Pleo have been great from start to finish. The platform is incredibly easy to use, but if you ever get stuck with anything, (its so easy, Ive only ever got stuck once,) their team offer great assis... See more
Company replied
Location
Switch locationScrutton Street 32-38, EC2A 4RQ London, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Switching from using a traditional company credit card to Pleo has reduced our admin greatly. Pleo is very user friendly, easy to navigate and has some great features to reduce admin time furthe... See more
Company replied
Although we were sorry to lose Alice as our contact at Pleo, Fred has been fantastic in managing our account. He has taken the time to understand our business needs and helped us get the most out... See more
Company replied
We had about £8k stolen from our account after one of our staff members inadvertently added the card to his apple wallet. You wild have thought Pleo could integrate with this tech in this era, but no... See more
Company replied
Company details
- Software Company
- Accounting Software Company
- Business to Business Service
- Financial Institution
- Payment Service
- Software Vendor
About Pleo - UK
Written by the company
The business expenses solution that empowers your people to do more. Join the thousands of companies that trust Pleo to make paying for stuff at work easier.
Experience Pleo firsthand with our interactive demo and learn how it can transform your expense management in just 10 minutes.
Experience Pleo firsthand with our interactive demo and learn how it can transform your expense management in just 10 minutes.
Contact info
Scrutton Street 32-38, EC2A 4RQ, London, England, United Kingdom
3.6
Average
225 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lifesafer
Zoned in on the issue I had immediately , came up with a solution with easy to follow steps. Perfect
September 3, 2024
Unprompted review
Reply from Pleo - UK
Dear Simon,
We’re so glad to hear that we could quickly identify and resolve the issue you faced. Your positive feedback and satisfaction mean a lot to us. Providing clear and easy-to-follow solutions is our goal, and it’s great to know we hit the mark for you.
Thank you for your wonderful review and for giving us a perfect rating!
Best regards,
Team Pleo
Quick response to issue
We raised an issue on the online chat, and it was resolved by James within 1 minute. Excellent service!
September 2, 2024
Unprompted review
Reply from Pleo - UK
Hello Rob Mathews,
We’re so glad to hear that James was able to resolve your issue promptly through our online chat service. Providing excellent service is something we take very seriously at Pleo, and we’re happy to see that reflected in your experience. Thank you for taking the time to share your feedback.
Warm wishes,
Team Pleo
Really helpful and patient
Really helpful and patient when I explained what had happened. Responded really quickly when I instigated chat
September 2, 2024
Unprompted review
Reply from Pleo - UK
Hello Sandra,
We're sincerely grateful for your lovely feedback! It's wonderful to hear that our team was able to assist you promptly and with patience. We understand how important it is to resolve any issues quickly and we're glad we could meet your expectations. If you ever need assistance again, we're just a message away.
Warm wishes,
Team Pleo
All works well unless you want to top…
All works well unless you want to top up funds on the wallet at a weekend. In the week usually it take 5-10 mins for funds to clear, weekends you are lucky to see your funds at all that day. Not great when you run a business that’s 24/7
August 31, 2024
Unprompted review
As a new user to Pleo on a company…
As a new user to Pleo on a company account I was finding it difficult to understand if my virtual card had a balance, James helped me out on live chat and explained how the wallet setup worked and how my account differed from an admin account, which was causing me a lot of confusion. The live chat customer service from James was a great help!
August 29, 2024
Unprompted review
Reply from Pleo - UK
Hello Krishna,
Thank you for taking the time to share your experience with Pleo. It's great to hear that James was able to clarify the workings of your virtual card and the differences between user types. Our customer service team is always ready to assist with any questions or concerns to ensure our users have a smooth Pleo experience. We appreciate your feedback and are glad we could help!
Best regards,
Team Pleo
Very useful app and good support team
I've found the Pleo app very useful as it makes it easier to manage staff expenses without the hassle of petty cash. My query about an issue was also attended to very promptly by the support team with special thanks to Constance.
August 28, 2024
Unprompted review
Reply from Pleo - UK
Hello Abosede Oni,
Thank you for taking the time to share your positive experience with the Pleo app and our support team. We're delighted to hear that it has streamlined managing staff expenses for you. I'll make sure to pass on your special thanks to Constance from the support team for assisting you promptly. Your satisfaction is our top priority!
Have a wonderful day.
Best regards,
Team Pleo
Great support
Great support and quick support from James on a Sunday afternoon…the kind of support you need and want as a small company!
August 25, 2024
Unprompted review
Reply from Pleo - UK
Dear David,
Thank you for taking the time to share your experience with us. We're delighted to hear that James was able to provide you with the support you needed, especially on a Sunday afternoon. At Pleo, we understand the importance of timely assistance, and we're always here to help support small companies like yours.
Best regards,
Team Pleo
Great customer service from Josef
August 22, 2024
Unprompted review
Reply from Pleo - UK
Hi Tom,
Thank you for taking the time to leave a review. We're so glad to hear that you had a positive experience with our customer service, and it's fantastic that Josef was able to assist you efficiently. Your feedback is greatly appreciated and helps us to continue providing top-notch support.
Warm wishes,
Team Pleo
Great Company, Easy to use Platform
The Pleo team is great at solving issues and understanding the customers viewpoint. The platform itself is great and easy to use and quite customisable. Highly Recommend!
August 20, 2024
Unprompted review
Reply from Pleo - UK
Hello Hameed Amin,
Thank you for your wonderful feedback and for recommending Pleo! We're delighted to hear that you find our platform easy to use and that our team has been effective in addressing your needs. We'll continue working hard to ensure our service meets your expectations.
Warm regards,
Team Pleo
Easy to use and the support team are…
Easy to use and the support team are very helpful.
August 15, 2024
Unprompted review
Reply from Pleo - UK
Hello Sharon,
Thank you so much for taking the time to leave a review. We're glad to hear that you find Pleo easy to use and that you've had a positive experience with our support team. Should you need any further assistance, please don't hesitate to reach out.
Warmest regards,
Team Pleo
We have had multiple issues with Pleo
We have had multiple issues with Pleo, randomly changing the language on the app. Not recognising Supplier invoice details, and having to manually type them in each time. Creating multiple Suppliers so you can't find the invoice. An invoice stuck for 3 months despite consistently trying to resolve the issue, customer support is non existent, and if you want to close the account, you can't, you go around and around.
August 11, 2024
Unprompted review
Great software and support
I've had a great experience with Jozef from the support team when handling fraudulent payments from one of our cards. Other than that, we love the software and the connectivity it offers. Can recommend 100%.
August 8, 2024
Unprompted review
Reply from Pleo - UK
Hello Jonas,
Thank you for taking the time to share your positive experience with us. It's wonderful to hear that Jozef and our support team were able to assist you effectively with the issue you encountered. We're also glad that you're enjoying the software and its connectivity features. Your recommendation means a lot to us.
Have a great day!
Best regards,
Team Pleo
Fast and efficient response
Fast and efficient response to solving our issue.
August 6, 2024
Unprompted review
Reply from Pleo - UK
Dear Darren Carter,
Thank you for taking the time to leave us a 5-star review. We're pleased to know that your issue was resolved quickly and efficiently. Your satisfaction is our top priority.
Best regards,
Team Pleo
The information recieved was very…
The information recieved was very helpful and aided very quickly in my getting started.
August 5, 2024
Unprompted review
Reply from Pleo - UK
Dear Rose,
We're so pleased to hear that you found the information you received helpful and that it expedited your getting started with Pleo. Your seamless experience is our top priority. Should you need any further assistance, please don't hesitate to reach out.
Warmest regards,
Team Pleo
Declined Transaction -/ Customer Service
Contacted due to a declined transaction and got the help I needed. Thank you guys. 👋
August 2, 2024
Unprompted review
Reply from Pleo - UK
Hello Simon,
We're so glad to hear that our team was able to assist you with your transaction issue. Your satisfaction is our top priority, and we're here whenever you need support. Thank you for taking the time to leave a review.
Wishing you a wonderful day ahead. Best regards, Team Pleo.
person i was dealing with was a great…
person i was dealing with was a great in helping me make a payment
July 27, 2024
Unprompted review
Reply from Pleo - UK
Hello Andy Lee,
We're so pleased to hear about your positive experience with our customer support. It is wonderful to know that our team was able to assist you efficiently with your payment. We always strive to provide helpful and friendly service, and we're glad we met that mark for you.
Warm wishes,
Team Pleo
James Keith
James Keith was very helpful with helping me identify the cause of a data duplication issue on Pleo. He was unable to resolve it but has kindly passed the details on to their Tech team.
Instructions he gave were clear and easy to understand. Thank you very much James.
July 26, 2024
Unprompted review
Reply from Pleo - UK
Hello Denise,
Thank you for taking the time to share your experience with James. We're glad to hear that he provided you with clear and helpful guidance regarding the data duplication issue on Pleo. We appreciate your understanding as we work with our Tech team to resolve the issue for you. Your feedback is valued and we're here to assist you every step of the way.
Have a wonderful day. Best regards, Team Pleo.
Reply from Pleo - UK
Dear Sara Mancebo,
Thank you for taking the time to leave such a kind review. We're delighted to hear that Nicklas provided you with excellent service. We aim to deliver the highest quality support to our users, and it's rewarding to know that we've met your expectations.
Have a wonderful day, and if you ever need any more assistance, please don't hesitate to reach out.
Best regards,
Team Pleo
Excellent customer support
We needed to change the contact details for verification text messages and after fiddling in the app for a bit we used the chat bot which linked us to James OC. He was extremely helpful, professional and patient.
Based on my interactions with James and the obvious levels of security protection within the Pleo app itself I would recommend Pleo to others.
July 23, 2024
Unprompted review
Reply from Pleo - UK
Hello PMD Accounts,
We greatly appreciate you taking the time to leave us such a positive review. It's wonderful to hear that James provided you with the excellent support that we strive for at Pleo. We are dedicated to ensuring a secure experience for our users and are glad that it is evident in our app. We look forward to continuing to serve you well, and thank you for recommending us to others.
Warm wishes, Team Pleo
Worst customer service
Worst customer service ever from a banking institution. You are either using AI/bots for customer service, or truly useless human beings. Thankyou for contributing to the dystopian hellscape that is modern technology.
July 23, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.