PlayPaw Reviews 

210
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I bought a large backpack near the start of the year to take my puppy out when he wasn't able to walk far enough. This was fine but didn't have much support for him. Then one day the bag strap (the on... See more

Rated 5 out of 5 stars

Finally after buying multiple XXL harnesses from different companies, PlayPaw has got one that actually is the size thats specified online! Quick delivery and the name tags came a couple days later. T... See more

Rated 5 out of 5 stars

Excellent service. We ordered a papoose for our old dog and it was too big. Absolutely no issues with exchange for smaller size. Communication with company superb. As for the papoose- our toy Yorkie... See more

Rated 5 out of 5 stars

I ordered the Orthopedic Anti-vomiting Cat Bowl station & two additional bowls. The product is competitively price & extremely well made. There was a slight delay in delivery & the company kept me inf... See more

Company details

  1. Pet Supply Store
  2. Pet Store

About PlayPaw

Written by the company

PlayPaw are a fun and playful brand showcasing some of the most exciting dog & cat toys and accessories.



Our pets are truly important to us, and we know how special they are to you!
So prepare for some informative and exciting emails as you embark on a pun-filled and funny journey with us from packaging all the way to your door!

🏭 Standard Processing Times: 1-3 Days
🚚 Standard Shipping Times: 4-7 Days

For any complaints or issues we strongly recommend to reach out to our support email as we are more than accommodating to resolve any queries you may have.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

210 reviews

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4.3

All reviews

(210)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Very impressed thank you

I liked the way there was regular contact telling me what stage my order was at.
Very pleased with the speed the order was delivered.
Product was great thanks.
Would definitely go back to this site.

May 8, 2022
Unprompted review
Rated 1 out of 5 stars

PlayPaw is a 0 star

0 out of 5 stars!!

Bought a kittie hoodie, and it arrived way longer than expected time.

Then, when it arrived, the hoodie was smaller than usual. It is clearly an Asian size, and I wish they mentioned this on the website, but no, nothing. The quality is also very poor, as it's not soft, and just doesn't look like it is worth what I paid.

I asked for a returned, and even after a week after returning the item I still have not received any update (e.g. acknowledgement that the refund is being processed). Very disappointed with customer service and just how the site lies to you with so many things.

May 3, 2022
PlayPaw logo

Reply from PlayPaw

Hello Akiko,

I am sorry to hear your experience has been a negative one.

I apologise for the delay in the refund however, our team had simply been waiting for a response to the email confirming a copy of the return slip for the item. Once we received it this refund was processed promptly for you.

Upon viewing the tracking information the Hoodie was delivered within 9 days, which was within the 4-10 days specified on the website. I do apologise if you expected it sooner, we are continually looking at ways to improve our logistics.

Our website is completely transparent with our information and it hurts to hear you feel otherwise. We would certainly appreciate if you could let us know what you believe is dishonest or less transparent so we can make sure no one else feels this way.

Our customer team have worked tremendously hard to improve your experience with us, including returning and refunding your hoodie, sending you a free gift, and even offering you a full refund on your order.

I also feel our team and I were also extremely friendly and accommodating throughout.

I am thoroughly dissappointed to see that given the service we have provided, and that I feel we have gone above and beyond, that your review still remains this way.

If there is still yet anything we can do to assist or improve your experience with us, please let me know and I will see what I can do.

Rated 5 out of 5 stars

Perfect puppy car safety leash

Great product ,Fab colour bright green! excellent fast delivery of my puppies car safety leash . I have confidence in this strong secure seat belt leash knowing my little 'pup' is safe when travelling in the car. I would definitely recommend this PlayPaw product.

May 1, 2022
Unprompted review
Rated 5 out of 5 stars

The whole shopping experience was a…

The whole shopping experience was a sheer joy.
Excellent product range and the online shop is so easy to use.
Competitive prices and customer service second to none.
Regular email updates on delivery was reassuring.
Cannot recommend PlayPaw enough 🐾🐾

May 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Informed where item was every step of the way from order to delivery. Super service

April 30, 2022
Unprompted review
Rated 5 out of 5 stars

Cats have their own agenda!…

The bowl was lovely but my cat decides to take the food from the bowl and eat it off the floor!!! Cats!! I’m sure she’ll get used to it.
Loved the emails from the company - really made me smile

April 26, 2022
Unprompted review
Rated 5 out of 5 stars

Grear Adjustable Car Safety Belt

Bought one of the Playpaw Adjustable Car Safety Belts and we are very happy with it. Secures the dog whilst travelling in the car or van, but is elasticated so she can move around to at least get comfortable. Somehow keeps her calmer too. Highly recommend this product and company. Fast delivery also

April 24, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service despite my order…

Excellent service despite my order being delayed due to covid, customer care was continually in contact with me, they actually contacted me first with apologies for the delay, very pleasant surprise. I also received a free gift within days after my order finally arrived. Very pleased with my product too. Would definitely
recommend this company 10 out 10.

April 22, 2022
Unprompted review
Rated 5 out of 5 stars

Anti vomit pet bowl

I had never ordered from PlayPaw before but I had heard a lot of good things about the anti vomit pet bowl, so ordered through Play Paw. I was impressed by the communication received from them about the status of my order and the delivery schedule.
The anti vomit pet bowl is very nice, it looks sturdy and my cat was a bit dubious at first but after a good sniff around it, is happy to eat and drink out of it. Since moving her onto this bowl, she has had no episodes of vomiting, and she seems more settled. Thank you
Play Paw

April 22, 2022
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Took about a week to arrive but tracking stays accurate. Better alternative to fastening harness to seat belt. Very happy.

April 18, 2022
Unprompted review

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