Pleasure and Toys 

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Company details

  1. Sex Toy Store

Information provided by various external sources

‪Sex‬ Toys & Shop - Adult Toys from Pleasure & Toys, the UK’s Premier Adult Sex Store. Buy Clothing, Toys, ‪Vibrators‬, ‪‎Dildos‬, ‪Bondage‬ and More.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammers!

I placed an order for £100 last week, no email with order confirmation. Managed to locate a telephone number through my credit card company, called them and had an impolite conversation saying jhe was out of office and all orders where dispatched within 48 hours. Pretended to take my details, obviously didn't. Avoid at all costs, scammers!

March 3, 2025
Unprompted review
Pleasure and Toys logo

Reply from Pleasure and Toys

Thank you for your review, which is not a true reflection of the actual conversation you had with our company as a matter of fact you were told that you would receive details of your order and your order had been shipped with due respect. We suggest that you do take this incorrect and inflammatory untruthful review down

Rated 1 out of 5 stars

I should have read the reviews.

I should have read the reviews before ordering. I placed an order, got no email confirmation, could find no phone number or email address, and the contact page on the website doesn't work. Considering that they say that they ship within 48 hours, it's been one and a half weeks and still no product. I know Royal Mail is often slow, but it's not that slow. No tracking, nothing. Can't even contact them to ask!

My advice, try somewhere else, don't waste your time and money.

And if the site owner reads this, might I recommend that you send email confirmation and update your customers.

February 17, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t use its a scam

Still haven’t received my order. Nowhere you get any response or answer back. This is just a scam and someone that tries to take and steal your money.

Everyone can read previous reviews and I am not the only one.

Coming to the fact my order was this year and not over 120 days ago. That shows not even any effort was made to check. Not answer since this one anywhere. No item received. Money was taken. No order confirmation send. No tracking number for postage given.

And after this review suddenly there is a threatening answer.

Yes please report and use legal action to get this sorted as it’s not nice for any customer who likes to buy something and gets his money taken through this scam.

February 15, 2025
Unprompted review
Pleasure and Toys logo

Reply from Pleasure and Toys

All orders are sent out by Royal Mail having checked your order it was dispatched the day it was received and now we are in febursy and you leave a review of this nature

Some three months later no phone call etc we ask you to contact Royal Mail who have a time limit for claims of 120 days as when your orders parcel was sent it’s there issue of non delivery takes place and we’ll be happy to assist them

On closing this review is unjustified and certainly not a true reflection of the matter and ask you to remove it within 24 hours as it’s slanderous and unlawful if it’s not removed we will seek trust pilots input and take this matter legally further thank you

Thank you for your further reply we now place this in the hands of our legal department you will be getting matters from them good dayv

Rated 1 out of 5 stars

Rude staff

Rude staff
Ordered and paid for nextday delivery and they put 2 to 3 days when asked about it all I got was rude response

I have screenshots of the chat if anyone would like to see them

DO NOT TRUST THIS PLACE

Watch the reply to this from them they will make up a load of lies

August 24, 2024
Unprompted review
Pleasure and Toys logo

Reply from Pleasure and Toys

Please can you provide your details as we have never spoken to anyone on the last 6 months on the phone or chat

Rated 2 out of 5 stars

Avoid

Ordering via the website ended after payment, with no order confirmation page or email.

I contacted the email address given on the website but received no response.

After a week or so, just as I was about to start a chargeback with Visa, one of the two items I ordered turned up, at the wrong address. Since the second item was only a few quid and I couldn't be bothered to chase it, I cut my losses there.

January 25, 2018
Unprompted review
Rated 1 out of 5 stars

Ordered a product

Ordered a product. Didn't receive a confirmation email. No goods received. The phone number on the site doesn't receive calls and they failed to respond to multiple emails. PayPal paid the money back but not a good experience.

April 13, 2017
Unprompted review

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