Plumber Tools Reviews 228

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

As always, easy breezy front start to finish. Fast shipping as these guys know how excited we get over new tools especially flex shafts bc usually we get try them out right away. Thank you guys for al... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service, Jerome and Sanya are very helpful, answering any/all questions! cables and attachments are as good/better as competition but priced much cheaper. i had an issue where my p... See more

Rated 5 out of 5 stars

Fantastic product and value. Amazingly fast shipping and delivery. I bought the ridgid k9-12 off of eBay and then discovered plumber-tools.com. I canceled an order for Ridgid accessories and bought... See more

Company replied

Rated 5 out of 5 stars

This is a second time buying the flexible shaft (an extra 30 ft/10 m) with attachment. The product is fantastic (for root intrusion removal) and when used with a sewer camera it makes a big difference... See more

Company replied

Company details

  1. Equipment Supplier
  2. Plumbing Supply Store
  3. Tool Manufacturer

Written by the company

We manufacture and distribute sewer cleaning equipment such as flexible shafts and drain cleaning chain knockers. Our drain cleaning chains are suitable for all kinds of blockage removal tasks and descaling of pipes. We manufacture alternative shafts and adapters for the Ridgid k102 and K204, as well as pipe relining equipment and tools for pipe coating systems. Our tools are compatible with the Picote Mini Miller, the Picote Maxi Miller and the Picote Midi Miller machines. We sell exclusively from our webshop, and deliver from Finland to almost every country.


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

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Rated 5 out of 5 stars

Glad I did

Leaving reviews isn’t something I typically do but this company is exceptional. Their website is honest & easy to use. Communication was clear and accurate. The product got to North Carolina as fast as a domestic shipment. Super impressed with these folks.

December 18, 2024
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Reply from Plumber Tools

Hi Johnathan,
Thank you for leaving a review, especially since you don't usually leave reviews. We don't often get reviews, so each one we get brings smiles to our faces. We are glad that we could support you in every way. Plumbers are real life superheroes after all. :)

Rated 5 out of 5 stars

Built tougher

Store is easy to navigate & about product is well explained. Product is much more superior than original manufacturer product. Plumber Tools offer more reasonable options.

December 16, 2024
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Reply from Plumber Tools

Hi Charles.
Crazy story, we discovered other customers were using our shafts on their machines so we decided to make an alternative. Thank you for your 5 stars! Looking forward to hearing from you again.

Rated 5 out of 5 stars

top notch products

top notch products

December 18, 2024
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Reply from Plumber Tools

Hi Josh,
Thank you for the 5 stars! We are glad that our products impressed you. Looking forward to serving you again.

Rated 5 out of 5 stars

Blown away by the quality of the cables…

Blown away by the quality of the cables and chain knockers. I have no room for any complaints. Shipping was fast, pricing is fair, and quality of equipment is amazing. I will most definitely be a loyal returning customer. Thank you

December 17, 2024
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Reply from Plumber Tools

Thank you for the review! I love that you appreciate the quality since your tools are handmade by real life artisans. And they are grateful for the compliments. We're looking forward to serving you again in the future. :)

Rated 5 out of 5 stars

Very good product and a fast delivery

Very good product and a fast delivery

December 16, 2024
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Reply from Plumber Tools

Hi Steve,
Thanks for your continued support and another great review! If we could rate our customers I'd give you 5 stars. Looking forward to serving you again.

Rated 5 out of 5 stars

Great guys

Great guys. Great products. Fast shipping

December 5, 2024
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Reply from Plumber Tools

Hi Aubrie,
Thanks for your review! We are grateful that you appreciate our efforts. Looking forward to your next order!

Rated 5 out of 5 stars

Website has been set up so you can find…

Website has been set up so you can find your products with ease and fast delivery without problems

November 25, 2024
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Reply from Plumber Tools

Hi Juju. Thank you for the 5 stars. I checked our records, and I see that you are one of our first customers. Your first order was in 2020 :)
Thank you so much for choosing us all these years

Rated 5 out of 5 stars

Amazing tools at amazing prices

Shipping was stressful as my package was seized by US customs but was released about a week after seizure.

Upon getting my package I was thoroughly impressed by the quality of these cables and chains. I've been using RIGID and the quality from Plumber Tools puts them to shame. Plumber Tools offer amazing quality at an amazing price. They also have lots of high quality videos on YouTube showing what to expect, and how to properly care for their flex shafts.

Thank you Plumber Tools!

December 12, 2024
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Reply from Plumber Tools

Hi Douglas,
Thank you for the 5 stars! Nothing puts a smile on my face like getting a good review in the morning. It even makes my coffee taste better. We're relieved to hear the package was eventually released and arrived safely. We understand the frustration with customs delays, and we’re grateful for your patience throughout the process. It’s good to know that the quality of our cables and chains impressed you. Our workshop puts 2 decades worth of experience behind each tool so we really appreciate the compliment. We’re also chafed to hear that our YouTube videos have been helpful, as not many people use them. Your feedback means a lot to us. Thank you for choosing us, we look forward to serving you again. :)

Rated 5 out of 5 stars

Considering it's shipped from overseas

Considering it's shipped from overseas, they arrived in a timely manner. The products ordered are as described, definitely good quality.

November 28, 2024
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Reply from Plumber Tools

Hi Jose,
Thank you for the 5 stars! Did you know that we calculated the average shipping time from one side of America to the other and we discovered that FedEx international takes exactly the same amount of time. FedEx makes the world seem so much smaller. We look forward to serving you again soon!

Rated 5 out of 5 stars

Flexshaft & Chains are some of the best on the market at decent prices!!!

Flexshaft is the best on the market IMO! Believe i was one of the 1st to switch to their version (5/16th) on the Milwaukee machine. That machine originally only comes with 70'-75' and it's too soft. So I switched to Plumbing Tool version. Not only did I switch it out, I bought a 100' roll. So now my Milwaukee machine has 100'on it, in which it can be pushed all the way out to 100' when needed. It's game changing for me. 80% of the time I need more that 75' on my jobs. I had to make my own adapter before PT offered their version. So I just buy the 100' roll & the adapter then press it on myself. But I'm sure they will press it on for ya if you ask. I'm on my 3rd 100' FS cable due to doing things I shouldn't be doing. I've burned up the plastic sleeve twice now trying to push down a cleanout with a dang straight tee, cable got hot/soft so pushed upstream on the tee. Just me simply no paying attention. Tees on cleanouts are a no no in this area, & like I mentioned it's got me twice now. Both times it only ruined like 10' & 20', but now I've had 100' on that machine, I gotta have 100'. I hate using extensions. Never work well for me, with the weight of the coupling & the bending effect, I haven't had much luck. Also I've used all of their chains except for the root hole saw. The crocos chains are good for descaling, xtips are good for roots & descaling. You set the croco chains up correctly they will never show wear. I have over 30 descale jobs on some of my croco chains. I just used their version of the cyclone & it worked great also. JJ has been my guy!

November 20, 2024
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Reply from Plumber Tools

Thank you for the 5 stars! We have learnt so much from you over the years and you have been the inspiration for many alterations in product development. If we could give our customers stars we would give you so many stars it would light up the night sky. : )

Rated 5 out of 5 stars

They have very reasonable prices

They have very reasonable prices, great quality heads and fast shipping. Can't ask for much more than that!

November 19, 2024
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Reply from Plumber Tools

Hi Steve, Thank you for the 5 stars. In 2025, we will be introducing new tools to the range that have been inspired by customer feedback. I hope to impress you with even cooler tools in the future :) Warmest regards JJ

Rated 4 out of 5 stars

Easy and portable worked well in both…

Easy and portable worked well in both 90mm and 100mm DWV.
Will now buy additional length to add to my 15M

Instructions could do with more clarity.

October 31, 2024
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Reply from Plumber Tools

Hi Billy, Thanks for the feedback. We have been collecting all the questions that we get from our emails, and have identified the most common questions. In 2025, we plan to post almost 30 more videos on our Youtube channel which will focus exclusively on techniques and tips.

Rated 5 out of 5 stars

Easy to use

Did the job without a mess

November 11, 2024
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Reply from Plumber Tools

Hi Monte, Thank you for leaving us a 5 star review :) I am glad to see that our video was helpful, and please feel free to get in touch with us anytime. We aim to serve.

Rated 5 out of 5 stars

Great heavy duty products and amazingly…

Great heavy duty products and amazingly fast shipping. Put the items to use as soon as I got them. Worked great did the job as expected.

October 21, 2024
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Reply from Plumber Tools

Thank you Tytus :) I am 100% sure that these tools will return the investment fast. This is our number one focus here. Thank you for the 5 star review. I am grateful.

Rated 5 out of 5 stars

Great access to advice and speedy…

Great access to advice and speedy delivery to NZ

October 23, 2024
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Reply from Plumber Tools

NEW ZEALAND :) We only have 22 customers in New Zealand, and you are the first to leave a review. Thank you very much for the 5 stars. In 2025, we plan to get a distribution hub in Australia to reduce the delivery costs to the region. I will keep you up to date with the progress :) Again, thank you

Rated 5 out of 5 stars

A second time is ...

This is a second time buying the flexible shaft (an extra 30 ft/10 m) with attachment. The product is fantastic (for root intrusion removal) and when used with a sewer camera it makes a big difference. I am just a home owner (DYI), so this is not a tool that I use every day, but the tools are well made and solid. You can compare to R**GID and their crazy pricing, and you may understand why I buy this from USA.

October 16, 2024
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Reply from Plumber Tools

Hi Ki, Thank you for leaving us a 5 star review. We seldom get home owner clients, but when we do, we are always surprised at how well informed our customers are. Feel free to get in touch with us anytime if you need guidance.

Rated 5 out of 5 stars

Amazing Service

"I had a great experience with Sanya! Communication throughout the transaction was excellent, and they were very accommodating with adjustments. The shipping was incredibly fast, arriving in Australia from Finland in just about 5 days, even with customs and taxes. Although I haven’t had a chance to use the flex shaft yet, the product looks and feels like it’s of high quality. Overall, I’m really happy with the service and the speed of delivery. Highly recommend!"

October 2, 2024
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Reply from Plumber Tools

Thank you for this awesome feedback, Adrian. We take what we do personally; it’s not just a job for us, so it’s nice when the customers recognize our efforts. I showed Sanya your review, and it made her smile from ear to ear. Thank you so much! We look forward to serving you again in the future.

Rated 5 out of 5 stars

Everything came quickly

Everything came quickly, and was a better price!

October 7, 2024
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Reply from Plumber Tools

Thank you, Trevor, for the great review and for choosing us. It was our pleasure to serve you.

Rated 5 out of 5 stars

Excellent products for a massive saving…

Excellent products for a massive saving compared to other brands of the same type of tools. Bought several things including 6mm, 8mm & 10mm flexshafts, chains, root cutter tool.

October 1, 2024
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Reply from Plumber Tools

WOW. Thank you, Sam, for this amazing feedback. We are truly honored to have customers like you. Our main priority will always be to offer high-quality tools at fair prices.

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