I call Friday morning . I wasn’t getting any heat from my split system. Got an appointment that same day, amazing. Technician phoned before he arrived. The Tech knew exactly the problem fixed it... See more
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Prompt, comprehensive heater service! Once again we are thrilled with Plum’s expertise, professionalism and attention to detail. We had our 7yo ducted heater serviced and the process was clearly expla... See more
Company replied
Technician rang to say he was on his way. Informed us on how the service on our Gas Ducted Heater was to be carried out and at the end of the service showed the photos of the components he replaced.... See more
Company replied
This company's attention to customer service is outstanding. Great communication..even calling ahead to let me know the technician is on the way ! Special mention for Daniel our tech who explained... See more
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Company details
Written by the company
Plum Heating & Cooling - Your Premier Destination for Comprehensive HVAC Solutions. As Plum Trade Services, we are proud to offer a full range of heating, cooling, electrical, and hot water services. Our skilled technicians are experts in installation, maintenance, repairs, and servicing of all types of heating and cooling systems, including gas ducted heaters, air conditioners, evaporative coolers, ducted reverse cycle air conditioners, and multi-split systems. In addition to HVAC services, we also specialize in hot water system replacements and home electrical work, ensuring that we are your one-stop-shop for all your comfort needs. With friendly, reliable technicians, you can trust Plum to keep your home comfortable and safe.
Contact info
Unit 4, 22-30 Wallace Avenue, 3030, Point Cook VIC, Australia
- 03 8360 9622
- contact@plumheatcool.com.au
- plumheatcool.com.au
4.7
Excellent
278 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Knowledgeable staff who give clear…
Knowledgeable staff who give clear information. Technicians able to answer queries adequately. Pricing reasonable.
April 9, 2026
Unprompted review
Reply from Plum Trade Services
Thanks for the great feedback, Janette! We’re glad to hear our team provided clear information and that our technicians could answer all your questions during the major service of your gas ducted heater. It was a pleasure assisting you at your home in Werribee, and we appreciate you highlighting our fair pricing.
Regards,
Plum Team
Problem solved
I’m very happy that Matt was able to come on an extremely hot day and ensure my split system cooler was working. Matt knew exactly how to fix the problem very efficiently. Thank you.
January 9, 2026
Unprompted review
Reply from Plum Trade Services
We are so glad to hear that Matt was able to get your split system back up and running, especially on such a hot day, Jan! It’s great to know he identified the issue quickly and provided an efficient solution to keep your home comfortable. Thanks again for choosing Plum!
Regards,
The Plum Team
Inflated pricing for sub-standard service
Firstly: I don't generally put one star reviews but on this occasion, I regretfully had to.
I have used Plum Trade Services in the past. I have paid about $290 to get a capacitor replaced. The person who did the job had to come a second time round to get the part. The part costed an extra ~$60. This was handled professionally despite it being in the higher price bracket I was expecting to pay.
On a second occasion, first I was charged ~$350 to come look at a fault. I had two people this time come up my roof which felt unnecessary vs the one person last time. They scribbled with permanent on my wood without asking and after some time discovered a faulty transformer. I found one of the screws missing.
They claimed that they had to contact the supplier to determine the part price. Despite knowing I was experiencing financial distress they claimed a step down transformer will cost an approximate extra $550. I felt this was a grossly inflated price so I asked for a receipt showing the part from the supplier and it's cost. I felt gaslighted here when they claimed that the prices are internal prices. How is it that they had to then get the prices from the supplier? This felt more like them pretending they even had to reach a supplier because the part was a common part and there was only one transformer common to all bonaire heating units. In conflict with their previous claims, such a device should have been available on first visit given the nature of the circumstance.
By the time they had to come back to me with a still unacceptable discounted negotiation of a ~$100 cheaper price, I had already done my research, found a part, got it delivered and installed for just $45. I was happy to pay them up to $400 to replace a $45 device but charging me $1000 is unjustifiable especially when they knew my circumstances at the time.
-- Date of event is approximate.
-- Responses are not requested or required. This matter has been closed.
April 24, 2025
Unprompted review
Reply from Plum Trade Services
Hi Duncan,
Thank you for taking the time to leave detailed feedback. We’re sorry to hear that this experience was frustrating, particularly given the circumstances at the time.
To clarify, the component replaced previously was a capacitor, which differs from the transformer later identified as faulty. Transformers are not standard stock items and require confirmation of availability and pricing with our supplier. The initial attendance fee covered diagnostic time, which was discussed at the time of booking, with any required parts quoted separately once identified.
Our pricing reflects not only the part itself, but also labour, warranty, supplier guarantees, and compliance requirements. While we understand that alternative solutions can sometimes be sourced independently at a lower cost, the pricing we provided was based on our standard business processes and responsibilities. We did attempt to assist by offering a discounted price once your concerns were raised.
We regret that this situation occurred during a difficult financial period for you and that the experience left you feeling dissatisfied. Your feedback has been shared internally so we can continue to improve our communication and customer experience.
We wish you all the best moving forward.
Kind Regards,
The Plum Team
Superb service
Superb service. The guy came up on time and finished the work before schedule.
December 12, 2025
Unprompted review
Reply from Plum Trade Services
We're glad to hear that you experienced good service and were impressed with the technician's efficiency. Punctuality and completing the work promptly are things we really focus on. Thanks for choosing Plum, Mat!
Regards,
The Plum Team
Reply from Plum Trade Services
We're glad to hear you found our team pleasant and very helpful! Thank you for taking the time to share your positive feedback with us. Thanks for choosing Plum!
Regards,
The Plum Team
Very fair and reasonable to deal with.
I’ve been a customer of Plum for many years now and I trust them to look after my cooling and central heating system. I rang them to check my cooling system to make sure that everything is working fine after a mini tornado hit our suburb. I was quoted a standard price for the job. When Aiden, their technician, came over to test it, he verified that everything is working well and the unit is secured. I ended up paying just half the price that was originally quoted.
November 5, 2025
Unprompted review
Reply from Plum Trade Services
Thank you for your long-term loyalty and for trusting Plum to look after your systems, especially after the recent extreme weather event, Michelle. We are very glad to hear Aiden confirmed that your cooling system is working well and secure. We appreciate your feedback and are pleased that the final price reflected the work required. Thanks for choosing Plum!
Regards,
The Plum Team
Aden was absolutely fantastic in…
Aden was absolutely fantastic in servicing our air con i absolutely love dealing with Plum , prices are reasonable and their service is A+
October 9, 2025
Unprompted review
Reply from Plum Trade Services
That is absolutely wonderful feedback, Sharon! We're thrilled to hear that Aden was fantastic during the service and that you love dealing with Plum. Thanks for choosing Plum!
Regards,
The Plum Team
Expensive but very good
A little on the expensive side, but very good service and communication from both the technicians and administration staff.
October 8, 2025
Unprompted review
Reply from Plum Trade Services
Thanks for your honest feedback, Paolo. We're delighted to hear that you experienced very good service and communication from both our technicians and administration staff—that's great to know! We also appreciate you letting us know that you found the service a little on the expensive side. We constantly work to ensure our pricing reflects the high level of expertise, quality of parts, and thorough service we deliver. Thank you for choosing Plum.
Regards,
The Plum Team
Damien from Plum heating and cooling…
Damien from Plum heating and cooling was fantastic. Serviced my gas heating unit, and made sure everything was worked correctly. Damien did a thorough job
September 19, 2025
Unprompted review
Reply from Plum Trade Services
That’s fantastic to hear, JC! We're thrilled that Damien was fantastic and did such a thorough job servicing your gas heating unit and ensuring everything was working correctly. Thank you for choosing Plum.
Regards,
The Plum Team
Satisfied with the service and…
Satisfied with the service and technician Josh clearly explained to me what has been done and what need to be done on next service
October 1, 2025
Unprompted review
Reply from Plum Trade Services
Thanks for your feedback, Mary! We're pleased that you were satisfied with the service and that Josh clearly explained the work done and the recommendations for your next service. Thank you for choosing Plum!
Regards,
The Plum Team
Outstanding service throughout
Outstanding service throughout. Concise and detailed report after the service was completed. Communication was excellent. Highly recommend Plum Trade Services.
September 29, 2025
Unprompted review
Reply from Plum Trade Services
Thank you for your fantastic feedback! We are thrilled to hear you experienced outstanding service and found our communication to be excellent. It’s also great that the concise and detailed report met your expectations. Thanks for choosing Plum!
Regards,
The Plum Team
Importance of serving.
Request was for a standard service, which was done. As the unit is just over a year, the gentleman (forgot his name)
Told me as it is and showed me photos, which I appreciated as the installation unfortunately was not done by Plum. It seems that despite dealing directly with Bonair to replace my existing unit. They out source the installation
September 16, 2025
Unprompted review
Reply from Plum Trade Services
Thank you for your feedback, Barbara. We're glad to hear that our technician was able to provide a thorough service. Thanks for choosing Plum!
Regards,
The Plum Team
Plum servicing
Had evaporative cooling & heating serviced by Josh. Phone call to let you know they are on their way. Before and after photos to show what has been done. Everything well explained by Josh. Better price if you are a return customer.
September 3, 2025
Unprompted review
Reply from Plum Trade Services
Thanks so much for the feedback, Lesley! We're glad to hear you had such a positive experience with Josh and really appreciate you highlighting the great communication and service you received.
Regards,
The Plum Team
Prompt and professional
Prompt professional and courteous service people.
September 2, 2025
Unprompted review
Reply from Plum Trade Services
Thanks so much for the fantastic feedback! We're absolutely thrilled to hear that our service people were prompt, professional, and courteous. Thanks again for choosing Plum! If there's anything you need in the future, don't hesitate to reach out.
Regards,
The Plum Team
Ducted heater major service.
Damien was excellent. On time, friendly, knowledgeable and efficient. Highly recommend.
August 12, 2025
Unprompted review
Reply from Plum Trade Services
Thanks so much for your kind words, Lynne! We're thrilled to hear Damien was on time, friendly, and provided an excellent service. We really appreciate you taking the time to recommend us. Thanks for choosing Plum!
Regards,
The Plum Team
Plum provides a great service.
I was very happy with the service provided by Damian who serviced my ducted heating system. He was very friendly, professional and efficient in his work.He provided me with photos and answered my questions. Also sent information that I needed. I highly recommend Plum and especially Damian.
July 31, 2025
Unprompted review
Reply from Plum Trade Services
Thank you for your wonderful feedback again, Dallas! We're so pleased to hear that Damian provided you with such friendly, professional, and efficient service for your ducted heating system. It's great that he shared photos and all the information you needed.
Thank you for choosing Plum!
Regards,
The Plum Team
Daniel was very professional and…
Daniel was very professional and careful in his work. I have found Plum to be extremely diligent with their workers.
July 28, 2025
Unprompted review
Reply from Plum Trade Services
Thanks so much for your feedback, MJ! We're pleased to hear Daniel’s professionalism stood out and that you’ve found our team to be consistently diligent — it means a lot. Thanks again for choosing Plum!
Kind regards,
The Plum Team
Fantastic Service
Fantastic service, very punctual, efficient and great communication. Willing to explain and answer any questions. All the Plum workers were polite and friendly and completed the job in a timely manner. Highly recommend.
July 18, 2025
Unprompted review
Reply from Plum Trade Services
Thank you for your wonderful feedback, Georgie! We're delighted to hear you found our service punctual, efficient, and communicative. It's great to know our team was polite, friendly, and helpful throughout. We really appreciate your recommendation. Thanks again for choosing Plum!
Kind regards,
The Plum Team
They were very professional and quickl…
They were very professional and quickl was very happy lovely people l have used them before l highly recommend plum heating and cooling.
July 15, 2025
Unprompted review
Reply from Plum Trade Services
Thank you for the great feedback, Carol! We're so pleased to hear that you've had another positive experience with our team. Your continued support means a lot to us. Thanks again for choosing Plum!
Kind regards,
The Plum Team
Major service & no heater for 10 days
I paid $495 for a Major Service on my gas ducted heater. Everything seemed fine on the day, but the very next morning the heater faulted and stopped working.
After some back and forth, it took 10 days for a technician to return. They found a faulty part, which I then had to pay an additional $120 to replace.
I’m frustrated and disappointed. If the heater was serviced properly, why did it stop working immediately after? What exactly did I pay $495 for, if it didn’t identify or prevent this fault?
I won’t be using your services again and will be sharing this experience.
June 10, 2025
Unprompted review
Reply from Plum Trade Services
Dear JC,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment regarding the recent service and pricing.
After reviewing your case with our team, we’d like to clarify the sequence of events and the steps we took to support you. After Joshua completed a major service on 29/05/25, your unit was tested and found to be working without any issues. When you reported intermittent operation on 03/06/25, we promptly worked to arrange a follow-up visit. Although there was a short delay as we tried to reach you, we booked your appointment for the next available time after the public holiday.
On 10/06/25, our technician Jacob diagnosed a faulty pressure switch—a component that was functioning at the time of the original service and, unfortunately, is not possible to proactively test when the unit is operating normally. We understand how frustrating it can be when a fault occurs so soon after a service, and we want to assure you that this was a genuine coincidence rather than an oversight.
To assist, we waived the standard $150 call-out fee and significantly discounted the pressure switch replacement from $200 to $120 as a gesture of goodwill.
Our goal is to treat every customer fairly and ensure your experience with us is positive. We hope this explanation clarifies the situation. If you’d like to discuss your concerns further, please don’t hesitate to contact us directly—we are always here to help.
Kind regards,
The Team at Plum
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