While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, creating a safe and supportive environment. Many people highlight the platform's user-friendliness, making it easy to find a suitable therapist, schedule sessions, and navigate the overall experience. The service is frequently described as effective, with consumers appreciating the personalized approach and the positive impact on their well-being. Reviewers are particularly impressed with the convenience of online access to psychological support and the detailed information provided about therapists, including video introductions and qualifications. The customer service is also noted for its exceptional support and responsiveness.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the therapists for being kind,... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers found the platform... See more

Service

Reviewers express high satisfaction with the service, highlighting its convenience and effectiveness.... See more

Website

Reviewers highlight positive aspects of the website, expressing satisfaction with its intuitive and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the exceptional support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had three sessions so far and I can honestly say this has been such a positive experience. My therapist is amazing kind, understanding, and very easy to talk to. Each session feels safe and prod... See more

Company replied

Rated 5 out of 5 stars

I’ve had only three sessions so far, and even in such a short time I’ve felt a huge sense of relief and emotional clarity. During each session, I feel completely safe and supported, which makes it eas... See more

Company replied

Rated 5 out of 5 stars

This is my first time doing therapy and from the beginning, my therapist understood everything I went through and not one second though of judging me. For me was so hard starting this process, but w... See more

Company replied

Rated 5 out of 5 stars

It's a first time I tried a platform for therapy, and I'm really happy with it! First of all, it's very easy to find a therapist and see his/her qualifications and watch video presentation. The best p... See more

Company replied


Company details

  1. Mental Health Clinic
  2. Mental Health Service
  3. Psychoanalyst
  4. Psychologist
  5. Psychotherapist

Written by the company

pleso therapy is a mental health platform that matches a customer with the best suited therapist. We use a self-developed matching algorithm to ensure the best results, and our video-interviews and other features will make your experience comfortable and pleasant


Contact info

4.8

Excellent

TrustScore 5 out of 5

459 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

First steps

Right now, I’m still at a stage where everything feels very difficult - both the experiences I came to therapy with and the therapy process itself. My inability to accept help, as well as my doubts that talking can actually help me, are still quite strong. I swing back and forth between wanting to quit every week and moments of clarity, relief, and a sense of progress that I probably wouldn’t have been able to reach on my own.

I still have a lot of work to do on myself, but for now I hold on to those moments of clarity when it feels like there really is hope for things to get better.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend it

Definitely recommend it! The platform is easy to navigate and offers a wide range of specialists for a reasonable price. The questionnaire that you fill out before getting the right psychologist is detailed, with multiple questions covering various spheres of your life. I am currently working with the psychologists that was recommended for my case, and I am glad I took that chance and tried it.

April 16, 2026
Unprompted review
pleso therapy logo

Reply from pleso therapy

Thank you so much for your feedback! 💙

Rated 5 out of 5 stars

5 stars

The test was fairly easy to answer and the therapist i chose is really amazing and love working with her. I love the site's promotional packages and what they offer.

April 8, 2026
Unprompted review
pleso therapy logo

Reply from pleso therapy

Thank you so much for your feedback! 💙

Rated 5 out of 5 stars

Nice xperience

It was really easy to find the therapist I will be comfortable to work with. Also, the platform has a reminder system that helps me to not miss the meeting. If therapist is late, I will receive the notification that helps me to relax and stop thinking that something is wrong

March 25, 2026
Unprompted review
pleso therapy logo

Reply from pleso therapy

Thank you so much for your feedback! 💙

Rated 5 out of 5 stars

Great first experience

Overall, I'm happy with my experience using the platform. First of all, it’s very intuitive, everything is clear. This is my first time trying therapy, so it was important to me that I could choose my therapist based not only on a questionnaire, but also by speaking directly with an expert. The expert listened to my problem, provided recommendations and several candidate options, and explained exactly how the process would work. It’s also convenient to schedule sessions and make payments. I like the reminder system and the emails with advice as well.

March 1, 2026
Unprompted review
pleso therapy logo

Reply from pleso therapy

Thank you so much for your feedback! 💙

Rated 5 out of 5 stars

Such a safe space where I can finally…

Such a safe space where I can finally be honest and fully transparent with somebody, and of course, with myself, too. Few sessions and I felt a sense of relief, a dose of hope that I have the strength to work on what's bothering me.

March 23, 2026
Unprompted review
pleso therapy logo

Reply from pleso therapy

Thank you so much for your feedback! 💙

Rated 5 out of 5 stars

10 out of 10

First of all, it was very easy to find the right psychologist for me, the platform having a very good matching tool depending on everyone's problems. I have resonated since the first session with the assigned person and I see the benefits of the therapy every day

March 17, 2026
Unprompted review
pleso therapy logo

Reply from pleso therapy

Thank you so much for your feedback! 💙

Rated 5 out of 5 stars

First time doing therapy

First time doing therapy and surprisingly for me it was really easy to talk to the therapist.
Only had three sessions so far but will go back.

March 17, 2026
Unprompted review
pleso therapy logo

Reply from pleso therapy

Thank you so much for your feedback! 💙

Rated 5 out of 5 stars

amazing service

I've been thinking about starting therapy for a long time and this platform was the perfect place to start. I've had a couple of sessions so far and I can already feel how much it's helping me. I truly recommend it especially to those who have a chaotic schedule.

March 19, 2026
Unprompted review
pleso therapy logo

Reply from pleso therapy

Thank you so much for your feedback! 💙

Rated 5 out of 5 stars

Pleso a simple and logical option

I found Pleso a simple and logical way to find a Therapist that was suited to my needs. The system is easy to follow and the online meeting poses no challenges. Costs were reasonable compared to previous experiences and you can save by block buying. All in all Pleso gave me what I needed.

March 19, 2026
Unprompted review
pleso therapy logo

Reply from pleso therapy

Thank you so much for your feedback! 💙

Rated 5 out of 5 stars

The platform Pleso is a great place to…

The platform Pleso is a great place to find a perfect match with therapist, a real professional. Comfortable and easy to book new appointments, especially a great benefit is too receive emails about the upcoming appointments, booking, new information and updates.

March 4, 2026
Unprompted review
pleso therapy logo

Reply from pleso therapy

Thank you so much for your feedback! 💙

Rated 5 out of 5 stars

Great therapist

The therapist Pleso suggested is perfect for me. She is all the things I was hoping she would be: kind, non-judgmental and supportive. After just a few sessions I feel so much better.

February 24, 2026
Unprompted review
pleso therapy logo

Reply from pleso therapy

Thank you so much for your feedback! 💙

Rated 5 out of 5 stars

One of its best features is the…

One of its best features is the algorithm-based matching system. Instead of scrolling through hundreds of profiles, the platform helps connect you with a therapist who actually specializes in your specific needs

February 23, 2026
Unprompted review
pleso therapy logo

Reply from pleso therapy

Thank you so much for your feedback! 💙

Rated 5 out of 5 stars

This was my first experience using an…

This was my first experience using an online therapy platform, and I’m really impressed. The interface is very user-friendly - it’s easy to look for therapists, check their qualifications and watch short introduction videos, which really helps with making a choice. Booking an appointment is simple and flexible, and I really appreciate that you can reschedule or switch therapists. Overall, a very comfortable and stress-free experience. I highly recommend giving this platform a try.

January 23, 2026
Unprompted review
pleso therapy logo

Reply from pleso therapy

Thank you so much for your feedback! 💙

Rated 5 out of 5 stars

Have been able to choose my therapist…

Have been able to choose my therapist based on multiple needs. Have managed to find the perfect therapist for me. I do think for a online therapy the cost could be set lower, but other than that I think it’s a great plat form as you can choose and switch if a therapist isn’t quite right for you.

January 23, 2026
Unprompted review
pleso therapy logo

Reply from pleso therapy

Thank you so much for your feedback! 💙

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look