Plumberoo LtdReviews 

179
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and expertise of the staff. Customers consistently praise the efficient and high-quality service, noting that complex issues are handled with skill and dedication. Many appreciate the clear communication, prompt responses, and the team's willingness to go the extra mile to ensure satisfaction. However, some customers also noted dissatisfaction with staff getting defensive when questioned about charges, and an instance where a service professional's conduct during a visit was unsatisfactory.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the efficiency, detail, and quality of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a long-standing issue with some non-functioning radiators. Major headache, the sort of issue you just want to wish away. But it needed addressing, and Plumberoo sorted it. Professional, decent... See more

Rated 5 out of 5 stars

I can't recommend the team at Plumberoo highly enough! We needed a plumber and came across Plumberoo through Which? Trusted Traders. Rom visited us twice to tackle a tricky issue with a mains stop... See more

Rated 5 out of 5 stars

The company was recommended by a neighbour and I was happy I went with them. I needed the work done quickly due to my own schedule and they were ultimately able to attend the next working day. I neede... See more

Rated 5 out of 5 stars

Finally, a reliable, efficient tradesperson! I used Plumberoo for the first time and was very impressed with all the contact I had, Stuart came out and was really diligent in sorting out my heating p... See more


Company details

  1. Plumber
  2. Air Conditioning Contractor
  3. Air Conditioning System Supplier
  4. Drainage Service
  5. Gas Engineer
  6. Heating Contractor

Written by the company

Plumberoo is your local team of expert plumbers, heating and drainage engineers serving South West and Central London – and yes, we are mostly Australian! Whether you’re a home owner, a landlord or a business, our reputation for great service makes Plumberoo the perfect partner for Boiler Servicing, Plumbing Emergencies, Heating Installation and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

179 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(179)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trustworthy team

Have worked with Chris and his company for roughly 5 years.

As I'm a premises manager of a school we need to be extra careful who we use, so Plumberoo have fantastic.

The team are always polite, on time and reliable, and of course the job gets done.

Chris is always honest and open with prices, and understands the needs for our school.

I would recommend Plumberoo to any one, schools, business or domestic.

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. Punctual, efficient, very friendly and gave extremely helpful advice about what the issues were and how best to cure. Will definitely recommend to friends.

September 19, 2023
Unprompted review
Rated 1 out of 5 stars

Not a good experience - look elsewhere

I had a blocked toilet so I contacted Plumberoo.

They came round and as they wrote in my £120 invoice 'Cleared blockage using plunger'.

When I explained the next few days this had not worked they said they would charge me another £120 to come out again.

I paid £120 for him to plunge my toilet, using my own plunger, which I could have done myself.

I contacted another plumbing service following this, they unattached the toilet, properly cleared out the blocked pipes and did a proper job.

My review? A terrible service, waste of money, they won't do a proper job - do not recommend.

March 3, 2023
Unprompted review
Rated 3 out of 5 stars

It took 1.5 hours to replace a washer…

It took 1.5 hours to replace a washer on a leaking cistern - price £180.00 including VAT.
Plumber arrived, looked at what was needed to stop overflow pipe leak. Disappeared for a long time, then replaced it with a plastic fitting. 'Work completed description on invoice : Attended site and found the overflow to be leaking due to water level in cistern. Replaced washer and tested find no leaks on cistern. All is working well. If issues persist I recommend replacing all the internals with new. Current parts are quite old.' Issues do persist, guess I won't call Plumberoo back. I did not enjoy writing this review but £180.00 is quite a lot to pay for this work.

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Australian Plumbers!

What a great bunch of Australian plumbers! We have used plumberoo several times now and each time have been so impressed. It’s so rare to find a trustworthy company and local which is also an added bonus. We couldn’t recommend them highly enough.

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Odd rating averaging. Should be 5 stars.

At time of writing this company has 40 reviews, 38 of which are 5 stars, one 4 stars, one 1 star. And yet it averages only 3.6? Weird.

As other reviewers, my experience was great. Attended a blocked drain on the day I called, at the time stated. Really friendly can-do antipodean plumber, who worked hard and resolved the problem which required some heavy duty kit and a drain camera. Invoice was correct and fair for time worked. Can't fault them.

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish

Booked them in to fix a leaky toilet and Billy was absolutely brilliant. It was a slightly bigger issue that I had realised but Billy did some good old problem solving and fixed the issue. Professional, tidied up after and overall a fantastic fuss free service from booking to job done. Would highly recommend and will be calling them for any future issues!

March 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great for emergency plumbing issues

Pumberoo is absolutely fantastic. I found them on Nextdoor, gave them a ring and they were at my door in 3 hours. The plumber came clearly did an overtime for us and he was so profession and stayed here until the problem was fixed. Highly recommend them! They helped diagnosed a drain blockage and subsequently got the drain blockage specialist to come and fix it - all within 16 hours. Very reasonably priced as well!

January 15, 2021
Unprompted review
Rated 5 out of 5 stars

Plubmin

Took a CHOCOLATE LOG then booked them to manhandle it free as the CRAP was hefty 10/10 service they did my BUM FLUFF proud however they called me a foul ugly pig isn’t nice but overall 10/10

October 7, 2020
Unprompted review
Rated 5 out of 5 stars

The best service we have ever…

The best service we have ever experienced. Chris is an expert at his job and goes the extra mile. Our new home was a disaster until Chris arrived, unblocking drains, installing new taps and water filters, sorting radiators and renewing and sorting pipes from a previous dodgy plumbing job. Fantastic communication and lovely manner. Wish there was 10 stars!

February 28, 2019
Unprompted review
Rated 5 out of 5 stars

Great company

Chris was abosolutely great, knowledgeable and courteous.
Our sink is now unblocked and has been working perfectly for months now
Thank you

August 16, 2018
Unprompted review
Rated 5 out of 5 stars

Great Service

An excellent, reliable and friendly service from Chris. Went above and beyond to help us out and do an excellent job with the work we needed. Will definitely be using Plumberoo again in the future.

June 30, 2017
Unprompted review
Rated 5 out of 5 stars

Very professional and knowledgeable

Very professional and knowledgeable plumber. Chris kept me updated at each phase of the work. Provided a long term fix to a problem that I had constantly for long period of time. Never complains, very courteous and always mindful. Above all, plumberoo's works are of a high standard compared to what I have experienced.
-Adrian

June 30, 2017
Unprompted review
Rated 5 out of 5 stars

Mastermind

Chris Levick is a pure genius and mastermind at his craft. His services and attention to detail at Plumberoo are incredible. I wouldn't choose anyone else to get a job in need of fixing. Thanks Chris!

June 30, 2017
Unprompted review
Rated 5 out of 5 stars

Professional, helpful and friendly

Chris from Plumberoo was simply great! I cannot fault him in anyway because he did a top notch job on our new bathroom. Chris came promptly, was well presented and had all the knowledge and expertise one could have. If I ever need plumbing work in the future I'll know who to call. I'd like once again to thank Chris for his superb workmanship.

June 30, 2017
Unprompted review

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