We had the case that money was debited from our card for goods that we had not ordered. Jozef supported us well and responded immediately to our enquiry and worked to solve the problem. We were refund... See more
Company replied
Location
Switch locationKarl-Marx-Allee 3, 10178 Berlin, Berlin, DE
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See what reviewers are saying
Im very happy with pleo. It's makes your travel expenses a lot easier. To improve i would suggest, that wenn the admin makes a note in your ticket. That you can answer directly to the admin. Now it is... See more
Company replied
The people working at PLEO, physical human beeing taking care. I had contact with Anna Reichenbach and she was very savier and experienced and could help immediatly.
Company replied
James could help me.
Company replied
Company details
- Software Company
- Accounting Software Company
- Business to Business Service
- Financial Institution
- Payment Service
- Software Vendor
Written by the company
Smarte Firmenkarten für Ihr Unternehmen. Pleo vereinfacht Unternehmensausgaben, Spesen- und Reisekostenabrechnungen, Rückerstattungen und vieles mehr.
Contact info
Karl-Marx-Allee 3, 10178, Berlin, Berlin, Germany
3.9
Great
50 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great people at service desk! ;-)
Great help, patience and persistance in persuing the issue in the sense of me as client! Thank you!
April 9, 2026
Unprompted review
Rapid problem resolution
We had a problem with unauthorized debits from our Pleo account. Jozef from Pleo provided prompt support in resolving the issue, allowing us to do so very quickly.
March 24, 2026
Unprompted review
Pleo is a very good card App.
Pleo is a very good card App, you can manage all the expenses and in case you have problems with frauds or potential frauds they help you immediately. Josef supported me in checking about a fraud and I received a new credit card in few days, using in the meantime a virtual one available in the App.
March 11, 2026
Unprompted review
Great Customer Service as usual
I had a great experience with our account manager, Judith Mählmeyer, yesterday. We encountered an issue with a low Pleo balance, and she supported us by providing multiple options to urgently recharge it so our employees wouldn’t be blocked from booking their business trips.
Thank you so much, Judith!
December 5, 2025
Unprompted review
Fast and efficient
My account was locked due to too many incorrect login attempts. The Pleo manager responded very quickly to my request for help and reactivated my account immediately. I am extremely satisfied!
September 29, 2025
Unprompted review
Had an issue with unauthorised payment
Had an issue with unauthorised payment. Prompt reply, easy to understand - Jozef was awesome!
July 29, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great guide for refund process
Jozef Brodala was a great compagnion in solving this unpleasant matter throughout the complete process.
February 14, 2025
Unprompted review
Reply from Pleo - Deutschland
We're happy to hear that the matter was solved with great support. We appreciate your positive feedback and thank you for sharing your experience.
Pleo is the best Debit/Credit Card Provider out there
Pleo is very practical, still keeps in high considerate security and non-authorized transactions, which in my experience happend two times, and in both occasions were resolved quick and rightfully. That all by being a free Account user, not even premium. I am happy they help me in my Business development.
March 20, 2025
Unprompted review
Reply from Pleo - Deutschland
We appreciate your kind words and are thrilled to hear that Pleo has been a valuable tool for your business development. We strive to provide a secure and reliable platform, and we're glad that our team was able to quickly resolve the unauthorized transactions you experienced. We value your feedback and are committed to continuously improving our services.
Fast help & quick solutions
The Pleo Team offered instand help and fast solutions whenever there is an issue. My last contact was with Senior Fraud & Chargebacks Specialist Jozef he helped me with a problem regarding incorrectly debited money to get it back quickly, he greatly relieved me by taking over all the necessary steps and I only had to pass on the necessary information to him. I was in contact now with multiple Pleo Team members and they were all super friendly!
March 6, 2025
Unprompted review
Reply from Pleo - Deutschland
We are thrilled to hear about your positive experience with our team. It's wonderful to know that you felt supported and that Jozef was able to quickly resolve your issue. We strive to provide our customers with the best possible service and are happy to hear that our team members were friendly and helpful. We appreciate your feedback and will continue to work hard to ensure that all our customers have a positive experience.
Reply from Pleo - Deutschland
We're glad to hear you had a positive experience with James. We appreciate your feedback and will share it with him.
Super quick
Super quick, super clear and has been fully resolved. thank you!
February 10, 2025
Unprompted review
Reply from Pleo - Deutschland
We're thrilled to hear that your issue was resolved quickly and clearly. We appreciate your kind words and are glad we could help.
Jozef was very pleasant and quick in…
Jozef was very pleasant and quick in responding and helped me find a solution for my problem!
February 8, 2025
Unprompted review
Reply from Pleo - Deutschland
We're so glad to hear that you had a positive experience. We appreciate your kind words about Jozef. We strive to provide excellent customer service and are happy to hear that Jozef was able to assist you.
Exceptional Team and Service!
The team at Pleo is professional, super friendly, and always ready to help. Every interaction I’ve had has been positive, and they truly care about their customers, no matter how small or specific the questions are.
October 23, 2024
Unprompted review
Reply from Pleo - Deutschland
Hello Sarah,
Thank you so much for your kind words. We're delighted to hear that your experiences with our team at Pleo have been positive and that you've felt supported throughout your interactions. Our priority is to provide professional and friendly service, and it’s great to know we’re achieving that. If you have any more questions or need further assistance, we're always here for you.
Warm regards,
Team Pleo
really quick support and help
October 15, 2024
Unprompted review
Reply from Pleo - Deutschland
Hello Kathi,
Thank you so much for sharing your experience with our support team. We're delighted to hear that we could assist you promptly. Your satisfaction is our top priority. If you need anything else, we're just a message away.
Best regards,
Team Pleo
Nice tool and good costumer support!
October 2, 2024
Unprompted review
Reply from Pleo - Deutschland
Hello Philipp,
We're really happy to hear that you find Pleo to be a nice tool and that you're satisfied with our customer support. We always strive to provide the best service and it's wonderful to get your positive feedback. If there's anything else we can help you with, please let us know.
Warm wishes,
Team Pleo
Fraud uncovered and won
Someone used my cc and I got all money back. Pleo took care of everything. Great Work, thanks!
September 23, 2024
Unprompted review
Reply from Pleo - Deutschland
Hello Finn,
We are so glad to hear that your issue with the unauthorized use of your card was resolved promptly and to your satisfaction. It's our priority to provide you with a secure service and ensure your peace of mind. Thank you for acknowledging our efforts with your positive feedback.
Should you need any further assistance, please do not hesitate to reach out.
Warm wishes,
Team Pleo
Great for managing payments in a team
I highly value Pleo for its ability to consolidate all payments into a single platform, allowing me to efficiently manage financial transactions while delegating certain tasks to my team without losing visibility.
Our organization operates across multiple locations, each led by a Team Lead. With the Pleo Card, these leaders can independently manage daily purchases, while I maintain control over budgets by setting spending limits.
September 13, 2024
Unprompted review
Reply from Pleo - Deutschland
Dear Florin,
Thank you for your fantastic review! We're so pleased to hear that Pleo is streamlining the way your organization handles financial transactions, while empowering your team leads with autonomy in their daily purchases. It's great to know that the spending limits feature is giving you the necessary control over budgets. We appreciate your support and look forward to continuing to serve you and your team.
Warm wishes,
Team Pleo
I had some issues with my card…
I had some issues with my card (unauthorised transaction) and the case was solved very quick.
August 23, 2024
Unprompted review
Reply from Pleo - Deutschland
Dear René Ferreira Tomaz,
Thank you for taking the time to leave us a review. We are glad to hear that your issue with the unauthorised transaction was resolved swiftly. Your trust in Pleo is of utmost importance to us.
Should you need any further assistance, please do not hesitate to reach out.
Best regards,
Team Pleo
quick reply from customs to a problem…
quick reply from customs to a problem and the offered solution worked! what more do i want
August 20, 2024
Unprompted review
Reply from Pleo - Deutschland
Hello Susanne,
It's wonderful to hear that you received a prompt response and that the solution provided was effective for you! We always aim to resolve any issues as quickly and smoothly as possible. Should you need anything else, we're here for you.
Best regards,
Team Pleo
Fraud case handling
We were contacted by Jozef after we submitted a fraud case due to unrecognized deductions from one of our Pleo cards. Jozef accompanied us with his friendly and helpful attitude through the whole process and gave clear explanations and updates on the procedure at all times. Thanks to the good instructions we were able to solve the fraud case and got fully refunded.
August 12, 2024
Unprompted review
Reply from Pleo - Deutschland
Dear Niclas,
Thank you for taking the time to share your positive experience with Pleo. It's fantastic to hear that Jozef was able to provide you with the support you needed throughout the resolution of your fraud case. Your satisfaction is our priority, and we're glad to know that the clear instructions helped in resolving the issue and securing your refund. Should you need any further assistance, please don't hesitate to reach out.
Warm wishes, Team Pleo
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