Sent an email to customer services on 17th July 2026, with a product query. Never received a response. In response to the reply from the company, I don't think it is good practice not checking the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered my full bathroom from here online for delivery, I was contacted and one item that wasn't in stock was swapped for a slightly more expensive one for no charge. It arrived properly and... See more
Company replied
Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!! The sales person I contacted was Rob Cox whose customer service attitude... See more
purchased 2 x shower units which went faulty with same issue after a short period . requested help from PW and got redirected to supplier which in turn notified me they are in administration and cea... See more
Company replied
Company details
- Bathroom Supply Store
- Boiler Supplier
- Do-it-Yourself Shop
- Home Improvement Store
- Radiator Shop
- Shower Door Shop
Written by the company
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
Contact info
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, United Kingdom
- 0121 559 2525
- onlinestore@plumbingworld.co.uk
- plumbingworld.co.uk
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Plumbing World (UK)
Hi David,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with our products and prices. We pride ourselves on having an extensive range of products so it's great to hear you chose to shop with us.
Thanks again for our 4-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Excellent service
Excellent service and very prompt delivery. Good choice of products, although the bath screen we purchased has not yet been installed, so I cannot review it yet. I would definitely use this supplier again.
February 20, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Lewis,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience shopping with us. We have a wide range of products for all areas of the bathroom, kitchen, plumbing and heating so it's great to hear you chose to shop with us for your bath screen.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Faulty shower units
purchased 2 x shower units which went faulty with same issue after a short period . requested help from PW and got redirected to supplier which in turn notified me they are in administration and ceased to trade. went back to PW and they informed me they are unable to assist with warranty.
Update:
I have been contacted by Plumbing World representatives recently and they have offered further help by sourcing faulty items externally. i can confirm items have arrived and issue resolved.
March 20, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Mr Brandic,
Thank you for leaving us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review. I'm sorry to hear your experience has not been positive.
I'm sorry for the poor response in regards to your warranty. In honesty, your query came at a time where there was a lot of confusion in regards to guarantees and warranty so we were gathering information on how best we can help.
I can see the conversation is still ongoing with our aftercare team who are looking to source the parts for your from an alternative supplier who stock the exact product. I sincerely hope this matter is resolved promptly and no further inconvenience is caused.
Best wishes,
Emma
Reply from Plumbing World (UK)
Hi Dawn,
Thanks for taking the time to us a review. I'm so pleased we were able to assist with any queries you had. We aim to provide the best service throughout so knowing our products is key for us to be able to do that.
Thanks again for our 5-star rating. We hope you shop with us again in the future.
Kind regards,
Emma
Great communication and support from…
Great communication and support from the team. They also gave good advice for the fitting of the device.
March 4, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi James,
We appreciate you taking the time to leave us a review. We aim to provide the best possible service both before and after purchase, so it's great to hear we were able to assist with your queries of installation.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Good choice of products
Good choice of products, easy to use website. Very good prices.
message saying my item would come direct from supplier, the supplier phoned me to arrange delivery, which came when promised, very quick good service.
March 9, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Deborah,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service. We build and maintain positive working relationships with our suppliers to ensure a smooth and positive order process whether that has a direct delivery or the goods are being delivered on our own transport.
Thanks again for our 5-star rating. We hope you continue to shop with us in the future.
Kind regards,
Emma
Shocking service
Shocking service. Sold us faulty tap, would not accept a return. We installed it and uninstalled it at a cost of £260, the best PW could offer was ‘the best we could offer is a replacement tap at a discounted price.’ Making a claim through my bank now.
March 15, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Lou,
Thanks for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.
I've looked into this further and can see your reports of issues with the tap after installation. Once installed, you are covered by the manufacturers warranty. Our team did liaise directly with the manufacturer on your behalf and can see they requested for you to put a claim in against the warranty so the product could be tested. As this was not actioned, unfortunately there was no further advice we could have given at this point.
However, I can see our after care team did continue to push this case with the manufacturer, who have since agreed to collect the tap. This isn't something they would normally do without verifying the installation first, but I am pleased we were able to get to this resolution.
I can understand your frustrations of wanting an immediate resolution, but since the warranty is covered by the manufacturer after installation we do need to get their technical advice on how best to resolve this.
Best wishes,
Emma
Great company to order from
Great company to order from. Got very quick confirmation that order had been processed and was in stock. Notification of delivery was provided the next day and the radiator arrived before midday the next day. What more can you ask for?
Thanks very much.
March 13, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Stewart,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service. I can see you've ordered a product from one of our most reputable suppliers. They offer great products as well as a great delivery service so we work hard to maintain a positive working relationship with them. It's great to have your feedback on this.
Thanks again for our 5-star rating. We hope you shop with us again in the future.
Best wishes,
Emma
non delivery
I ordered on line and even went on there chat on the website to confirm they could deliver, they said they could deliver and even gave me a price. I received an email the day I was expecting delivery to say they couldn't deliver to my address. this caused a delay in getting the job done as everything was arranged for this delivery date.
February 29, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Terry,
Thanks for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.
I'm extremely sorry for the miscommunication on our part. Having looked into this, this was a genuine error. Due to us not delivering with our own vehicles, we were unable to send products of that nature on a pallet and therefore could not deliver to you.
However, our website was displaying the incorrect information which showed availability of this product to your delivery location. I cannot apologise enough for this error. This is something we are working on to fix and will hopefully show the correct availability in the near future.
We aim to exceed our customers expectations and understand we have fallen below our usual standard. We can only hope you do choose to shop with us again in the future, so we can give you the higher level of service we always provide.
Best wishes,
Emma
Good value and fast delivery
Plumbing World had the Franke sink I wanted at a good price. Delivery was prompt
February 26, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Jason,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with your product and price. Franke sinks are one of our biggest sellers so it's great to hear that you chose to shop with us. We hope this experience is enough to have you shop with us again in the future.
Thanks again for our 5-stars.
Best wishes,
Emma
DO NOT USE I HAVE BEEN RIPPED OFF
Got sent 3 Wetroom screen panels unfortunatly they were not checked but there were 2 x holes going all the way through the panels right in the middle. Sent photos of damage, panels were still where the delivery driver had left them. They refused to refund or replace. Very cheesed off to say the least Order 371937
February 14, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Dave,
Thanks for taking the time to leave us a review.
I'm sorry to hear you're not happy with our service. From looking into this, I can see a replacement or refund wasn't provided due to the products being delivered in a perfect condition and signed for us such. We deliver using our own transport team which allows us to not only give a personal service, but also gives us more control on how the products are handled. Photos are always taken on delivery, which do show your products with no damage.
We appreciate your views and will take your feedback on board under our next review.
Best wishes,
Emma
What would a 2 week delivery delay do
We ordered £750 of bathroom fittings. A key item was reported as out of stock by their supplier until later in week. We accepted this delay.
For the other items we had to repeatedly email to find out delivery details. The key item failed to turn up. I emailed -no answer. I phoned: "we'll call you back" -no call back. I phoned again... and got a call back to say the item was at least 2 weeks further delayed. Disaster.
Think very carefully about your dates and the effect of last minute delays if you use plumbing world.
March 7, 2024
Unprompted review
Reply from Plumbing World (UK)
Good morning,
We appreciate you taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.
Firstly, I'd like to apologise for not all items being readily available at your point of order. From looking into this further, I can see most of the order was due to be delivered directly by our supplier. Due to the stock not physically being with us, our website advises on the likeliness of the product being in stock, rather than specific stock levels.
On placing the order with them, we were hit with a delay on the stock arriving to which we can't ever guarantee. We do advise not to book any installers until all goods have been received and products have been checked over to ensure they are fit for purpose.
That being said, our communication regarding the delayed deliveries could have been much better. I can see on a number of occasions you had to chase for an update and this certainly isn't the level of service we want to provide. I cannot apologise enough for this. I can only hope you do choose to shop with us, so we can give you the higher level of service we always aim for.
Best wishes,
Emma
deliveredontime
March 7, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Mr Dunster,
We appreciate you taking the time to leave us a review.
I'm pleased to hear you're happy with our delivery service. We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Emma
All good!
All good!
Was in a hurry for the radiator and Tanyka from customer services was great in ensuring I received it in time.
Thanks
February 20, 2024
Reply from Plumbing World (UK)
Good morning,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service. We offer a wide range of products many of which are available on a quick turn around so it's brilliant to hear you chose to shop with us.
Thank you for your kind words to my colleague, Tanyka. I've passed on your feedback to ensure she gets the recognition she deserves.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Reply from Plumbing World (UK)
Hi Paul,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with our service, particularly the delivery. I hope this experience is enough to have you shop with us again in the future.
Thanks again for our 5-star rating.
Best wishes,
Emma
Having initially ordered the wrong…
Having initially ordered the wrong shower tray Kayleigh went out of her way to help me and order the correct shower tray at a price that negated the restocking fee on the shower tray I returned.
It is an absolute pleasure to deal with a company who puts the customer first.
I would not hesitate to order from them again, and will recommend them to my friends.
March 5, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Mike,
Thank you for taking the time to leave us a review. I'm so pleased to hear you're happy with our service.
We understand that sometimes not all products are suitable and will do everything we can to help minimise the additional costs on getting the correct product. Thank you for your kind words to Kayleigh. I have passed on your feedback to ensure she gets the recognition she deserves.
Thanks again for our 5-stars. Your recommendation for our company is greatly received and we look forward to having you shop with us again in the future.
Best wishes,
Emma
Reply from Plumbing World (UK)
Hi Martin,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service. We hope this experience is enough to have you shop with us again in the future.
Thanks again for our 5-star rating.
Best wishes,
Emma
Customer satisfaction
Excellent customer service, especially from Jenny Jones. Very quick delivery. Only negative was seat not same as website. Jenny quickly resolved issue and had correct one delivered next day.
February 19, 2024
Reply from Plumbing World (UK)
Good morning,
Thank you for leaving such a lovely review.
Firstly, I apologise for the incorrect toilet seat being delivered to you. Bringing this to our attention means our website has now been updated along with any similar products with the same toilet seat so thank you so much for this.
Despite the above, I am pleased to hear you're happy with how we resolved this particularly from Jenny in our sales team. I've passed on your feedback to her and her team leader to ensure she gets the recognition she deserves.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
order 7 days advance on Fri for Mon…
order 7 days advance on Fri for Mon delivery been told it change to following Thu 13 days waiting
February 26, 2024
Unprompted review
Reply from Plumbing World (UK)
Good morning,
Thank you for taking the time to leave us a review.
Firstly, I apologise that not all of your order was readily available at your point of purchase. Sadly, we do not have the capacity to keep all items in our warehouse meaning we were awaiting delivery from our supplier to fulfill your order to which there was a small delay.
We do advise not to book in any plumbers or installers until all goods have been received to ensure they are fit for purpose. This being said, we are extremely sorry that we were unable to fulfill the original delivery date provided despite this being provisional.
We aim to exceed our customers expectations and understand we have not met your expected standard. We can only hope you do choose to shop with us again in the future, to give you the higher level of service we always aim for.
Best wishes,
Emma
BIG JOKE …
after placing order which was all marked as in stock recevied email next day saying items where out of stock. was given 4 dispatch dates all of which changed then given a definite date which also failed but everything still marked as in stock on there website after cancelling order was given a 3 to 5 day for refund. this also has cost me a weeks work as cant supply and fit items
February 25, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Adrian,
Having looked into this I can't find an order under the name used on this review or the reference given. Our order numbers start with 0000 which isn't in the format of the one provided. I believe you may purchased this with a different company.
If you have any further details for the order so we can look into this further, please drop us an email to customerservices@plumbingworld.co.uk.
Best wishes,
Emma - Plumbing World
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.