I am having the same issue. Trying to withdrawal. I etransfer my deposits but there isnt an etransfer link for withdrawal. Even though I have made etrasfer withdrawals in the past. My emails are going... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
KEEP WELL AWAY from playojo !!! Returned back last night after a long break playing mainly eye of Horus, fishing frenzy @ £2 spins however RTP was absolutely shocking, bonuses are very rare and pay... See more
Company replied
Difficult to get withdrawal. Sends an email questioning your withdrawal and then never replies. I spoke to someone called Lampros who proceeded to provide no information and treated me very rudely... See more
Company replied
I enjoy playing slots but PlayOjo is the worst for winning features. Over £1000 lost on Big Bamboo over time and never had the feature. If you say anything you are threatened with restrictions and the... See more
Company replied
Company details
About PlayOJO
Written by the company
PlayOJO is an award-winning online casino and bingo site, which is dedicated to ensuring our players ‘feel the fun’ and enjoy online gaming in a fun, fair and safe environment. Established in 2017, we initially launched in the UK before expanding into Sweden, Canada and Spain and are now active in 10 markets globally.
Since its launch, PlayOJO has become one of the fastest-growing online casinos. It has been recognised across the industry with awards, including ‘EGR’s rising star’, ‘Best New Bingo Site’ and ‘Best Slots Site’ at the WhichBingo Awards, as well as two honours at the 2021 Social Media Awards.
PlayOJO is home to more than 3,000 games, including our unique Equaliser Bingo room where everyone has an equal chance of winning. Players can also enjoy the world’s leading online slots, table games, game shows and live casino games.
Contact info
United Kingdom
- support@playojo.com
- playojo.com
2.2
Poor
15K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PlayOJO
Hey Elliott!
OJO is super happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future Elliott give us a shout out via Chat or DM on Facebook and X.
Great games
May 12, 2026
Unprompted review
Reply from PlayOJO
Hey Greg!
Really happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
We do enjoy rewarding our players on a regular basis from Kickers to Reel Spin Offs for Prizes.
If you need anything in the future Greg give us a shout out via Chat, Facebook or X.
Just started playing recently and been…
Just started playing recently and been good so far. Withdraws are usually within 24hrs or so. Has a decent amount of promos for free spins.
May 12, 2026
Unprompted review
Reply from PlayOJO
Hey Marc!
Really appreciate you taking time to leave feedback.
We're happy to hear you have received winnings and massive congrats, we hope you had something nice planned!
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future Marc give us a shout out via Chat or DM on Facebook and X.
It has now been 10 days since I deposit…
It has now been 10 days since I deposit €150 into PlayOjo. I have submitted valid ID which they claim doesn’t match their records as I did not include my MIDDLE name. I cannot access live chat as I can not access the app without verification. I received an email saying my account had successfully been verified yet I still cannot access it. Over email I contacted their live support and the most recent time 5 days ago they said they would get it fixed and come back to me. I asked for an update 3 days ago and still nothing. All I have asked for is my money back. It is an absolute disgrace and I very much doubt that I will even see my money. Steer clear of theses frauds.
May 2, 2026
Unprompted review
Reply from PlayOJO
Hi Luke!
Really appreciate feedback and sorry to hear you didn't receive your welcome package/issue playing.
When you first register an account and before being able to play you are asked to accept our terms and conditions. In point 1 we let you know about our verification process and what will be requested to ensure you are playing in a regulated and safe environment. On your first deposit account details are checked against a national database and if there are any areas that can't be verified we kindly ask you to upload your valid Proof of ID with a selfie. Once this is completed you will be required to press the start verification button again so that the details can pass via the national database once more to complete the process. We appreciate all your efforts and pleased to see that since we added your middle name to your account this has been completed.
You are able to enjoy our platform of entertainment and see you have been trying out a variety of games.
Sadly your welcome package spins had expired and we have now re-added these to your rewards, please pop to claim and enjoy Luke.
To fully verify your account we kindly ask you to upload a clear copy of your Bank statement showing the deposit made on your account. We only request this when the bank card used to deposit doesn't show a name hence no proof of ownership. The previous upload was rejected due to it not being readable and we thanks for your co-operation.
As you are now able to contact us via live chat please give us a shout, here for you 24/7 Luke.
SCAM
Shocking company, I never wanted to use this casino as I was aware of the poor reviews and it clearly looked dodgy. But I got some free spins and won £27.88, whilst not a huge amount it was enough for me to try get this money back which requires depositing £10 to allow you to withdraw the full sum.
After depositing £10 I went to withdraw the full amount (£37.88). Nothing more was said to me, no documents were said to be required for this and I waited 36 hours. My withdrawal was then rejected and my account only had the £10 I deposited left in it.
Clearly there was some sort of expiration on my winnings which I was never made aware of and they held off any status on the withdrawal until the winnings expired. So now not only are my winnings gone but I am £10 down as I can’t withdraw what I had to deposit.
I have to emailed their support team and had no response. The whole thing looks like a well promoted scam, NEVER use this casino.
Update: They have informed me that free spins winnings have been cancelled in line with their “policy”. So basically if you ever win off a free offer expect them to cancel it as they please.
May 9, 2026
Unprompted review
Reply from PlayOJO
Hi Lucas!
Thanks for leaving a review and sorry to hear about the issue you experienced.
Appreciate you providing your account info so that we could reply with all the info to explain the issues.
We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too.
On checking your account we can see that you have placed a withdrawal request for your deposit, which should only be made with the intention of using as we are not a banking facility.
Of course you are always welcome to play in demo made without making a deposit.
However as you mentioned free spins were claimed and played with winnings being added to your real money balance. With the winnings and your original deposit this is the amount you have requested to withdraw.
Please check the Terms & Conditions you agreed to when registering your account about fair play, in our Rewards and Game Play policy point 1.3.
At present your deposit is still showing on your account balance and you are welcome to place a withdrawal for this amount Lucas.
If you would like further assistance please give us a shout on Chat via your help page.
Do not go near at all
Do not go near at all. Yesterday at 10:30am signed up deposit £10 get 80 free spins keep all winnings no wagering requirements. I then withdrew £17, it is now the next morning at 8:30am no funds received. I have been told the same thing over customer service. This morning I was asked why I wanted the money, why I needed the money (shouldn’t have to say to withdraw money) they then restricted my account. And told me “we will refund your deposit not your winnings” and by the way still haven’t got. So don’t go anywhere near
May 10, 2026
Unprompted review
Reply from PlayOJO
Hi OJOer,
Thanks for leaving a review.
We’re sorry to hear about the issue you’re having as we are advocates of responsible gambling and make it our priority to help protect all of our OJOers.
If there are comments made that concern us then our Safer Gambling team will add precautionary measures until specific questions have been answered. We appreciate your co-operation with the above and understand it can be frustrating.
We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too.
We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too.
From your comments we presume that you placed a withdrawal request for your deposit after receiving our Welcome Package.
Of course you are always welcome to play in 'try mode' without making a deposit.
However, as you mentioned the free spins were claimed and played meaning winnings were added to your real money balance. With the winnings and your original deposit we can assume you requested to withdraw all the funds.
Please check the Terms & Conditions you agreed to when registering your account about fair play, in our Rewards and Game Play policy point 1.3.
You mentioned that our Crew has returned your initial deposit and you will receive an email confirming when this is on the way.
If you would like further info please give us a shout on Chat, here for you 24/7.
I put in the account number transit number branch number and BIC/swift code and still get denied
Poor customer service.won’t call back.can’t get paid winnings.credit cards no good can’t get withdraw money transfer don’t work can’t put in account number e mails keep disappearing been doing this for 2 weeks now always getting denied I started April 27 2026
April 19, 2026
Unprompted review
Reply from PlayOJO
Hi James,
Thanks for taking to time to leave feedback and truly sorry to hear about the issue receiving your winnings.
On checking we see that our Crew and Payments team have been trying their very best to get your funds to you since 24/4/2026.
You initially asked for the winnings to be sent to your bank card that used to deposit however this was rejected so we kindly asked you to either process the request via Interac or by entering your bank details for Wire transfer.
On entering your Banking info our Payments attempted to process the withdrawal again with your Bank refusing the transaction and we advised that this was due to the banking info not being completely correct.
Our Crew has tried on many occasions to ask you to double check the Banking info you entered and correct any info that is incorrect or to place a with via Interac.
On checking we see that our Crew has been replying to either your Chat or email contact and until either your Banking info is corrected or you request a withdrawal via Interac we are very limited to what more we can do from our end.
James we totally understand this must be frustrating and we truly do want you to be able to enjoy your winnings and hope that this matter is resolved soon.
Over £200 deposited in several deposits…
Over £200 deposited in several deposits and nothing in return! Never went more than around £2 above what I deposited! Scam site
May 9, 2026
Unprompted review
Reply from PlayOJO
Hi there!
Appreciate you leaving feedback.
OJO's saddened to hear you feel this way and that the recent outcome of the games wasn't to the level of your expectations.
We use certified Random Number Generator software and our games are fully checked and audited by an independent company on a regular basis. This is a requirement of our casino license and also ensures the integrity of the games at all times.
To give you peace of mind we would be happy to check any game play and you are welcome to get in touch.
Feel free to contact us via Chat, Facebook or X always happy to help.
I say the total waste of time I am…
I say the total waste of time I am physically located in Ontario and have installed every single mandatory program they demand for location tracking yet it still fails to verify my position It's an endless loop of technical failures On top of the Geo fencing being broken the site is programmed like a piece of junk It hits me with the same cookie prompts every single time I land on the page even though I've already rejected them you can't even get to the dashboard without fighting the interface Don't bother with this site unless you enjoy installing useless software and being blocked from playing anyway...i've tried on multiple devices
May 8, 2026
Unprompted review
Reply from PlayOJO
Hi Anthony!
Thanks for leaving a review and truly sorry that none of the fixing we have supplied worked for you.
Can you please provide us with a short screen recording so that our Tech team can investigate so we can get this sorted so you can enjoy our entertainment.
Please send the recording to us via email support@playojo.com and hope to hear from you soon Anthony.
Stay well away on 2 mths I deposited…
Stay well away on 2 mths I deposited 1200 and withdrew 300 complete money grabbers DONT PLAY 😉
May 7, 2026
Unprompted review
Reply from PlayOJO
Hi OJOer,
Thanks for your review.
We’re really sorry to hear that your recent win didn’t meet your expectations.
At the home of feel-good fun, we go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
There are many added benefits with us at PlayOJO one very unique advantage is no wagering. We give money back every time you play online casino and bingo games, it’s paid straight into your OJOplus balance and it’s yours to do whatever you want with it and it all happens in real time.
Every day OJO provides our players with Kickers, from deposit offers to extend game play to registration promos. In rewards you can find Reel Spin Offs, daily, to win either physical prizes or spins the list is endless.
We do hope that you factor in all the above when playing on our games.
Welcome to reach out anytime on Chat or email, support@playojo.com.
The wins are so few and far in-between…
The wins are so few and far in-between once you win once the algorithm takes over and you lose everything... algorithms should be illegal on these games and make it truly on luck. But this is by far one of the worst for it
April 9, 2026
Unprompted review
Reply from PlayOJO
Hiya Sean,
Thanks for your review.
We’re really sorry to hear that your recent win didn’t meet your expectations.
At the home of feel-good fun, we go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
We get how frustrating it can be Sean when you don't get the result you were hoping for and wish you better luck in the future.
Welcome to reach out anytime on Chat or email, support@playojo.com
I joined play Ojo last weekend I…
I joined play Ojo last weekend I deposited money and then they wouldn’t let me go any further until I did the verification process I’ve literally put all my information in 50 times and every single time the screen goes black and it wipes me out
No surport button to press as it won’t let me in
May 7, 2026
Unprompted review
Reply from PlayOJO
Hi Niamh!
Really appreciate feedback and sorry to hear you didn't receive your welcome package/issue playing.
When you first register an account and before being able to play you are asked to accept our terms and conditions. In point 1 we let you know about our verification process and what will be requested to ensure you are playing in a regulated and safe environment. On your first deposit account details are checked against a national database and if there are any areas that can't be verified we kindly ask you to upload your valid Proof of ID with a selfie. Once this is completed you will be required to press the start verification button again so that the details can pass via the national database once more to complete the process. We appreciate all your efforts and this can take few minutes from start to finish.
However, if on registration you don't add your full name including your middle name then the national database will come up as a mismatch and prevent you from playing. We are sorry for any inconvenience and kindly ask you to contact us either by email support@playojo.com or PM via Facebook or X so we can fix this for you Niamh.
Really bad site terrible ive gotten…
Really bad site terrible ive gotten better payouts on other sites this 1 just seems to take take take and never pay out out of all the sites of tried this the worst .
May 5, 2026
Unprompted review
Reply from PlayOJO
Hiya Kevin,
Thanks for your review.
We’re really sorry to hear that your recent win didn’t meet your expectations.
At the home of feel-good fun, we go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
We get how frustrating it can be when you don't get the result you were hoping for and wish you better luck in the future.
There are many added benefits with us at PlayOJO one very unique advantage is no wagering. We give money back every time you play online casino and bingo games, it’s paid straight into your OJOplus balance and it’s yours to do whatever you want with it and it all happens in real time.
Every day OJO provides our players with Kickers, from deposit offers to extend game play to registration promos. In rewards you can find Reel Spin Offs, daily, to win either physical prizes or spins the list is endless.
We do hope that you factor in all the above when playing on our games.
Welcome to reach out anytime Kevin on Chat or email, support@playojo.com
Best for gamble
May 5, 2026
Unprompted review
Reply from PlayOJO
Hey Serkan!
OJO is super happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future Serkan give us a shout out via Chat or DM on Facebook and X.
I like this casino the best as there…
I like this casino the best as there can be a lot of rewards and I like it free to play.
May 5, 2026
Unprompted review
Reply from PlayOJO
Hiya Kroscen!
Thanks for taking time to leave a review.
Truly happy to hear that you are enjoying our platform of entertainment, really appreciate your review.
As a Host for worldwide game providers will be happy to bring you a new variety of games on a regular basis.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future Kroscen give us a shout out via Chat or DM on Facebook and X.
Like the kickers
Like the kickers, needs a higher win rate and more free daily spins or free tournaments. Other apps have better daily rewards but it’s not bad.
May 4, 2026
Unprompted review
Reply from PlayOJO
Hey Lincoln!
Thanks for leaving feedback and we value your comments.
We will certainly pass these on to our development team to improve our entertainment platform.
There are many added benefits with us at PlayOJO one very unique advantage is no wagering. We give money back every time you play online casino and bingo games, it’s paid straight into your OJOplus balance and it’s yours to do whatever you want with it and it all happens in real time.
Every day OJO provides our players with Kickers, from deposit offers to extend game play to registration promos. In rewards you can find Reel Spin Offs, daily, to win either physical prizes or spins the list is endless.
We do hope that you factor in all the above when playing on our games as we aim to provide you with the best variety from around the globe.
If you would like more info on any of the above please give us a shout on Chat, happy to help.
I enjoy playing slots but PlayOjo is…
I enjoy playing slots but PlayOjo is the worst for winning features. Over £1000 lost on Big Bamboo over time and never had the feature. If you say anything you are threatened with restrictions and the usual the games are fair yada yada but who is gonna play 20000000 tomes to actually trust their theory that they pay out over time. If you gamble a lot i truly beleive they limit your wins so you can lose more. Thousands lost over time on Cash collect games rarely paying features and its not down to luck no matter what they say. Despite playing for years and losing a fortune i never get offered rewards…. Take take take and never play fair…daylight robbers hiding behind fakeness
May 4, 2026
Unprompted review
Reply from PlayOJO
Hi Lainey888!
Thanks for your review.
We’re really sorry to hear that your recent win didn’t meet your expectations.
At the home of feel-good fun, we go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
We get how frustrating it can be when you don't get the result you were hoping for and that you are getting to enjoy your last lot of winnings that we sent you on 3rd May.
There are many added benefits with us at PlayOJO one very unique advantage is no wagering. We give money back every time you play online casino and bingo games, it’s paid straight into your OJOplus balance and it’s yours to do whatever you want with it and it all happens in real time.
Every day OJO provides our players with Kickers, from deposit offers to extend game play to registration promos. In rewards you can find Reel Spin Offs, daily, to win either physical prizes or spins the list is endless.
We do hope that you factor in all the above when playing on our games.
Welcome to reach out anytime on Chat or email, support@playojo.com.
Absaloutly shocking site
Absaloutly shocking site. 60 quid on 20p spins nothing, no bonus no money back just dead spins on multiple different games!
May 4, 2026
Unprompted review
Reply from PlayOJO
Hi Tracey,
Thanks for your review.
We’re really sorry to hear that your recent win didn’t meet your expectations.
At the home of feel-good fun, we go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
We get how frustrating it can be when you don't get the result you were hoping for and wish you better luck in the future Tracey.
Welcome to reach out anytime on Chat or email, support@playojo.com
Crooks
Crooks.
Opened an account this weekend and subsequently won a few quid with the 50 free sign up spins. When i tried to withdraw my money the transaction went into "pending" status for over 24hrs, only for me to then receive an email to say there was a problem and to contact customer support. I was then told the withdrawal had been declined due to unfair play. Not only that but then they also revoked my £9.65 winnings from the spins.
So a casino style company that doesn't let you win any money.
Robbing scumbags.
Avoid.
May 3, 2026
Unprompted review
Reply from PlayOJO
Hi OJOer!
Appreciate you taking time to leave a review and sorry to hear you feel this way.
We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too.
From your comments we presume that you placed a withdrawal request for your deposit after receiving our Welcome Package.
Of course you are always welcome to play in 'try mode' without making a deposit.
However, as you mentioned the free spins were claimed and played meaning winnings were added to your real money balance. With the winnings and your original deposit we can assume you requested to withdraw all the funds.
Please check the Terms & Conditions you agreed to when registering your account about fair play, in our Rewards and Game Play policy point 1.3.
You are welcome to place a withdrawal request for your initial deposit if our Crew has not already done so.
If you would like further info please give us a shout on Chat, here for you 24/7.
Could be improve by having a free daily…
Could be improve by having a free daily promotion like all the other sites/apps
May 4, 2026
Unprompted review
Reply from PlayOJO
Hi OJOer!
Thanks for leaving a review and happy to take onboard your suggestions.
There are many added benefits with us at PlayOJO one very unique advantage is no wagering. We give money back every time you play online casino and bingo games, it’s paid straight into your OJOplus balance and it’s yours to do whatever you want with it and it all happens in real time.
Every day OJO provides our players with Kickers, from deposit offers to extend game play to registration promos. In rewards you can find Reel Spin Offs, daily, to win either physical prizes or spins the list is endless.
If you would like more info about the above please give us a shout on Chat, happy to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.