Pleasure & Passion Reviews 11

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Sex Toy Store

Written by the company

At Pleasure & Passion, we believe that sexual wellness is an essential aspect of overall health and happiness. Our mission is to create a safe, inclusive, and empowering space where individuals and couples can explore, learn, and enhance their sexual well-being with confidence and dignity. Founded on the principles of education, empowerment, and respect, Pleasure & Passion is committed to providing comprehensive resources, innovative products, and personalized guidance to support individuals on their journey towards sexual fulfilment and vitality.


Contact info

3.0

Average

TrustScore 3 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can’t recommend these guys enough…

I can’t recommend these guys enough honestly their products and services are great I know the owners personally and they have only just started this company hence the previous mixed reviews I can assure you they are a great company and will make sure you are more than happy with the service they provide as for the products I have got two very interesting additions that look fabulous … make sure you use your common sense by charging your new toys and if you aren’t “satisfied” maybe it’s not the product ! Maybe it’s a matter of are you doing it right or even maybe is it the right person ? On a more serious note though really you won’t be disappointed enjoy 😍

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing products !

Amazing products !! just exactly what i have been looking for - excellent quality and fast delivery, great quality, worth every penny, certainly recommend,
I will be using again.

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered next day delivery and arrived 5…

Ordered next day delivery and arrived 5 days later with 2 items correct and 1 item wrong they won’t answer emails and can’t get through on the phone number from website !! Chat was like they were mocking me and asked me to send item that was incorrect back before they resent my item that I ordered but didn’t even give me any info to send back or any postage to send back absolutely avoid at all cost not worth the aggravation using these lot if I could give 0 out of 5 I would have

May 3, 2025
Unprompted review
Rated 1 out of 5 stars

Wrong item

Wrong item has been delivered. Can not get through to contact number, neither do they answer email!!

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

Poor experience ordered item wrong item…

Poor experience ordered item wrong item sent Tried contacting this company through chat and email no response at all no other way of getting in touch with this company it’s shocking . Avoid at all cost this company should be looked at as they are taking peoples money and not giving the service they are advertising

March 17, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID, AVOID, AVOID AT ALL COSTS

I order two items via Klarna. The money went out of the account and I requested next day delivery. It has been over 24hrs and it states ‘ready for shipping’. I have emailed numerous times and have got no response and even used the chat section on the website. I think I have been scammed. I have been charged £5.99 for next day delivery and the items have not been delivered. I have not received a confirmation email in order to track down my item via Royal Mail. This site is absolutely shocking!! Use love honey or any other reputable site. Avoid this website.

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

Horrific company

Item arrived and well packaged, I did not like it so wanted to return it. I contacted them to say the returns process to go to the "royal mail portal" didn't work because they, as a company were not on the portal. No response either via the webchat, email or phone number with is forever engaged. So I took it to the post office and returned myself, at a fraction of the cost of the Royal mail portal option anyway. I have tracked the item and they have the item back, no email to confirm this and despite repeated attempts to find out where my refund is I still have no contact from them. What a horrific company to deal with do not use this company

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

Fake site goods didn't show up

October 25, 2024
Unprompted review
Pleasure & Passion logo

Reply from Pleasure & Passion

Hi Hannah, I hope you are well - Rest assured its not a fake site, we fulfil hundreds of orders every week. If you let me have your surname or Order number, I will be able to check the tracking number from Royal Mail.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look