Pleasant Plumbers Reviews 32

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

After finding them on Google, it took less than 40 minutes from my initial call to the engineer turning up. Very professional, smart uniform and the name badges on the lanyards are a small but nice to... See more

Rated 5 out of 5 stars

Really good service. You pay for quality and I have never seen such enthusiasm and positivity from an engineer as Alex, who came to install our new boiler yesterday. Much needed to increase efficiency... See more

Rated 5 out of 5 stars

Outstanding commitment to quality of work and customer satisfaction. They manage the plumbing/gas works for my portfolio of Airbnb properties across all of London. They are always willing to work... See more

Rated 4 out of 5 stars

Pleasant Plumbers provided efficient and friendly service. The technician arrived on time, quickly diagnosed the issue, and completed the repair neatly. Pricing was fair, and they left the area clean.... See more

Company details

  1. Plumber

Written by the company

Where Trust Flows Like Water


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

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Rated 5 out of 5 stars

Amazing how good their customer service is…

Amazing how good their customer service is. They really try to go above and beyond from the initial call to the engineer arriving and fixing my boiler, top class.

February 23, 2024
Unprompted review
Pleasant Plumbers logo

Reply from Pleasant Plumbers

Hi Ellis, thank you so much. We are always here if you need us in the future!

Rated 5 out of 5 stars

Amazing!

Amazing turnaround, finally got the heating back up and running after being messed around by British Gas!

March 14, 2024
Unprompted review
Pleasant Plumbers logo

Reply from Pleasant Plumbers

Hi Joel, thank you so much and remember that for emergencies we will always be there within 24 hours.. at the very, very latest.

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish. No nonsense when it came to pricing, no hidden fees, no surprises. Exceptional price for the quality of service after getting an error code on my combi boiler, they diagnosed the issue immediately and even had the part required on hand to save us any extra costs. Would highly recommend

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and honest

Professional and honest. Took them only an hour to fix a leak in the bathroom, could’ve easily dragged it into the 2nd hour but very honest company.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Better and cheaper than British Gas

Needed the whole Hive heating system installed to move over to the whole smart home thing. They sent us a quote which was much cheaper than British Gas and had us booked within a week. Engineer had us all set up within a few hours and provided an excellent service. High level of professionalism and couldn’t have asked for a better service!

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and professional

Prompt and professional. The engineer worked to fix the problem as fast as he could, unlike others who will take their time knowing they are charging by the hour!

December 17, 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t get any solutions on google…

Couldn’t get any solutions on google for an error code on my boiler so I gave these guys a call. They came within 30 minutes on a Saturday evening, the engineer even had the part in his van already, he fixed it within one hour. Amazing service

December 9, 2023
Unprompted review
Rated 5 out of 5 stars

5 star!

So helpful! The engineer video called me to check if there was anything they could do remotely to stop a leak in my en-suite. We managed to slow it down and then they came over to fix it as we needed a part. Based on the video call he said he knew what was needed and the engineer picked it up on the way to us and didn’t even bill us for the time because he was already going to the merchant! Honest and transparent… they are the only plumbing company that I can confidently say that about!

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Needed an emergency plumber and had one out to me within 1 hour. So grateful for this, would recommend and will definitely use again should I have anymore issues

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent all round service

Price was very fair considering it was late at night. Much more personable than any other plumbing company, I could see exactly who the engineer was before he arrived as it showed me his company profile and it was a pleasure to have him in my house. Fixed a leak within the hour. Couldn’t recommend them highly enough.

November 25, 2023
Unprompted review

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