PlayYourCourt Reviews 934

Coach Khamp is very patient. He provide good advice and training sessions

Great instructor! Well knowledged in the sport and great coaching techniques. Enthusiastic and patient.

From the reviews on this website (and several others), it is clear that this company has an integrity problem. Assertions by the company are made regarding products, services and return policies (without documentation), which are later changed. Here’s my example.

During the first week of October-2024, I had an extended conversation with the owner of Play Your Court (PYC) regarding the purchase of a $10,000 celebrity tennis package which was scheduled for March 8, 2025. As part of the conversation, I questioned the owner about a refund policy if I needed to cancel. The answer I received was that they would refund the money if sufficient time was given before the event took place. When I asked about the “sufficient time” I was told that about 2-3 months was sufficient.

On 11/15/2024, I contacted the owner by email, informing him that I might need to cancel due to a schedule change. At no time did the owner respond stating that a refund would only be provided if the tickets could not be resold. On 1/7/2025. I sent an email to the owner requesting cancellation of my reservation. Only at that time did the owner respond stating that he could not provide a refund unless he could resell the tickets. This is the first time this policy was stated.

Multiple communications were exchanged subsequent to this request. The owner also stated that he spent over $10,000 in advertising to try and resell these tickets. He failed realize that if I had never purchased the tickets in the first place, he would still have spent money on advertising to sell them…he just used my money to pay for the advertising then used that as an excuse to refuse the refund.

Needless to say, I have not received any refund from this company. Beware if you are thinking about using this company’s products or services. Get everything in writing before handing them any money.

UPDATE on 3/24/2025:
Here’s what the reply from Play Your Court stated incorrectly or failed to address at all:

1) There is no transparency. The policy was not “clearly communicated” due to differing opinions as to what was said. Clear communication for a financial transaction is providing the refund policy in writing, which this company doesn’t do…not in emails, not in advertising, and not on their website.

2) The cancel request was more than 2 months from the event date (email documentation proves this). Also, the company was notified 4 months prior to the event date of a potential cancellation and NEVER mentioned the refund policy.

3) The company failed to mention that I wasn’t interested in any of their other products and told them so. This was not a fair resolution by any means, as the company would like you to believe.

4) The claim about providing “exceptional customer service” is joke. If you take the time to read the complaints on other websites, particularly the Better Business Bureau, you will quickly see just how bad their customer service is. Not my complaint, but the complaints of others.

5) The company did not exhaust every effort to accommodate me. Every effort would have been a refund. In point of fact, the company has completed failed to provide any response or defense to the assertion that if I had never purchased the tickets, they would have spent their own advertising dollars to try and sell them. The problem is, they want you to believe this was a financial burden for them when the truth is they used my money to fund the advertising, instead of refunding me and using their own. They win…I lose.

My purpose in sharing this information is simple: Ask yourself if you want to do business with this company?

Fabulous experience taking lessons with Abdeslam. On the social interaction side of things, he's energetic, enthusiastic, and supportive, and on the tennis side, he knows the game, and how to get you to improve. I learned so much from him, just in the first lesson. And he can tell you great stories about Morocco, if you only ask!

My N. was wonderful!! She's a perfect teacher for kids who are just getting introduced to the sport like my daughter.

Richard is a great instructor! We started the lesson by rallying for a bit so he could see where I was at, and then we focused on dialing in my basic forehand. My form and consistency improved immensely after just the first lesson. Looking forward to more!

Since i have some skils in tennis for a while , the coach Abdullah is doing super with notes on my play .

Arif knows his game. In the first 45 min he had honed in on our biggest weaknesses and hitting the ball consistently and controlled

After 25 years of not playing, Manuel was able to put together a great hit session with focus on fundamentals. Managed to keep it super fun as well as a great workout. Looking forward to next lesson!

Was a great lesson. Marvin is super nice and professional, and even connected me to few other players in my area.

HI PLEASE HELP I WAS LOOKING FOR A COACH ABLE TO PROVIDE LESSONS IN MY AREA, I PRECISELY INDICATED THAT I WILL BE PROPOSING THE COURT. However this site recommended me a coach who is 10 miles away and NOT WILLING TO TRAVEL to my court. I NEED A REFUND ASAP OR HELP WITH FINDING ANOTHER COACH. The coach's site said he's based in Boston but he's not.

Excellent. Great workout. Great instruction. Great enthusiasm. You can tell Giles loves tennis and sharing his knowledge of the game.

Great lesson, he is really specific with technique and helped me improve even in the first lesson.

"Dan is knowledgeable, experienced, and clearly in-demand! A great choice for a coach."

Unfortunately didn’t work out as I was unable to find an instructor that would meet me where I live, but customer service was great and refund was issued promptly.

Working on basic techniques and hopefully changing some bad habits! Went very well. The boys appreciated his instruction"

Fun, encouraging and so excited to meet again next week. Sophia is a pro and great teacher. I’m looking forward to working with her and already happy I made this purchase 🎾

"Harris is excellent. Easy, friendly and practical advice. Look forward to more sessions!"

Fares was fabulous! He was quick to observe where I needed help with my form. He offered tips one or two at a time, the most important first, without overwhelming me all at once. He was encouraging and positive throughout, while still pushing me to work hard. I am definitely booking my next lesson ASAP!