Plenti Reviews 2,288

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the efficiency and ease of the overall service, often describing the process as streamlined and quick. Reviewers are particularly impressed with the fast response times, with many noting same-day approvals and settlements. However, some customers also noted issues with customer service, mentioning difficulties in speaking directly with loan decision-makers or receiving explanations for declined applications. A few other people also felt that the technology and policies were clunky and inflexible.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and ease of use. Many... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the staff for being helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and speed of the... See more

Response time

People report positive experiences with response times. Many customers praise the quick approval process,... See more

Customer service

Customers had ambiguous experiences with customer service. Some reviewers praised the excellent and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shana, Ali, Joshua Medina & Moey have been great to work with. Always responsive, super eager and helpful to get deals across the line or workshop. Quick to educate and assist us with policy etc... See more

Rated 5 out of 5 stars

As a broker who writes loans across a dozen different lenders, I spread my business wide to get the best deals for clients. Plenti's just one in the mix—solid rates and quick approvals, nothing ground... See more

Rated 5 out of 5 stars

Plenti's portal and system is so easy to use and the products they offer are great also. the turnaround times are are amazing often being able to get same day approval and settlements. I am lucky e... See more

Rated 5 out of 5 stars

One of my recent brokers Joesph based in SA recently completed his first Plenti consumer deal. With the support Bridie his BDM he was able to have the deal submitted, approved and drawn down in the sa... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Institution
  3. Investment Company

Written by the company

When it comes to your big ideas, there's never been a better time than now to make it happen. That's where we come in. Plenti is building a faster, fairer approach to lending — one that helps you get where you want to be sooner.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 70% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Not good !

Been with them for a couple of years never missed a payment on time every time asked for a top up loan to repair some storm damage they knocked me back . Manage to get it elsewhere but piss poor in my opinion

August 8, 2025
Unprompted review
Plenti logo

Reply from Plenti

Hi Steve,

Thanks for taking the time to share your feedback. We’re really sorry to hear about what you’ve been through with the storm damage, and we understand how frustrating it must have been not to receive the outcome you were hoping for, especially as someone who has always made payments on time.

While we can’t discuss personal application details here, our assessment process looks at a range of factors, not just payment history, and sometimes this means we’re unable to approve a top-up even for valued customers. We know that’s disappointing, and we genuinely regret the inconvenience it caused.

We’re glad to hear you were able to get the support you needed elsewhere, and if you’d like us to review anything or talk through your options moving forward, our team is always here to help.

Thanks again for your feedback.

Kind regards,
Bea
Customer Support Team Lead

Rated 5 out of 5 stars

Smooth, efficient and professional process.

We have been a customer of plenti for a few years now, on a couple of occasions. The process is very streamlined, easy and quick.
This time we had to have a little help over the phone due to a mistake we made. The CSO was very professional, friendly and efficient. Our problem was sorted within minutes and our loan approved the next day.
Communication is excellent, with emails and texts every step of the way.
We couldn't recommend Plenti highly enough to anybody that needs a loan quickly and easily.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth, Fast, and Hassle-Free!

I had a great experience with Plenti. They processed my application quickly and kept me well-informed every step of the way. Their communication was clear, their service efficient, and the whole process was completely stress-free. I’d happily recommend them to anyone looking for reliable finance.

November 3, 2025
Rated 5 out of 5 stars

I have used plenti for several loans…

I have used plenti for several loans over the years, going back as far as 2017. They have been the most transparent, easy to deal with, with some of the best rates available. I wouldn’t lend with anyone else.

October 24, 2025
Unprompted review
Rated 3 out of 5 stars

Adding up to a day to release funds…

Adding up to a day to release funds when everything is electronic isn't helpful. It has also caught out many brokers that are used to it being same day. Account checks are not the most confidence inspiring but the ability to provide bank statements is a great compromise. Don't Chang that. And get back to committing to same day funds release.

October 17, 2025
Unprompted review
Plenti logo

Reply from Plenti

Hi there,

Thank you for sharing your feedback. We understand that any delay in fund release can be frustrating, especially when processes are electronic. We appreciate your acknowledgment of the ability to provide bank statements as a helpful option, it's good to know this works well for you.

We’re committed to providing timely fund releases while maintaining accuracy and compliance, and your input helps us continue improving the experience for everyone.

Thanks again for taking the time to leave your review.

Kind regards,
Bea
Customer Support Team Lead

Rated 5 out of 5 stars

Bridie IS AMAZING

Bridie IS AMAZING. Full of knowledge, always answers the phone, and if she doesn’t know the answer, she will find out. Plenti is incredibly easy to use, and has one of the best products on the market. We sent 9 deals to them last month, and another 5 this month so far because of Bridie and Tahlia’s support. Very very happy with everything Plenti!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Easy process

Easy process, fast approvals. Bridie Stouppos is very knowledgeable and helpful with all enquiries. Will do business with again

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

I was under pressure to have finance…

I was under pressure to have finance for a caravan settled so that the client could pick up the van for a planned holiday. The assistance I received from both Tayla and Mason to make this happen was nothing short of first class, as has been the case whenever dealing with these guys.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Working with the best!

Working with the team and Plenti is always a pleasure. We have managed to settle multiple deals with no declines by having the support from
Bridie. What an asset to Plenti to have. A BDM who cares like she does!

October 16, 2025
Unprompted review

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