Pleo - UK Reviews 225

Sonja always manages to resolve my issues, she's quick and knows what to do all the time!!!

Very poor system. Support Team is an external service provider who have limited ability to solve your issues. Any significant problems are escalated to their 'Internal Team' which is clearly the actual employees of the Company. Their service level agreement is 1-2 days, therefore you are left in limbo, whilst the our accounts payable process falls down completely and suppliers are not paid as agreed, no end of problems result but Pleo do not seem to care and the poor external support team are left to take all the flak! There is no contact number either, only email addresses which have the same 1-2 day SLA. Extremely poor service and very frustrating. The system also regularly has issues, 3 months on the trot I have had issues and now I cannot load invoices and the invoices I did load before the issue arose will not export to Quickbooks, so basically nothing is working and Pleo do not seem to have any urgency to resolve the issue. I strongly advise anyone contemplating using this system to look elsewhere!!! Be warned

It's been three months, and Pleo still hasn't resolved my issue. They closed my account without a proper explanation. They transferred my remaining funds to another bank account, which I never used to add money to Pleo. This was done without any confirmation, and I still haven't received my money.

Pleo is fine until you have any technical issues which their useless technical support team will go out of their way to avoid fixing.

The other thing to beware and ensure you are aware of is their smallprint which specifies that your annual contract with them will auto-renew if you don't cancel 30 days before the end of your contract, which in my case has left me stuck with an expensive subscription I don't actually need.

The infuriating part of this is that I had a ticket open for a technical issue for over a month which meant that by the time I was satisfied with the resolution I was already 5 days past the 30 notice period.

My account manager might as well be a robot as he is as helpful as a chocolate teapot.

As soon as this new extension ends I'll be moving to Soldo as Pleo clearly don't appreciate my custom.

Update: After posting this review I was contacted by Soren from the Customer Success team who managed to resolve all of my issues. Happy this was finally resolved but disappointed I had to go through all of this to get here.

Update #2: I thought the issue was reolved but it wasn't and I have now been invoiced for both the Advanced Plan as well as the Essentials Plan despite Soren's reasssurances that I had been transferred to the Essentials Plan.

Pleo have clearly tried to expand more quickly than they are capable of to justify their outlandish prices, but forgot to expand their development capabilities to build a product worthy of such high prices. I'm stuck with them for another year but this will likely be my last!

You want to leave? Not so easy.
The classic, easy sign up online, then if you want to leave you need to talk to someone... only for there to be no option to actually talk to a human, the chatbot chats to you for a while, then a human asks the same questions, then a ticket is raised, and you still can't leave.
The costs are high, The service is poor.

Fred (my Account manager) is great... very attentive and proactive

Pleo is the best product... saved 100 of hours for my clients.

I would highly recommend this expenses card. It seamlessly connects with our Bookkeeping software

The clients love it.

Its a win win for all

Partner Manager experience

Fred went above and beyond to visit our practice and listen the struggles we were facing with some aspects of Pleo, he was really insightful in helping us better our understanding as well as take away for review any challenges we faced as a business to see what solutions they could come up with.

Jozef dealt with our chargeback to an online company quickly and efficiently and received our money back for an incorrect charge.

Quick response

Our first experience with Pleo - before the cards had even been activated we have the funds cleared by a user in the UAE. 5 of our cards had been sent twice, for which we are being charge. I have been trying to raise this since September. Their fraud department have requested copies of our browser history, mobile phones history and emailed back and forth before finally asking us to complete yet another form which may take upto 3 weeks to review. AVOID

Quick response. Even on Sunday. Polite, friendly, helpful

They handled my issue professionally and were very helpful, patient throughout the whole time. Thanks Jozef, you've been great!

Quick and efficient

Do not sign up to this company, it is convenient......We have been scammed out of £13k, by very sophisticated fraudsters. I believe that they know the inner workings of Pleo, so maybe an ex member of staff.
There fraud team and absolutely useless and very accusatory, we are having to get the police involved, to help prove our innocence.

I specifically asked when we joined if transactions were insured for fraud and I was told yes, now they are saying that it can't go to Mastercard, but with no explanation.

They have got your money because its a prepaid card not a credit card, so they don't care about you in these situations at all.

We have had to freeze all our cards and revert back to Natwest as the trust is completely lost because they can not explain what has happened.

We have still got months to run on our contract but will definitely be cancelling

Sonja was great, very helpful and supportive.

We have noticed that there are a number of scam / fraud actors out there who are very good at making themselves seem like pleo with great websites / phone nunbers / pleo texts and answer phones, the most worrying thing is they only seem to appear the day when our account balance is topped up like they know? Pleo will not even respond or acknowledge this now for over a week, and the customer service is appalling... We are clearly going to have to change platforms and leave for a company which does not take security seriously, plus will report to FOS and Action Fraud about this... would beware anyone looking to join pleo...

As a customer of Pleo for a 12 month contract the product is easy to use and fit for purpose. Be extremely careful when leaving them as they will block your access immediately without warning. At the end of our contract, we were blocked from our account, leaving £20,000 worth of unreconciled transactions in Xero. Their response was to send me a spreadsheet of my transactions and photos of 400 receipts which were not even in date order. Disgusting behaviour considering we paid over £1000 per month for 12 months. The only reason we left is our price was being increased to 1.5x that figure for the same product! I will be escalating to the FCA

Very helpful and prompt service from Pleo. Much easier than traditional providers.

The Pleo team were incredibly helpful in handling a chargeback for a vendor that was totally useless, and who managed to charge the card multiple times while claiming to reverse the transaction in error.

James was great. He responded promptly, took the time to explain why my issue had happened, and provided a solution quickly. His communication is professional yet friendly and it was appreciated.