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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swiftness of the delivery service, often noting that items arrived promptly, sometimes even the next day. Many people also highlight the excellent quality of the products received, finding them well-made and effective for their intended purpose. The pricing is consistently mentioned as reasonable and competitive, adding to the positive sentiment. However, some customers were dissatisfied with the delivery times, reporting delays beyond the promised next-day service, which occasionally rendered their orders unneeded. A few other people also felt that the product quality was poor, citing issues like leaking pumps or weak components. Additionally, some reviewers noted problems with packaging, describing it as inadequate or damaged upon arrival.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speed of delivery,... See more

Product

People report positive experiences with product quality and functionality. Many reviewers praise the items as... See more

Price

Clients share positive opinions on price. Customers consistently praise the reasonable and competitive... See more

Quality

Consumers find quality to be positive. Many reviewers praise the products as well-made, good quality, and fit... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the quick delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super fast delivery, can't really do better than next day. Product is amazing, really well made. Why didn't I find these years ago. The stair rods hold the stair dust sheet in place without slipping m... See more

Rated 5 out of 5 stars

I'm very happy that the items I ordered arrived the next working day as advertised (although the tracking app was of no use). These shower pumps have been fitted and when tested have been very effecti... See more

Company replied

Rated 5 out of 5 stars

Very very quick delivery just what you want , it was delivered when they said it would be,that’s exactly what you need when replacing a broken one.

Company replied

Rated 5 out of 5 stars

First time I ordered from them, no problems with the transaction, arrived on time, well packed etc. Wouldn't have any problems ordering online from them again.

Company replied


Company details

  1. Plumbing Supply Store
  2. Bathroom Supply Store
  3. Hardware Store
  4. Radiator Shop

Written by the company

Online plumbing merchant with free next day delivery on orders over £50. Quality and affordable Pipe Fittings, Valves, Tools and more. Always near you, wherever you are.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rs services

Great service many thanks

August 29, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Robert,

Thanks for your kind words. We’re really pleased to hear you were happy with our service.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery
Great product at good price
Wish I’d known about these before they make sheeting up stairs easy and safe

August 21, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Angela and Ian,

Thank you for the lovely feedback. We’re really glad to hear you were pleased with the product! And it’s great to know our service met the mark too.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Good product

Good product, timely delivery, no fuss.

August 28, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Andy,

Thanks for the review. We’re really pleased to hear everything arrived on time and that the process was nice and straightforward.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Great service

Great service

August 1, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Paul,

Thanks for your review. We’re really glad to hear you were happy with the service.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Great piece of kit

Great piece of kit, and well made.
Fast Delivery and price.

July 28, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Brendan,

Thanks for your review. We’re really glad to hear you were happy with the quality, turnaround time, and value for money.

We hope to see you again soon!

Cheers,
The PlumbHQ Team

Rated 5 out of 5 stars

Great service

Great service, free postage and delivery was spot on

July 28, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Charlie,

Thanks for the kind words. We’re really pleased everything arrived smoothly and that you were happy with the overall experience.

We hope to see you again soon!

Cheers,
The PlumbHQ Team

Rated 1 out of 5 stars

I’m still waiting for my order from you…

I’m still waiting for my order from you and your asking for my rating🤷‍♀️🤷‍♀️😭😭

July 22, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Richard,

Thanks for your review. According to the tracking information and after having spoken to the shipping provider directly, your parcel is showing as successfully delivered. However, we understand you’ve not been able to locate it, and as mentioned, we are already investigating this further with the courier.

Just to clarify, these review invitations are automatically triggered once delivery is confirmed by the courier. This is done to ensure an independent and unbiased review process, but we appreciate that in situations like this, the timing can be frustrating.

We’ll be in touch with you directly as soon as we have an update.

Thanks,
The PlumbHQ Team

Rated 5 out of 5 stars

East and fast purchase

Easy purchase. Kept informed at every stage and a lightening fast delivery.

July 7, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Nicki,

Thanks for the great review! We’re really glad to hear your experience with PlumbHQ was positive.

We hope to see you again soon!

Cheers,
The PlumbHQ Team

Rated 5 out of 5 stars

Great price

Great price, well packaged and quick delivery.

June 13, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Darren,

Thanks for the great feedback. We’re really pleased to hear you had a great experience with us.

We hope to see you again soon!

Cheers,
The PlumbHQ Team

Rated 5 out of 5 stars

Excellent service at PlumbHQ

The punp I required was in stock and at a reasonable price. Delivery was quick.

June 2, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Brian,

Thanks for the great review! We’re really glad to hear everything went smoothly.

We hope to see you again soon!

Cheers,
The PlumbHQ Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, fast delivery and decent prices

May 27, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Paul,

Thanks for the brilliant review. Great to hear the delivery was quick and the prices hit the mark - just what we aim for!

We hope to see you again soon!

Cheers,
The PlumbHQ Team

Rated 5 out of 5 stars

Great service

Great service. Quick delivery.

June 9, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Francis,

Thanks for the kind words. We’re really pleased to hear you were happy with the service and delivery speed.

We hope to see you again soon!

Cheers,
The PlumbHQ Team

Rated 3 out of 5 stars

I ordered a product

I ordered a product. It turned up as expected undamaged.

May 21, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Matthew,

Thanks for taking the time to leave a review. Glad to hear your order arrived safely and as expected.

We hope to see you again soon!

Cheers,
The PlumbHQ Team

Rated 1 out of 5 stars

Not worth the trouble

Was ordered on next business day delivery, came 2 days later, this meant the item was not needed anymore as arrived too late. When requesting a return, was sent a link with a QR code, no information as to which courier the code belonged too. I had to do my own investigating to find out who it was, as customer service was absolutely useless. I managed to send item, and emailed in regards to a refund, once i saw it had been delivered. I received a response saying that i had not started a return request and the i should do so. I then sent them the returns receipt and proof of delivery. They responded saying they had indeed received the item and i would receive my refund up to 30 days. Once refund was processed, i find out that they are taking postage off of my refund. So I would never recommend this company. Shocking customer services and the phone number is constantly engaged. 1 star given as cant give 0

May 12, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Donna,

Thank you for your feedback. We’re sorry to hear you were disappointed, though we’d like to clarify a few key points regarding your order and return:

Your order was placed on Saturday, 10th May. It was dispatched on the next business day (Monday 12th) and delivered the following business day (Tuesday 13th), in line with our advertised next-business-day delivery service.

Regarding your return, we’re sorry you found the QR code unclear. The courier information is included in the return email, and we’re glad you were able to locate it and complete the return. Many customers use this system without issue, but we’ll review the wording to ensure it’s even clearer going forward.

We’ve re-reviewed the market and can confirm that the price you paid was the most competitive available for this item at the time of purchase.

To keep our pricing as competitive as possible, we do not advertise or offer free returns. As outlined in our returns policy (available in multiple places across our website) we deduct the return postage cost from the refund. In your case, this was £3.58.

While we regret you had difficulty reaching us by phone, we can confirm that we responded promptly to your queries via both email and our website’s chat function. Our team works hard to support customers across all channels and always aims to reply as quickly as possible. We also regret that we were unavailable for contact yesterday due to the bank holiday.

We appreciate all feedback and are always working to improve. We’ve updated our terms to make it even clearer that we are not open to dispatch orders over the weekend. However, we do believe the service you received was in line with our advertised commitments.

Kind regards,
The PlumbHQ Team

Rated 5 out of 5 stars

Easy website to navigate

Easy website to navigate. Very quick delivery

May 21, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Sean,

Thanks for the great feedback. We’re really pleased to hear the website was easy to use and that your order arrived quickly. That is exactly what we aim for.

Let us know if you need anything else.

Cheers,
The PlumbHQ Team

Rated 5 out of 5 stars

10/10 10/10 10/10

10/10 10/10 10/10

May 8, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Janet,

Now that’s the kind of scorecard we like to see! Thank you!

We really appreciate your feedback and hope to see you again soon!

All the best,
The PlumbHQ Team

Rated 5 out of 5 stars

Great product

April 22, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Dave,

Thanks for the great review. We’re glad to hear you were happy with the product!

We hope to see you again soon.

Cheers,
The PlumbHQ Team

Rated 5 out of 5 stars

Easy ordering and quick delivery

Easy ordering and quick delivery. Good instructions and pump works great.

April 22, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Richard,

Thanks for the great feedback. We’re really pleased to hear the ordering was easy, delivery was quick, and that the pump’s doing its job.

We hope to see you again soon!

Cheers,
The PlumbHQ Team

Rated 5 out of 5 stars

Good quality for the money

Good quality for the money , delivery great no complaints

April 30, 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Steve,

Thanks for the kind words - it means a lot!

We hope to see you again soon!

Cheers,
The PlumbHQ Team

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