PlusDent Reviews 

946
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

I'm so impressed with the results of my aligners. The whole process from start to finish was so easy, no pain & not having to constantly make appointments for checks! If anyone does need the IPR (fi... See more

Company replied

Rated 5 out of 5 stars

I had an initial free scan at PlusDent London Hammersmith and I only have positive reviews about it. Dr Royds really took the time to answer my questions and explain what the treatment plan would look... See more

Company replied

Rated 1 out of 5 stars

After what seemed a promising start I’ve been severely disappointed with Plusdent! I’ve had to have a realignment program and it’s been 6 months now chasing them for instructions having to do a 110mil... See more

Rated 5 out of 5 stars

Had IPR, and again Tom was really clear and attentive in his explanation. Went through the details to how to insert the aligners. Started wearing my aligners, fit perfectly, easy to use, onto my seco... See more

Company details

  1. Cosmetic Dentist

About PlusDent

Written by the company

Our dentists straighten your teeth with the use of state-of-the-art invisible aligners. It is safe, discreet and takes just a few months. It comes at a fixed price, which is typically 70% cheaper than for a fixed brace. For a smile that lasts a lifetime.

Contact info

2.8

Average

TrustScore 3 out of 5

946 reviews

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No recent history of asking for reviews

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2.8

All reviews

(946)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Quick and easy!

Good overall. Kindly saw me despite the fact that I was running late. Very transparent about total fees (what they tell you you’ll pay, no hidden charges), and explain everything very well. The whole process was easy and everyone seems very kind and easy to talk to. Only reason I knocked off a star is because staff didn’t mention the promotions they were running, which will save me £500! I had to ask about it, so unless I had I might not have been able to access this great offer. Also would’ve appreciated being offered a water bottle, or a water cooler in the room. Excited about my treatment plan.

Actually one other thing they could improve on is explain what makes a person fall into a certain bracket ( different treatment/price plans) it’s a big jump to each stage. I would have thought mine fell into the mild bracket and was surprised to learn it fell into medium, but not really an explanation as to why. Will query this in the next appointment and consider whether I’d like to proceed.

March 21, 2022
Unprompted review
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Reply from PlusDent

Hey Anisa,

Thank you for the feedback.
This is very helpful for us.

Best,
Charlotte

Rated 5 out of 5 stars

I had a great experience

I had a great experience! The center is very clean and modern and the dentist who checked me was extremely professional and helpful. I attended for cosmetic reasons but the dentist noticed other matters and guided me on how to deal with it urgently. Extremely grateful!
Catalina

March 20, 2022
Unprompted review
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Reply from PlusDent

Hey Catalina,

Thank you for the review.
Happy to hear that you had a great experience with us.

Best,
Charlotte

Rated 5 out of 5 stars

Enjoyable experience.

It was very fast and professional.
The orthodontist was really nice and friendly.
As someone who is terrified of dentists, I felt very safe and comfortable

March 19, 2022
Unprompted review
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Reply from PlusDent

Hey Customer,

Thank you for the feedback.
Happy to hear that you felt safe and comfortable..

Best,
Charlotte

Rated 5 out of 5 stars

good

Dr. Royds was very helpful and explained everything to me, I left my appointment without any question in my mind.

March 18, 2022
Unprompted review
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Reply from PlusDent

Hey Miss Tuba,

Thanks for the review.
Happy to hear that everything is explained well.

Best,
Charlotte

Rated 5 out of 5 stars

Very reassured, nice place and easy appointment!

The clinic was next to Bank station... very polished, beautiful place. The dentist talked me through the whole process and applied zero pressure so I could essentially go through the plan in private and check I was happy with the price! Having your mouth photographed is never fun* per say but at least they made it less nerve wracking than it would have been. Honestly, felt so much better for how they went about it. Will go ahead with the invisalign!

March 17, 2022
Unprompted review
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Reply from PlusDent

Hey Minoo,

Thank you for the feedback.
Happy to hear that you want to start the treatment with us!

Best,
Charlotte

Rated 5 out of 5 stars

Happy customer :)

Went for my first appointment and I'm super happy with the service. The dentist and her assistant at the Holborn clinic were very professional and attentive. I can't wait to start my journey!

March 17, 2022
Unprompted review
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Reply from PlusDent

Hey Dami,

Thank you for the review.
We cannot wait for you to start your journey with us!

Best,
Charlotte

Rated 5 out of 5 stars

I met with a Dentist which surprised me…

I met with a Dentist which surprised me because I thought I would get a Dental Nurse at best. This immediately impressed me. The Dentist was very informative. She explained in detail what she would be doing. After we were done with my check and scan, she advised me what to do (scale and polish) in preparation for wearing PlusDent 'braces.' Would recommend to friends and family.

March 16, 2022
Unprompted review
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Reply from PlusDent

Hey Marie,

Thank you for the feedback.
Happy to hear that you would recommend us!

Best,
Charlotte

Rated 5 out of 5 stars

Great experience

I had a great experience having the 3d scan with PlusDent. I was filled in with before, during and after treatment and all my questions were answered with care,patience and kindness giving me a warmed first impression.

March 16, 2022
Unprompted review
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Reply from PlusDent

Dear MR LUCAS GALLI,

thank you for your kind feedback.
If you have any questions, don't hesitate to contact us directly.

Kind regards

PlusDent-Team

Rated 5 out of 5 stars

Great Experience

Everything was explained to me thoroughly and the professionals talking me through the process were really nice and patient.

March 15, 2022
Unprompted review
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Reply from PlusDent

Dear Sarah Onakoya,

thank you for your kind feedback.
If you have any questions, don't hesitate to contact us directly.

Kind regards

PlusDent-Team

Rated 5 out of 5 stars

The dentist and assistant were very…

The dentist and assistant were very professional and friendly and created a warm environment where i felt safe to ask as many questions as needed. They explained invislign clearly explained the whole process.

March 15, 2022
Unprompted review
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Reply from PlusDent

Dear Nikk T N S,

thank you for your kind feedback.
If you have any questions, don't hesitate to contact us directly.

Kind regards

PlusDent-Team

Rated 5 out of 5 stars

Great experience

I had a great experience having the 3d scan with PlusDent. I was filled in with before, during and after treatment and all my questions were answered with care,patience and kindness giving me a warmed first impression.

March 15, 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Dear Lucas Gdb,

thank you for your kind feedback.
If you have any questions, don't hesitate to contact us directly.

Kind regards

PlusDent-Team

Rated 5 out of 5 stars

Such an amazing first experience

Such an amazing first experience. The atmosphere was very calming and the doctor was very informative and attentive as well as the other staff. It was my first consultation and I felt very well informed and comfortable. Highly recommend plusdent!

March 15, 2022
Unprompted review
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Reply from PlusDent

Dear Duaa Saleh,

thank you for your kind feedback.
If you have any questions, don't hesitate to contact us directly.

Kind regards

PlusDent-Team

Rated 5 out of 5 stars

Fantastic team 👌

March 14, 2022
Unprompted review
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Reply from PlusDent

Dear Carlos Moreno,

thank you for your kind feedback.
If you have any questions, don't hesitate to contact us directly.

Kind regards

PlusDent-Team

Rated 5 out of 5 stars

I felt very welcome at the practise

I felt very welcome at the practise, from the receptionists to the dentist everyone was very friendly and welcoming. The session was very quick, and the dentist explained everything properly.

March 14, 2022
Unprompted review
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Reply from PlusDent

Dear Diana Hola,

thank you for your kind feedback.
If you have any questions, don't hesitate to contact us directly.

Kind regards

PlusDent-Team

Rated 5 out of 5 stars

Very friendly staff.

March 14, 2022
Unprompted review
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Reply from PlusDent

Dear Mike,

thank you for your kind feedback.
If you have any questions, don't hesitate to contact us directly.

Kind regards

PlusDent-Team

Rated 1 out of 5 stars

Terrible and scam of a company

PlusDent took over £1000 more from my card than the agreed treatment required and then it took over two months to get the money back. This has affected my credit rating so I’m understandably annoyed. I ended up requesting all my money back and cancelling their services altogether when I quickly realised they were rubbish. Awful customer service department and poor management. I chased everyday on the phone and never received call backs or answers. Would strongly recommend avoiding this company. Should have chosen Smile Direct Club initially or literally anyone else!

March 14, 2022
Unprompted review
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Reply from PlusDent

Dear Inga Eastwood,

thank you for your kind feedback.
If you have any questions, don't hesitate to contact us directly.

Kind regards

PlusDent-Team

Rated 5 out of 5 stars

I had a very pleasant first…

I had a very pleasant first consultation. The dentist was very friendly and competent and was able to answer all my questions.

March 14, 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Dear Julia Stelz,

thank you for your kind feedback.
If you have any questions, don't hesitate to contact us directly.

Kind regards

PlusDent-Team

Rated 5 out of 5 stars

Had a great experience

Had a great experience, process was explained in depth and all my questions were answered fully. Looking forward to starting my journey!

March 11, 2022
Unprompted review
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Reply from PlusDent

Dear Marco,

thank you for your kind feedback.
If you have any questions, don't hesitate to contact us directly.

Kind regards

PlusDent-Team

Rated 1 out of 5 stars

The worst dental clinic…

Had the worst dentist appointment of my life! Been looking for the correct treatment for quite a while and must say the most unfriendly service i’ve come across. The dentist was extremely judgy and rude and kept giving me dirty looks during my entire time at the appointment! I honestly don’t recommend to go to them at all as their service was very poor and not friendly at all and had no help whatsoever! Not going back ever again

March 8, 2022
Unprompted review
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Reply from PlusDent

Dear Suhema Patel,

we are really sorry to hear that you've experienced your visit in our clinic in that way. We want to apologize for those circumstances.
Your satisfaction is our highest priority. Therefore we would really like to check your case again. Please provide us with your contact details.

Kind regards

PlusDent-Team

Rated 5 out of 5 stars

Good experience

Good experience. The dentist who talked me through the process and took my scans was professional and location of the practice is convenient

March 8, 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Hey Alla,

Thanks for the review.
Happy to hear that you had a good experience.

Best,
Charlotte

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