Unfortunately a reported clerical error somewhere in the system lead to a failure to deliver as planned and agreed. The consequences were that a plumber traveled 80 miles without being informed of the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great price, Great stock, Fast delivery. I couldn’t recommend Plumb Box enough, I tried them out for the first time this week on a boiler install, ordered the materials Sunday evening they got deli... See more
Company replied
I thought I’d try it out as a handy method of buying not only cheaper materials but save the hassle of going to the merchants the next morning. Spot on service as my fittings and chemicals were d... See more
Company replied
I ordered 4 bottles of heating inhibitor but only 2 were delivered. Have made 2 direct attempts to communicate via e-mail and one via Paypal but still no response from Plumbbox/Cofield. Small value... See more
Company details
Information provided by various external sources
plumbBOX.co.uk is a new way of shopping for your everyday plumbing supplies
Contact info
United Kingdom
- plumbbox.co.uk
great service
Excellent price for the product and very quick delivery. Thanks.
August 3, 2020
Unprompted review
Fantastic company
Fantastic company . Really really good guys to deal with had my part with me across the country within 24hr .
Awesome customer service on the phone too
August 2, 2020
Unprompted review
Ordered from them because of price
Ordered from them because of price. Came very quickly and was exactly as required. Only downside was the instructions with the Grundfoss pump which were ‘international’ And not very clear.
July 31, 2020
Unprompted review
The replacement product was good
The product was good, although it was not what I ordered, which was out of stock when being picked from the company shelves. The owner telephoned me to explain, and suggested an alternative at the same price, with a return if necessary. It was a good service, and the replacement was OK, but not what was originally offered, and now doesn't match the rest in the house.
July 23, 2020
Unprompted review
Issue courteously resolved...
I had an issue with an order I placed but it was courteously resolved. Thank you S
Paul
June 1, 2020
Unprompted review
Very prompt service able to reach them…
Very prompt service able to reach them by phone all ok .
May 19, 2020
Unprompted review
Good prices
Good prices, I ordered for the first time & purchased. Sadly product I ordered was out of stock (was not mentioned on website) but customer service was excellent as I rec'd email quickly organising a refund.
May 11, 2020
Unprompted review
Placed an order and got it the…
Placed an order and got it the following day.
However there is no means of communicating with Plumb Box. No telephone and they do not respond to emails. I had to go to Google Earth to see where they were and called Eurocar Parts next door to verify they were even operating.
April 22, 2020
Unprompted review
Excellent service
Excellent service, prompt delivery, good prices. Went out of their way to get a replacement part to me asap. Would highly recommend them.
March 26, 2020
Unprompted review
Great price and great service what more…
Great price and great service what more could you ask for.
February 25, 2020
Unprompted review
Excellent service
February 24, 2020
Unprompted review
Towel rail purchase
Ordered a magnetic towel rail - competitive price with free delivery,. Prompt delivery and excellent after service - ie checking delivery made successfully. Full marks.
January 29, 2020
Unprompted review
Perfect purchase experience
Perfect purchase experience. Fast delivery, no surprises with the product, very advisable shop.
January 18, 2020
Unprompted review
Nothing received nor confirmation of…
Nothing received nor confirmation of order. Useless
January 2, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.