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2.3
7 reviews
Hasn’t replied to negative reviews
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I ordered for my son's birthday and never received it... It has been 27 days since I placed the order for standard UK delivery - no response from customer service - I've reached out to them twice.
I ordered a large Penguin Plushie from these jokers on the 26th September and it still has not arrived. I tried their telephone number on the website and it’s out of service. Tried emailing them with no response. Tracking information is a joke as it still showing the package in China. Avoid this so called Company like the plague.
Ordered back in December 2nd 2024, waited months and sent over 10 emails to contact email address asking for confirmation of shipment and tried using their online message system. In all that time, I only received 1 response which said they lost my package and asked if I wanted a refund or replacement order. I sent a response but was ignored again and zero action taken.
Avoid at all costs, it's not worth the stress and it will happen to you too.
DO NOT BUY!
This is a fake website, that uses a fake phone number and pretends to be in the UK. My itme arrived damaged and there was NO customer service and no way to get a replacement or any communication. I can only assume all their quoted customer feedback on the website is fake. They are awful - DO NOT BUY FROM THEM!
After ordering from this company and trying to track my parcel, I realised that although it is advertised as a UK company, it is actually Chinese. I have probably lost my money, after paying for express delivery, still no sign of parcel which was a present and will now be late if it ever arrives.
Paid for express 5 day delivery to ensure christmas delivery. Order arrived in new year many weeks overdue. Customer support is a scam a premium number that hangs up on you. Email to customer support are not responded to.
When the plushies did arrive they were badly packaged into a ball with lots of tape. The plushies are damaged with tears/holes.
Ordered a plushie on the 30th November, still hasn’t arrived. I’ve asked for a refund as it’s now too late for Christmas, no response. Absolute scam - DO NOT BUY from this website!!
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