Plus Cases Reviews 227

I ordered a battery case for my iPhone 12
I was not happy when I did not receive paperwork when I made my order I had to call but their phones are not working because of Covid so I emailed them and they emailed me right back and sent me paperwork along with all the information I requested I received my phone case with thin reason.
I ordered my And received it on the 2 of July. And it The delivery time was as advertised. fine as far as I can tell so far the prouduct is working great thus far the case is nice.it is a case that seems protective it is made from heavy silicone

I alway purchase the protective glass to prevent Screen cracking I used the safety glass on my previous phones and never had a main screen crack I did drop it a couple times and he had one of the glasses crack which I removed and put a new one on which was fairly simple is got to get all the air bubbles out but it’s a smart investment to get the glass to go on top of these cases.

Should have read the reviews first.
DO NOT BUY FROM THIS COMPANY

Ordered a case, money taken. No case, no email, and no response from plus cases

Scammers!!! Paid for a faster delivery which should be in 2-3 days. It has been more than 12 days and nothing. Tried to contact many times and no reply at all. Do not do business with them you will have your money robbed. Everyone should raise a chargeback in the bank and claim the money back.

The worst company I have ever done business with, they totally took my money and gave me nothing in return.

Tried to call them, tried to e-mail them and they totally refused to have contact with me once they had my money. Had to file a fraudulent charge with visa

They totally stole my money for the cost of a case and I never did get it to date.

If you buy here or try to buy here it is your own fault for wasting your time and money.

You’ll have nobody to be mad at but yourself.

I rate this product a 3 star based on the vagueness of the instruction manual. To have one single button that controls 5 different functions (on, off, charge case, charge phone, charge both) it'd have been pretty helpful to be more specific on "pressing the button in different ways."

Anyways.. I read several reviews and also thought that my case was defective, too, but I got lucky and figured out the issue without help. Hopefully this information will help some of you, too.

So.. my phone is the Note10+5G.. and with this phone comes a high speed charging cable that actually has a USB-C connection on both ends. The plug on the box is the same as the plug on the phone, basically.

Well.. the phone case only supports the slower charging cables. USB on one end and USB-C on the other. Switching the cables back and forth.. one works and one doesn't.

I could only imagine how many of you just have this issue that technically isn't even a defect.

Give it a try.. hopefully it works for you, too. I'm just glad I figured it out on my own and didn't have to have the same experience with customer service that some of you have had.

Damn. I should have searched for reviews before ordering. I placed an order with ‘expedited shipping’ 10 days ago. Despite being given a tracking number, the Post Office says nothing’s been mailed yet. I have little confidence in the Post Office either, so I emailed Plus Cases directly. Plus Cases literally said they ‘hope’ to get my order in the mail ‘by the end of next week.’ I’m not kidding. It’s only Tuesday. And it’s already been 10 days. How long do orders WITHOUT expedited shipping take? A year? My God. So buyer beware. Learn from my mistake.

I returned a defective item to these people back in April
I received an email telling me tads yada yada
Then it said it was shipped more yada yada days have passed and nothing
DO NOT BUY from this outfit

Unless you want aggravation
Based on the reviews I’m not the only one
After posting this I will receive a yada da yada email telling me our team is working on it

I still don’t have my item and spent hundreds of dollars

I was sent a defective product and its been over 2 months and still no replacement. cannot get a hold of anyone in this company.

Worst business.
Bought a case that doesn't work. Tried contacting the support, but the ignore all my emails. They don't reply to me, and their case doesn't work at all. Scamers!😡😾

I ordered a case on 5/6 and paid for express shipping and as of today, still no case and no communication. Horrible company, buy at your own risk and good luck getting it.

Extremely horrible company to deal with. Bait and switch and when confronted with pictures they just quit responding to any communication. Don't do business with them. Case they sent was not what I had order and took 8 weeks to get the wrong one.

Despite showing stock on the site, and constant chasing for a month, I gave up and have had to get a refund from the credit card company. Awful to deal with and not to be trusted

Avoid this place.
Support replied to me almost instantly when I asked a question about the product. Placed my order a week ago with expedited shipping and suddenly it’s 100% quiet.
Another questionable thing I noticed after making my purchase was their “listed” inventory. The numbers must be randomly generated as all colors of a product always have the same number. And the number will grow and shrink at random.
Really wish I read reviews before ordering. I hope google removes them from top results

This company has been a nightmare to do business with. Please do not, I repeat, do not do business with them. My case failed after about 4 months but it had a one year warranty. I have been trying to get a warranty replacement for the last three months now. Rather than buy from them, you need to run the other way. Their service has been nothing short of horrendous.

Update: I requested the warranty replacement on February 28. The old case was shipped to them couple days later. Today is May 21 and I still have not received the replacement. And yes, there’s been multiple email conversations and promises from them to address, but still no case.

If I could give this company 1/2 star or zero I would. I placed an order on April 15th for a MagSafe Battery pack. First of all, way overpriced. Secondly, I never received an email with an order number but my card was charged. It’s been 3 weeks and no clue where it is. They claim they need the order number but why can other companies look up by name, address or even cc number? They don’t even take calls during Covid - which makes no sense. So now I have to communicate via email which is slow. I have no choice to dispute the charge to get my money back. So frustrating. This company really is poorly managed. Do not shop here!

Not sure why this company is beat on so much. It hast fast customer service and I received exactly what I ordered. I will order again. 5 stars from me!

I ordered a phone case for Iphone XR. This is a case with additional 4800mah battery. The case was assumed to be aluminum and waterproof.

The product received is a plastic case with 3600mah battery and not waterproof.

I sent several messages with confirmation of the order form and photo of the product received.

No follow-up from them since sending proof of wrong product received.

Unfortunately, the same as a lot of other people. The battery case worked fine for about 3 weeks then stopped working. I would have been ok if they would have honored their warranty, but their plan is to wear you down with lack of responses to inquiries to the point where you give up. Stay away from this company!

I purchased a case from this company but bought wrong case. I contacted them and they let me return it at my expense. I ordered the right one but within two weeks the connection on phone with every call was distorted. I emailed them and three times they sent me same exact information about charging troubleshooting. Not my problem. Then I realized they did not refund my money for first case 135 dollars. They now do not return my emails . They do not accept calls. They have stolen over 220 dollars from me. DO NOT BUY FROM THEM. They are cons. P

After numerous attempts via email and phone calls there were no responses. I was recommended by Apple Canada, clearly they had no idea of the Extremely Poor Customer Service at Plus Cases. DO NOT WASTE YOUR TIME OR MONEY. NO CUSTOMER SERVICE!