plexusfreight.com Reviews 

118
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff, who are described as professional, efficient, and always willing to assist with any needs. Many reviewers highlight the exceptional communication and speedy responses, making the entire process feel stress-free, clear, and well-managed from start to finish. People frequently note the reliable and fast delivery service, with shipments consistently arriving on time or even earlier than expected, often exceeding initial expectations. There is a strong consensus among customers regarding these positive aspects, with no recurring themes of dissatisfaction or significant issues reported across multiple reviews.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, professionalism, and... See more

Staff

People report positive experiences with staff, consistently highlighting their efficiency, helpfulness, and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient and swift delivery of goods.... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as efficient, helpful,... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of communication. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Georgia, Glen and the team have given us complete confidence sine our first shipment with them. They provide an excellent service and standards never drop. Georgia keeps in touch and nothing is too mu... See more

Rated 5 out of 5 stars

Plexus Freight offer a wonderful service - speedy and competitive quotations, and excellent communication. We have used them for years now to import from Germany to UK, and they have never let us dow... See more

Rated 5 out of 5 stars

Absolutely amazingly efficient! Emma was so quick getting back to me and made the whole (daunting) process unbelievably easy. We were kept updated throughout and the shipment even arrived a few days... See more

Rated 5 out of 5 stars

The service provided by Plexus was outstanding. Clear communication from my first point of contact and updates throughout the whole shipment. Price was very competitive for the transit time achieved!... See more


Company details

  1. Freight Forwarding Service
  2. Logistics Service

Written by the company

Plexus Freight provides Worldwide freight solutions using road, air & sea. For over 25 years we have been working closely with our clients to provide industry-leading freight and logistical services from our Bristol base. Our business revolves around four basic ways of working, setting us apart from the rest. QUICK RESPONSE, EFFICIENT, EXPERIENCE & ACCOUNTABILITY. Our dedicated team of logistical professionals work around the clock, assisting clients with imports, exports and cross-trade movements. We’re the UK freight forwarding company you can trust. We offer first-class door-to-door shipping solutions that make us integral to our customer’s supply chains.


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(118)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I received the best service from…

I received the best service from Plexus. Emma was extremely helpful and guided me through the process, nothing was too much.
Plexus handle everything, and get your goods delivered super fast
Highly recommend

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Unbeatable EU pallet rates

PLEXUS have always offered unbeatable rates for pallets shipped from/to the EU with flexibility where to drop the shipment. Excellent service rates for pallets makes you feel European countries are so local. Recommended.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Ever since working with Plexus, we have found the communication and service to be very timely and efficient. Michael is very proactive and always looking for the quickest and best option. All the team are helpful and I know they will deliver on what they say. Very happy to be working with this company for our logistics.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Friendly, timely customer service from all team members we had the pleasure of interacting with. Will use again and highly recommend for a professional, reliable, personalised service.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We've worked with Plexus Freight for over a year with monthly shipments and they've provided excellent, trustworthy service with great communication and flexibility throughout. Olena and Glen have been very accommodating and helpful even with the challenge of rising costs. Shipments have gone smoothly with direct communication at collection and delivery points which has been a massive bonus.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

We had a fabulous experience with Plexus

We had a fabulous experience with this company, between Glenn and Emma, they organised the transport of our goods UK to Italy within two days with updates for reassurance along the way. The price was for the job was great and out of many companies we compared with Plexus was the most competitive. We would recommend this business and would not hesitate to use them again.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

1st class service from start to finish

1st class service from start to finish. Harry made the onboarding process clear and simple, and Olena kept us up to date at each stage of the process. Even a last minute change of destination was seamless. Would definitely recommend Plexus!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

From Port to Door Without the Headache!

Excellent service from Plexus Freight from start to finish.
Olena made sure everything was handled professionally throughout the entire import process and kept me informed every step of the way. Communication was excellent, and the whole shipment went very smoothly with no stress on my side.
I would highly recommend Plexus Freight to anyone importing goods and will definitely use them again in the future.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

The team at Plexus Freight made the impossible, possible! Thank you Marco!

Marco at Plexus Freight was fantastic!
We had an emergency shipment to get dance flooring from Italy to London within just 2 days for a very exclusive event that was completely counting on this dance floor arriving on time and I contacted Marco to help us and he made the entire process incredibly smooth.

From handling the documentation to keeping communication clear and consistent throughout, the service was outstanding. Marco was always available, highly responsive, and made what could have been a very complicated situation feel easy and efficient.

Everything arrived on time and exactly as needed. Highly recommended for anyone looking for reliable, professional support with exceptional customer service.

Thank you to the team at Plexus Freight for making the impossible, happen!

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Emma - Excellent Service

Emma went above and beyond to assist with our logistic's within Germany. Emma found suitable last minute solutions and had excellent communication. Would highly recommend and use again.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We had an excellent experience working with Kate for our groupage transport from Germany to the UK. She handled everything in a professional manner, ensured the delivery arrived on time, and was always quick to respond to our emails and questions. Communication was clear and efficient throughout the process. We would be happy to work with her again in the future.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

In our supplements business it is…

In our supplements business it is imperative that raw materials are picked up and delivered intact and swiftly. Plexusfreight provided exactly that, great communication, exact timing, perfect delivery. Will be using them going forward for all our imports and deliveries.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly & Efficient

Plexus Freight have been brilliant throughout the entire shipping process. Consistently great communication and friendly staff that made our urgent order significantly less stressful.

March 24, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look