, I am permanently giving this hard miss, suggest everyone else do the same thing. I can buy lottery tickets elsewhere.

November 21, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Sue, we appreciate you taking the time to share your experience. These issues are often caused by technical errors, geolocation checks, or temporary network problems. Common causes include your device, browser, operating system, or internet connection. A quick fix would be to clear your browser’s cache and cookies and restart it. Over time, stored data can become outdated or corrupted, leading to freezing, login errors, or incorrect balances. Clearing cache and cookies refreshes the site and often resolves these issues.

We hear your frustrations regarding wait times, but if you would like to reach out and discuss this further, please contact our Customer Support at: 1-877-706-6789
Website: www.playnow.com 24 hour live chat

Rated 3 out of 5 stars

Playnow has lots of glitches on…

Playnow has lots of glitches on game's. But overall fun.cant understand why they log ya out says can't be varafie in a certain province. When I haven't move from my spot in 2 hour's. But.they do have one of the fastest withdraw system iv seen usually the next day winnings are deposited. That's a big deal!

November 21, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Craig, thank you for sharing your experience. These issues are often caused by technical errors, geolocation checks, or temporary network problems. Common causes include your device, browser, operating system, or internet connection. A quick fix would be to clear your browser’s cache and cookies and restart it. Over time, stored data can become outdated or corrupted, leading to freezing, login errors, or incorrect balances. Clearing cache and cookies refreshes the site and often resolves these issues.

If you continue to experience technical issues or would like to discuss these details further, please contact our Customer Support at: 1-877-706-6789
Website: www.playnow.com 24 hour live chat

Rated 1 out of 5 stars

DON'T TOUCH THIS SITE

This site is nothing more than a government-run scam where people "trust" it's legitimacy and fall into contrived webs of addiction. You believe it's trustworthy.....you wager thinking the games and pay-outs are fair.....trust me, that couldn't be further than the truth. We're manipulated to believe the site is "fair", "transparent", "legitimate"....but, that's all a tactic to make us wager too much and lose continuously......Your location is monitored.....Your sessions are monitored.......every single "win" is just to keep you addicted, hence why you can't get a pay-out of $1500+ at a time.....if you happen to "win", Playnow wants you to keep that money rolling......right back to them. Crashes are planned.....play a game for a bit and then try to buy a lotto.....you'll have to log in again. They are creating and then micro-managing mass addiction across this country. In an age where we're calling out the corruption in the US and Canadian governments, we should be doing the same with this site. It's time for a class action, public audit, and a permanent shut down of this Canadian atrocity.

November 19, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

At BCLC, serving the best interests of our players and communities is behind everything we do, which means we strive to provide entertainment that is both safe and fun. We offer various tools that encourage healthy play by helping players manage their time and budget their money. We also have many different types of support that are readily available for players who might want further assistance in keeping gambling fun, such as GameSense Advisors, resources for families, online support and our voluntary self-exclusion program.

Any site outages or game glitches, other than scheduled maintenance, is not a calculated or planned play - these issues are often caused by technical errors, geolocation checks, or temporary network problems. Common causes include your device, browser, operating system, or internet connection. A quick fix would be to clear your browser’s cache and cookies and restart it. Over time, stored data can become outdated or corrupted, leading to freezing, login errors, or incorrect balances. Clearing cache and cookies refreshes the site and often resolves these issues.

If you continue to experience technical issues or would like to discuss these details further, please contact our Customer Support at: 1-877-706-6789
Website: www.playnow.com 24 hour live chat

Rated 1 out of 5 stars

Total trash website

Total trash website
Logs you off mid game but not before you hit your losing streak then when you go to log back in, it won’t let you

November 17, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi T, thank you for reaching out to us, we apologize for the error you are experiencing. Unfortunately from the social side, we are not able to provide you the technical support you need. For the security and privacy of your account, please contact our Customer Support Team directly at 1-877-706-6789 or via live chat at PlayNow.com. Thank you.

Rated 1 out of 5 stars

You will not win using a promo code

I received a promotion code for $100. This has been provided in the past. NOTE: you will not win any large payouts using the promos. I won just over $20 and Playnow took it back

ALSO… PLAYNOW DOES NOT GIVE WINS ON MONDAYS, TUESDAYS AND RARELY ON WEDNESDAY.

If you hope to win, it will happen between late Friday night to very early Sunday morning. Cash outs are not done until Mondays at the earliest. Cashout cannot be processed over the weekend. You will begin to lose money after the big win which may cause you to reverse your payout request. Playnow takes the money back. This way they can say they paid out.

November 18, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Lisa, we hear your frustration, but we want to clarify that, with regards to your claims about specific days winning or wins not being paid out with specific promotions, this is untrue. All games are based on random outcomes. Each time you place a bet, the result is completely independent of the previous ones.

Please allow up to three business days for BCLC to process your withdrawal. Once this is completed, the transaction will typically require approximately one business day before it will appear in your bank account. The time required will vary depending on your financial institution.

For the security and privacy of your account, please contact our Customer Support Team directly at 1-877-706-6789 or via live chat at PlayNow.com to discuss account specific details of past promotions and winnings. Our team would be more than happy to assist.

Rated 4 out of 5 stars

I had a pretty good time these past few…

I had a pretty good time these past few times playing. Haven’t won but I appreciate a casino that will at least let you play a little, maybe even some bonus action, I only plunk in $5-$20 so I’m not a big player with tons of cash, so it’s nice to be able to spin a few 20 cent spins for a bit. My game did crash in the middle of a spin, and it automatically started re loading and when I came back I was just starting bonus round. So they are honest! Cause I didn’t get to see the result of the spin but it must have been a bonus winner! I think people have to be aware about casino ratings. Many casinos have bots and stuff leaving fake reviews to make em look better. I trust playnow because they are the only BC casino that is confirmed safe. These other sites like jackpot city if you win big they don’t necessarily have to pay you. They will look for any error in your profile and find any way not to pay you out large amounts that’s why most of the negative comments revolve around not getting paid. The fact Playnow casino has 1. Something stars is far more believable than a lot of these other casinos with 4. Something stars. Ain’t no way that many people are flooding them with positive reviews, you know? Just some thought for food

November 17, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Charlee, thank you for your feedback! If we can ever be of assistance in the future, please feel free to contact our customer support team at 1-877-706-6789.

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