PlayNow.com Reviews 453

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, reporting frequent crashes, technical difficulties, and slow loading times that often logged them out. Customers also experienced significant issues with payments, particularly regarding withdrawals, which were often delayed or difficult to process, despite deposits being quick. The products, including slot machines and card games, were frequently described as having minimal payouts and a perceived lack of fairness. Reviewers also felt the prices were too high for the poor experience, and the app was criticized for being difficult to navigate and prone to similar technical problems as the website. However, some customers did report quick withdrawal times and occasional wins, with a few even having significant payouts without issues.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers describe it as the "worst... See more

Payment

Clients share negative opinions on payment, with many reporting difficulties withdrawing money and... See more

Product

Reviewers express strong dissatisfaction with the product, particularly the games. Many customers feel the... See more

Price

Reviewers highlight negative aspects of price, consistently expressing frustration and disappointment with... See more

Application

Consumers express significant dissatisfaction with the app, citing frequent glitches, constant logouts, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Everything is wrong with your organization BCLC is a thug organization, scamming patrons ,and now we have one more group of thugs which is part of BCLC, First Nations, Casinos do not meet the stan... See more

Rated 1 out of 5 stars

Your sight is not dependable and always crashes. Your chat feature sucks worse then the game experience. I can see why the government stops manitobins from playing other gaming websights because t... See more

Company replied

Rated 1 out of 5 stars

One star because there is nothing lower. I tried to join Playnow because of the LottoMax Dream Bigly, it got all my personal info which it will probably sell, yet I failed to become a member. The site... See more

Rated 1 out of 5 stars

Do not trust this live casino. Their swings are insanely improbable against you and dealers probably cheat, make a lot of suspicious moves, may be also cheating of other forms such as substituting... See more


Company details

Information provided by various external sources

Playnow.com is an online gambling website that is owned and operated by the British Columbia Lottery Corporation.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

453 reviews

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Replied to 30% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

I've been disappointed with the site…

I've been disappointed with the site lately , At first I had luck and even hit some jackpots with some substantial wins but as of late it feels as though it's just collecting back whatever winnings it given me , I have friends in the same area who play on this site and they're winning consistently while I'm losing now consistently, I play alot like thousands a year , way more than they do and it feels like the site is intentionally collecting from me to pay them, this goes along with the constant glitches , disconnecting from games , etc. Used to be my go to site but thinking it's time to take my money elsewhere

February 21, 2025
Unprompted review
Rated 1 out of 5 stars

For a " legitimate government-run…

For a " legitimate government-run Casino it sure has a lot of glitches I'm in Manitoba it knows I'm in Manitoba yet it makes me click location okay to prove that I'm in BC when I'm in BC I can access it cuz I can only access it from my home Province what's that I practically live in both places but I can only play in Manitoba and I can't set up BC account just when I get into the game and before it pays out it glitches it says I'm in the wrong district and I can't play in this province and it boots me out I have to log back in it refreshes the game I have to start from the beginning all the pots are empty

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

They are quick to lock your account I had $80 in my account and an early $50 bet on the Philadelphia eagles worth about $700 and they locked me out because PayPal had locked my PayPal account due to a missunderstanding and now will not unlock it even though PayPal has unlocked my PayPal account and I cannot get through to any one nor get my money back

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

Live Blackjack is 100% rigged for the…

Live Blackjack is 100% rigged for the dealer. There is NO WAY to have any actual win against the house. Just go ahead and flush your money down the toilet. Last big win i had was 2 months ago, every week since then I've watched every player at the table loose hand after hand.

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible casino!!

Horrible casino!!! NEVER pays out in a horrible bet to win ratio in comparison to other casinos. The ONLY good thing about this casino is when you do get enough to withdraw they do it quickly, but trying to ro put enough of a win to withdraw is like searching for a unicorn with a four leaf clover in a box of gold at the end of a rainbow. Never play here unless you just want to give money away.

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible site!!

Terrible site!!! Glitches, kicks you out just when you build up. So frustrating as you get back in and start over. I don't even bother with promotions. 20.00 free play...wager requirements 600.00!!! Pffff..never ever seen such high requirements and you will never reach that. Blow your money on a night out( not at Nanaimo casino) somewhere nice instead. Thus site needs to be investigated for sure.

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

A bad casino that needs to be regulate by the gnt/bet. One you last 3-6x as long before ruin. But here it sucks everything quickly. I have played other casinos and its much better. The gambling regula

A bad casino, games that don't play correctly. Like very long amounts of time without spins, One would play and lose more then one should. If this was to be fun, it should have a resonable amount of return to the player say around 92-96% rtp. But its more like 80%-88% rtp which is very bad for a casino. It should be enjoyable not one where you are playing with such a high house edge. At 96% rtp vs 80% rtp, if you bet $10 you lose 4 cent/bet vs 20 cent/bet. One you last 3-6x as long before ruin. But here it sucks everything quickly. I have played other casinos and its much better. The gambling regulation board needs to change this. Stay away from this its a total scam.

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give less than one star I…

If I could give less than one star I would. What the hell is wrong with you? Your site barely functions to buy lotto or anything else. As a BC government site you should all be fired. Most days you can barely log in let alone anything else. Support local charities by gaming online with you? I'd rather write a cheque as this is the most non functional web site I have ever visited in my life. Shame on you for being so inept.

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

Worst online casino I’ve played

The site is slow and unresponsive. You will be kicked out of games during every session. I have had games freeze multiple times just when a bonus is awarded. Customer service unable to unlock games when this happens. Support is ineffectual and unable to help. They will blame the player and take zero responsibility for their poor quality software. Too bad, I would prefer to gamble at an online casino based out of Western Canada. I’ll take my business elsewhere.

February 2, 2025
Unprompted review
Rated 1 out of 5 stars

Worst gambling site I have ever been…

Worst gambling site I have ever been on. Glitches every ten draws, reload constantly, doesn't believe I am in Canada or wherever so kicks me off and I have to log back in which takes 20-40 min, then finally your logged back in and you play for 10 min and here we go again.........just forget about it and gamble somewhere else.........terrible place to spend you money move on.

February 2, 2025
Unprompted review
Rated 1 out of 5 stars

I’m having the same issue very…

I’m having the same issue very unreliable game play lots of glitches not a place to spent your money jackpot casino seems to be very good iv watched three people win huge on jackpot city like over a130,000,00 won from guys I work with so jump ship people

February 2, 2025
Unprompted review
Rated 1 out of 5 stars

This site has to be the worst gambling…

This site has to be the worst gambling site ever. Not only does it have numerous technical issues but it’s also heavily rigged and designed to scam people. They took out under bets on NBA games and changed the odds of the over bets so that it’s much harder to win. I’ve never seen anything like this and honestly I can’t believe that they can legally do that. Seems like a good way to get sued. Make up your own betting rules. There is no other betting site that would allow anything like that. Also, slot games are clearly designed to rarely give you bonus games and free spins. I’ve been using the site for over a year now and have never won on a slot game. This site and the people who run it should be very ashamed of themselves. It’s so obvious they are rigging it. How can you just change the betting lines for sports games. Vegas would never let that happen. When I contacted them about it they never gave me an answer to why they did that. Such a shady site. What a joke. Playnow is disgusting. Save your money.

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

complete rip off

complete rip off. bet low on slots and tons of bonuses etc. bet up a bit and bonuses go away. gov controlled rip offs. go find another site playnow is commie shit

February 1, 2025
Unprompted review
Rated 2 out of 5 stars

Precious Panda Hold & Win

I was playing Precious Panda Hold & Win yesterday on a 25 cent bet and kept winning to the point where I had almost $200. I got 4 bonus rounds and won a little more each time. I kept playing 25 - 50 cent spins (a few 75 cent and a few $1 too) and did NOT get a bonus from that point on. I’d get 2 but not 3 bonus icons. Also there is a “Hold & Win” feature that you can get playing the regular game by getting the yin yang symbols and not one time the whole time I played, did I get that particular bonus. Almost a few times but nope.

Granted, I got perturbed due to the endless dead spins and small returns and tried a couple of other games with basically the same result without putting as much money into them as I did Precious Panda.

Today I tried again, same game, with another $25 and lo and behold, no bonus yet again! Close, but none.

Like others have said, this site is a scam. There is no way that a land-based casino would let you spin so many times on the same machine and not get any bonuses whatsoever.

In addition, all of these sites are a scam due to their “voiding of payouts in the event of a malfunction” clause. Avoid them at all costs for that reason alone.

January 30, 2025
Unprompted review
Rated 1 out of 5 stars

Finally won a huge haul (over 10k)and…

Finally won a huge haul (over 10k)and they now say for two days that the game is still open and no one can close it. So I cannot have my money until this is solved. Now live chat ignores. No answer when I call and no one else to complain to try and get answers. This is the worst site I have ever played. However you can still go open any casino game and play if you wanted to. You just can’t withdraw it or see it in your balance. Play elsewhere. They will absolutely steal from you if they can

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

Biggest scam site out there

Biggest scam site out there! Worst RTP of any site. They have ads don't play on sites owned by offshore companies play with us! It's all a lie. There is odds and it's all chance but this site your better off setting money on fire !

January 23, 2025
Unprompted review
Rated 1 out of 5 stars

Terribly run site with old software

Terribly run site with old software, was playing Blackjack and winning then started receiving errors and booted out of game. Also happened on first game I played and I never even finished the hand and it took my money. Third Blackjack game I played the house won 80% of hands.

January 21, 2025
Unprompted review

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