Plumbersbest.com.au Reviews 73

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Paid for goods. Never received. Fake store now deleted their presence. Reporting to police

Rated 1 out of 5 stars

Just as the others. Took a week to "process" the order, but no tracking number provided, has been weeks since placing the order, received nothing. Multiple emails no response, phone disconnected. A... See more

Rated 1 out of 5 stars

I think this company may have ceased trading. the phone is disconnected, the emails bounce. never got any tracking after placing my order. just requested a refund with Paypal. Poor form!! after readin... See more

Rated 2 out of 5 stars

Possibly Fake store for weeks had no way to contact them , no working email or phone had to file dispute with bank and wait 120 days for them to investigate ... I ended up receiving my refund... See more

Company details

  1. Plumbing Supply Store

Written by the company

Plumbing Supplies Australia


Contact info

1.7

Bad

TrustScore 1.5 out of 5

73 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Yep im another one has been scammed

Plumbersbest scammers Yep im another one has been scammed. Out of pocket almost $400. And they still ripping people everyday. Just have to see if the bank can get my money back. Andrew or what ever your name is next time you look in the mirror you will see a low life parasite oxygen thief who steals people money. You will be caught.

June 10, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid this business like the plague

Avoid this business like the plague! Uncontactable, their phone doesn't work. A month after order was paid for, item still was not received. No response to my numerous emails. Lodged a report with Australia Post and was told seller never lodged the item with auspost. I agree with other users this seller is dodgy.

June 6, 2022
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID !!!!

AVOID AVOID AVOID !!!!! Read all the bad reviews, they appear to be no longer trading and are not contactable, goods do not ship and you will need to chase your bank for a refund as i have.
DO NOT ORDER from here.

May 5, 2022
Unprompted review
Rated 1 out of 5 stars

A BIG FAT ZERO should be an option for…

A BIG FAT ZERO should be an option for this review.
Ordered goods on line which was acknowledged by Plumbersbest. No info as to whether goods had been dispatched or tracking number given. Copious Amts of emails with no reply, telephone number inactive.
Payment taken out of my bank account.
Have just been to bank who had to cancel my card as Plumbersbest had my numbers, they are going to try and get my money back.

DO NOT ORDER FROM THIS SO CALLED COMPANY!!!

Update - Bank got me my money back.

BUYERS BEWARE

April 28, 2022
Unprompted review
Rated 1 out of 5 stars

Never received, no answers...

I ordered stuff 29.03.22 and I only received a confirmation order. I tried to reach out via emails, website form and phone...no luck. Please If you (owner of plumber.com.au) read this message, refund my order 1663

April 12, 2022
Unprompted review
Rated 5 out of 5 stars

Items out of stock

6April: the items I ordered were out of stock & they have refunded my money.

1April 2022 Update: Andrew replied my email. Hopefully his business will be back online soon.

Placed my order 4 days ago. Have not heard any update since, if my order was shipped or not. Perhaps, the business have gone offline. Will have to find a way to recover my payments. I wished it did not have to end this way.

March 28, 2022
Unprompted review
Rated 1 out of 5 stars

Dormant site? Don't use

Ordered a small product. I never received any communication beyond the 'order received' email. Tried emailing them a few days after the orders, and several days after that I used the contact form on their website. I didn't receive a response from either, and their phone number is listed as offline.

I think this was an active shop that is no longer manned. I had to lodge a refund through my bank.

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

No fuss instant delivery of four fire…

No fuss instant delivery of four fire gutter plugs.

December 31, 2021
Unprompted review
Plumbersbest.com.au logo

Reply from Plumbersbest.com.au

G'Day Bridge,
Happy new year to you and the family !
Thank you for the review and your kind words.
Here is a link to things to do when blocking your gutters

https://www.plumbersbest.com.au/blogs/plumbersbest/how-to-block-your-gutters-and-downpipes-for-bushfire

We look forward to seeing you again soon.
Regards,
team at plumbersbest.com.au

Rated 5 out of 5 stars

Response time was excellent.

Response time was excellent.
Also I found the explanation regarding the update status of my order amusing well done.
The only negative I have is that I was unable to call you due to the phone number problem??? I realise that this could’ve been beyond your control

November 23, 2021
Unprompted review
Plumbersbest.com.au logo

Reply from Plumbersbest.com.au

G'Day Lyndon,
Thank you for the review and your kind words.
We are organising a new contact number to make it easier in the future.
We look forward to seeing you again soon.
Regards, team at plumbersbest.com.au

Rated 5 out of 5 stars

Great selection of quality fittings at…

Great selection of quality fittings at great prices. Transaction was quick and efficient and items arrived two days after ordering. Fantastic company

October 28, 2021
Unprompted review
Plumbersbest.com.au logo

Reply from Plumbersbest.com.au

G'Day Andrew,
Thank you for the review and your kind words. We look forward to seeing you again soon.
Regards, team at plumbersbest.com.au

Rated 5 out of 5 stars

Thank you

Thank you, happy customer here.

September 27, 2021
Unprompted review
Plumbersbest.com.au logo

Reply from Plumbersbest.com.au

G'Day Karen,
Thank you for the review and kind words.
We look forward to serving you again soon.
Regards,
Team @ plumbersbest.com.au

Rated 5 out of 5 stars

Great service

Great service. Well done.

September 23, 2021
Unprompted review
Plumbersbest.com.au logo

Reply from Plumbersbest.com.au

G'Day Michael,
Thank you for the review and kind words.
We look forward to serving you again soon.
Regards,
Team @ plumbersbest.com.au

Rated 5 out of 5 stars

Great items.

September 8, 2021
Unprompted review
Plumbersbest.com.au logo

Reply from Plumbersbest.com.au

G'Day Terence, thank you for the review.
We look forward to serving you again soon.
Regards,
Team at plumbersbest.com.au

Rated 5 out of 5 stars

So good!

So good! Managed to find a product I couldn't source anywhere else. Online purchase was quick, easy & hassle-free. Product shipped and arrived fast. Flawless experience!

August 30, 2021
Unprompted review
Plumbersbest.com.au logo

Reply from Plumbersbest.com.au

G'Day Steve,
Thank you for the review and kind words.
Look forward to serving you again soon.
Regards,
Team at plumbersbest.com.au

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