Sent an email to customer services on 17th July 2026, with a product query. Never received a response. In response to the reply from the company, I don't think it is good practice not checking the... See more
Company replied
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See what reviewers are saying
I ordered my full bathroom from here online for delivery, I was contacted and one item that wasn't in stock was swapped for a slightly more expensive one for no charge. It arrived properly and... See more
Company replied
Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!! The sales person I contacted was Rob Cox whose customer service attitude... See more
purchased 2 x shower units which went faulty with same issue after a short period . requested help from PW and got redirected to supplier which in turn notified me they are in administration and cea... See more
Company replied
Company details
- Bathroom Supply Store
- Boiler Supplier
- Do-it-Yourself Shop
- Home Improvement Store
- Radiator Shop
- Shower Door Shop
Written by the company
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
Contact info
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, United Kingdom
- 0121 559 2525
- onlinestore@plumbingworld.co.uk
- plumbingworld.co.uk
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent poor quality alternative products...
Sent poor quality alternative products. Not the branded products as advertised. When I complained was told this was normal and would have to pay return delivery if I wanted a refund.
June 20, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Benjamin,
Thank you for taking the time to leave us a review.
We welcome all feedback as this allows us to highlight areas within our service that may need attention or review. I'm sorry to hear you are not happy with the product received.
Having looked into this I can see the order was sent directly from our supplier. The physical product is not branded and we do not advertise as such. The brand we note online is the supplier we purchase this from. The supplier do not physically make the product, so the packaging received was that of the manufacturer.
I can appreciate that on first opening you may believe this to be a different item, but I can assure you the product we advertise and the product you received are the same. As this is the case, the customer is liable to return any unwanted goods as per our returns policy. Should the wrong item have been received, we would have arranged to collect this from you free of charge.
We aim to exceed our customers expectations and understand we have not met your expected standard. We can only hope you do choose to shop with us again in the future, to give you the high level of service we always aim to provide.
Best wishes,
Emma
Order came as stated
Order came as stated, all 7 items were intact.
Only the toilet seat was not soft close but they managed to replace it.
Will definitely order again when required.
May 31, 2024
Reply from Plumbing World (UK)
Good afternoon,
Thanks for taking the time to leave us a review.
I'm sorry to hear that part of the order was not received as advertised. We appreciate your comments on our efforts to get this resolved for you.
Thank you again for our 4-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Reply from Plumbing World (UK)
Hi Gary and Hilary,
I'm so pleased to hear you're happy with our service. We hope this experience is enough to have you shop with us again in the future.
Thank you for taking the time to leave us a review and giving us a 5-star rating, we really appreciate it.
Best wishes,
Emma
Reply from Plumbing World (UK)
Hi Mark,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with our delivery service. We use our own vehicles to ensure a safe and prompt delivery service so it's lovely to hear your feedback on this.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Postage was a rip off all I can say
Postage was a rip off all I can say, spoil Thier selves by being greedy, lost a customer 😞
Thank you for your reply, aluminium online posted out, 2x 2 mt lengths which is longer and they was bigger, than what I ordered from yourself, at least you have taken the time to reply😄
May 21, 2024
Reply from Plumbing World (UK)
Good afternoon,
Thank you for leaving us a review. I'm sorry to hear you're not fully satisfied with our delivery charges. This is an area of our business that we do put under review on a regular basis and currently our charges are as competitive as we can make them.
Due to the height of the product ordered, this is classed as an oversized parcel which does come at an additional cost. We do of course respect your views and will take your feedback on board when we next look into our delivery services.
Best wishes,
Emma
Disappointed
Have to be honest.. the individuals I spoke to were very polite but I found that my first delivery was damage in transit, only after chasing and the replacement never arrived after waiting 6 hours in an empty house! Called after the 3 hour allocation to be push back an hour, to then be pushed back another and finally a guarantee that it would arrive with the 6th hour for it not to arrive! It may be partially the couriers fault but their customer service kept giving their word so it’s hard not to place the blame
June 2, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Matthew,
Thanks for taking the time to leave us a review and i'm sorry to hear of the issues regarding your delivery. As your order was sent via an external pallet courier, we can only pass on the information that is provided to us.
Unfortunately, timescales are only estimated and can be affected by traffic/accidents, so I'm extremely sorry that in the instance of your order the delivery was made outside of the timescale given to you. I apologise for the inconvenience this caused you.
We aim to deliver the best level of service and can appreciate we have failed to do so on this occasion. We should always advise that timescales are not guaranteed and despite best efforts, there may be an unprecedented incidents that may cause delays. We can only hope that you do choose to shop with us again, so that we can give the high level of service we always aim for.
Best wishes,
Emma
Ordered 3 items
Ordered 3 items. 1 ok, 1 wrong item delivered, 3rd missing.
Lee very helpful in following up, now have complete order.
May 29, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Mr Harvey,
Thanks for taking the time to leave us a review.
I'm sorry to hear of the issues regarding your delivery, however I do appreciate your comments on how we dealt with this. I can see your order was delivered directly from our supplier, so we did have to contact them to send out the correct items.
Thank you for your kind words to my colleague, Lee. I'll be sure to pass on your feedback to him and his team leader.
We hope you do choose to shop with us in the future, so we can give you the higher level of service we always aim for.
Best wishes,
Emma
Reply from Plumbing World (UK)
Hi Mrs Tweed,
Thanks for taking the time to leave us a review. I'm pleased to hear you're happy with our products and delivery service. We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Emma
Customer Service was poor
i bought a sink and tap. No notification of despatch or delivery date. Contacted them was told order was cancelled and that I had been notified by email (I had not, no email, not even in my junk folder). No effort was made to contact me by phone either and neither was my money refunded until I made the call enquiring where my goods were. Customer service was very poor and I was hugely disappointed with the whole experience.
April 18, 2024
Reply from Plumbing World (UK)
Hi Claire,
Thank you for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review. I'm sorry to see you haven't had a positive experience shopping with us.
Having looked into this, I can see the email that was sent to you advising of the issues we were having with our supplier and that a refund would be our only option. We didn't receive a bounce back email to say this didn't reach you. I'm sorry that the money had not been refunded until you had chased delivery of your order. We were awaiting your reply to our email to confirm cancellation of the order so a refund could be processed.
We aim to deliver a high level of customer service and we have let ourselves down in truth. Our communication should have been a lot better with phone calls/texts sent in case the email was not received. I have raised this so better training can be provided as I can assure you this isn't the level of service we aim to provide.
I completely understand your feelings of disappointment with our service. I can only hope that you do choose to shop with us again in the future, so we can give you the higher level of service we aim for.
Best wishes,
Emma
Experience was good on the whole
Experience was good on the whole both on line and by phone, but I was not given advance notice of the delivery date as promised
May 24, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi John,
Thanks for taking the time to leave us a review.
I can see your order was delivered via pallet courier and it was our understanding that the courier would contact you to arrange a suitable delivery date so I apologise if this was not the case. I will raise this will logistics to ensure we are providing order updates, whether that's through ourselves or by the courier as I can assure you this isn't the service we want to provide.
Despite the above, I am glad to hear you had a great experience both online and via phonecall. We hope you continue shopping with us again in the future.
Best wishes,
Emma
Very long delay
Very long delay, I had to cancel my order because of this.
May 23, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Eva,
I'm sorry to hear you haven't had a positive experience shopping with us. Unfortunately, I cannot see any order details in relation to this review so i'm unable to look into this further or advise on the reasons for the delay.
However, that been said I do apologise for the delay and I do hope our communication throughout the order process was good. We aim to exceed our customers expectations and understand we have failed to do so on the occasion and for this I can only apologise.
Kind regards,
Emma
Didn't fulfil what we agreed
Having checked with your online chat staff that you would send the EXACT product illustrated, you sent the larger new model, that I specifically said we didn't want as it wouldn't fit. I didn't bother contacting you when it arrived as our timings did not allow waiting for a replacement. My plumber managed to do a workaround, but it cost me more of his time.
May 8, 2024
Unprompted review
Reply from Plumbing World (UK)
Good afternoon,
Thank you for your feedback. I'm sorry to hear you have not had a positive experience shopping with us. Having looked into this I can see the wrong product information was displayed online to which this has now been changed. That being said, we have clearly let ourselves down on having the information reviewed prior to your purchase and I'm very sorry for this.
I appreciate we have not met our usual standard of service and this has left you with feelings of disappointment. I can completely understand your point of view and we should have done more to ensure the product was fit for purpose. I cannot apologise enough that you had to experience this.
Best wishes,
Emma
All good
All good , tank arrived in good time. Not packaged but perhaps didn't need to be! Was fitted by local plumber.
May 1, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Ian,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with your product and our delivery service. We have taken your feedback regarding the packaging on board and will discuss this with our dispatch team.
Thanks again for our 5-star rating. We hope you shop with us again in the future.
Best wishes,
Emma
New customer
We are yet to install the toilet however it was easy to order online, we were given up dated delivery times and it was delivered by a very friendly helpful driver. Based on this service we would use this company again.
May 8, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Christine,
Thanks for taking the time to leave us a review, we really appreciate it.
I'm so pleased to hear you're happy with the ease of ordering and our delivery service. Thank you for your kind words to our driver, Lee. I'll pass on your feedback to ensure he gets the recognition he deserves.
Thanks again for our 4-star rating. We look forward to your next purchase!
Best wishes,
Emma
"I recently purchased from…
"I recently purchased from PlumbingWorld and I'm thoroughly impressed. Not only is the product high quality and exactly what I needed, but the customer service experience was exceptional. From helping me find the right product to ensuring timely collection, PlumbingWorld exceeded my expectations. I highly recommend them for anyone in need of plumbing supplies."
April 16, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Saddam,
Thanks for taking the time to leave us a lovely review, i'm so pleased you had a good experience shopping with us.
We pride ourselves on offering the highest level of service throughout the order process so your feedback really means a lot to us.
Thanks again for our 5-star rating. Your recommendation for our company as greatly received.
Best wishes,
Emma
Good experience.
Large website to browse. Chose my items and quickly paid. Email confirmation came through not long after. Very good purchasing experience. Delivery was prompt.
April 26, 2024
Unprompted review
Reply from Plumbing World (UK)
Good morning,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with your ordering experience. We aim to provide communication throughout the order process so our customer are kept up to date of when their delivery is due. So, thank you for your feedback on this.
We hope the experience is enough to have you shop with us again in the future. Thank you for our 5-star rating.
Best wishes,
Emma
Don’t ever buy things from these people…
Don’t ever buy things from these people order a glass and they supplied very bad quality even its not glasss it was plastic and profiles were bent
May 10, 2024
Unprompted review
Reply from Plumbing World (UK)
Good morning,
Thank you for leaving us a review.
I cannot find any orders under your name to look into this further, but I am sorry if you haven't had a positive experience shopping with us. I can assure you that all of our enclosures and wetroom screen products are made from glass. If you could provide your order number/order details I can certainly look into this for you and provide further clarification.
Best wishes,
Emma
Misleading images
I needed a sink with drainer that had no tap holes for my kitchen. The image on the website was exactly what I was looking for and the description didn't mention any tap holes. However, when it arrived there was a hole on both sides as it was reversible. I queried it to see if I could return it with it being inaccurately advertised but I was told I would have to pay £30 to return it. In addition, there is only 1 blanking off disc and they don't sell them, so I need to source one of those. Delivery was good and the sink is good quality.
May 8, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Jules,
Thanks for taking the time to leave us a review and i'm sorry to see your experience hasn't been fully positive.
I am pleased to hear you're happy with the product quality and delivery service. Reversible sinks do come with only one blanking plug so that you can cap off whichever tap hole isn't being used. Although the product image does show no tap holes, the diagram on the product page does show where the tap holes are located and the dimensions of such. These products have temporarily been removed from our website due a stock issue, but that being said we will take your feedback on board regarding product descriptions if they do come back into stock for us to advertise.
Thanks again for leaving your feedback. We hope you do continue to shop with us in the future, so we can turn your experience into a 5-star rating!
Best wishes,
Emma
A great boiler
A great boiler. Communication and delivery very good. Thank you.
April 30, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Peter,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with your product and our over all service. We aim to provide the best possible service throughout the order process so it's lovely to have your feedback on this.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Reply from Plumbing World (UK)
Hi Helen,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service and delivery from our trusted supplier. We hope you love your order, Tissino is a brilliant brand for product quality and over all service.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
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