Plex Reviews 495

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, most reviewers were let down by their experience overall. Many customers found the app and website to be largely unusable, citing constant lagging, freezing, and general malfunction across various devices. The user experience was frequently criticized for being difficult to navigate, with many reporting issues with basic functionalities like pausing, skipping, or even signing out of accounts. A significant number of people were also dissatisfied with the marketing strategy, feeling that the platform had become overly focused on ads, which were described as intrusive, frequent, and excessively long, often ruining the viewing experience. However, some customers noted that despite the issues, certain products offered good playback quality and a decent selection of titles, particularly for those interested in older or less common content. Conversely, a small portion of people also felt that the platform, in its earlier days, provided a smooth and reliable experience for managing personal media libraries across multiple devices.

What people talk about most

User experience

People report negative experiences with the user experience, with many reviewers expressing that the app... See more

Application

Customers consistently express strong dissatisfaction with the app, describing it as "horrible," "awful," and... See more

Website

Consumers find the website to be negative, with many expressing frustration over a poor user interface and... See more

Marketing

Reviewers mention significant dissatisfaction with the marketing strategy, primarily due to an overwhelming... See more

Product

Users describe ambiguous interactions with the product, with some expressing disappointment, stating it... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrible! selection is lousy , on demand movies dont play right. no customer service offered for deaf and hard of hearing , web browser version subtitles dont work, over run by ads that make them mon... See more

Rated 1 out of 5 stars

Absolutely disappointing experience. The app constantly lags, freezes, and often doesn’t work at all. Streaming should work on every TV under the same account, but it doesn’t — sometimes it plays on o... See more

Rated 1 out of 5 stars

4 minutes of content and couple of minutes rolling ads on repeat. You cannot get back into movie mood before ads starts again. Ads also won't stop when the "counter" is full, its extra 90+... See more

Rated 1 out of 5 stars

roku app got an 'update'. at this point its simply not usable. Pause no longer works, navigation no longer works, no excuse for a company that has been releasing a product for over a decade now to som... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Plex organizes all your media in one central app that works on all of your devices, so you can instantly access and enjoy it anytime, anywhere. Whether it’s movies, shows, news, or your photo or music library, Plex makes it all easy to find and enjoy. Platforms include Macs, PCs, smartphones, tablets, Xbox and PlayStation gaming consoles, Smart TVs, Roku, Chromecast, Apple TV, Amazon Fire, Nvidia Shield, and more. Whatever type of media collection it may be, Plex makes the contents look beautiful by automatically adding movie posters, plot summaries, cover art, and descriptions. Plex also allows you to share it all with your friends and family. For a complete list of all Plex features and capabilities, visit plex.tv. http://plex.tv | @plex | https://www.facebook.com/plexapp.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

495 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I could do better overnight

I could do better overnight. It took them like 10 years to remove that annoying PLAY button from the middle of the paused screen. Their development is embarrassing.

They build features NO ONE wants, while ignoring bugs, like having to go to an actors page twice, because the first time doesn't load the content you have, only plex's free (and garbage) content.

Audio randomly stopped automatically selecting the active audio device. So now I have to manually switch between headphones and speakers and that's RIDICULOUS. NO OTHER SOFTWARE IS THIS CRAPPY.

May 1, 2024
Unprompted review
Rated 2 out of 5 stars

My preferences prifile

I signed in last night for the first time to watch an old movie. I was asked all my preferences. Today I went to look for available movies and what came up was all adult XX content. In no way was this in my preferences and I resent it showing up in my profile. Some view this and that's their business, I don't and was stunned how your questions brought me to these movies.

April 11, 2024
Unprompted review
Rated 1 out of 5 stars

Saw a high rating for this app on…

Saw a high rating for this app on Google so decided to try it. No idea how they got that rating and if I could give less than a star I would. Tried watching a movie and 10 minutes in adverts and at the end of the adverts it began to replay from the beggining not where it left before the adverts. Tried watching again from beggining made it to the adverts and did exactly the same again. This time I tried fast forwarding to get me past the adverts. This then took me to a totally different movie which again made it to the first set of adverts and started from the beggining again. Long story short you won't see a full movie on this app even the adverts can repeat advert ends and repeats instantly

April 9, 2024
Unprompted review
Rated 1 out of 5 stars

Complete trash

Complete trash! Don't bother using Plex; too many political commercials filled with propaganda from the oatmeal brains Biden administration; lie after lie, indoctrination, and pure garbage

March 24, 2024
Unprompted review
Rated 1 out of 5 stars

Movie unwatchable

Watched a movie that was made almost unwatchable by the number of adverts. Totally ruined the experience. I have removed the app.

March 16, 2024
Unprompted review
Rated 1 out of 5 stars

Another gone wrong company

How do you turn a 90 minute movie into 3 or 4 hours? Watch on Plex….
Ads break the flow, they hijak your content and hold you to ransom.
The idenificaton and recognition of your own media on an I.e. NAS is deeply flawed / probably AI
I have it on an LG, FireStick and integrated to a NAS, (WD) - they all cash, fail, freeze, need to be rebooted….
It never used to be like this, there are better options to stream your content

March 19, 2024
Unprompted review
Rated 1 out of 5 stars

There's an ad every 5 minutes

There's an ad every 5 minutes, and each ad is 3 minutes long. However every time the ads pop up, plex crashes so they're double/triple longer. If you want to watch a 2 hour film, you'll need to give yourself 4 hours. Not worth your time

March 18, 2024
Unprompted review
Rated 4 out of 5 stars

Like it so far

Like it so far. Apart from they have adds interrupt in the worst places. Alot is what on freevee. But there are other things and some vintage movies I like

March 18, 2024
Unprompted review
Rated 1 out of 5 stars

Way too many pop up ads

I understand that Plex makes money through ads, but there is a ridiculous amount and they can pop up mid sentence. I mute and try to ignore them, but it is impossible to enjoy watching anything at all on Plex or even follow the narrative.

March 17, 2024
Unprompted review
Rated 5 out of 5 stars

Works very well in the UK

Great service received so far. No login or subscription required and a good selection of Comedies (plus more).

It seems many people have issues but none have been experienced here. Maybe it's different outside of the UK.

March 15, 2024
Unprompted review
Rated 1 out of 5 stars

Way too many ads on plex tv

Way too many ads on plex tv. It's impossible to enjoy a programme or movie when every 10 mins or so there's long adverts. I turned it off in the end because its just way too many and you can't enjoy your movie anyway

March 10, 2024
Unprompted review

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