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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was having difficulty making e-vouchers to help pay for my holiday unfortunetly when i spoke to a customer adviser they were unable to pin point why my payment was not being taken but did advic... See more
Company replied
I had a query on a charge showing on my account which I couldn't recall. I completed the online form and within a day I had a lovely response back from Lindsey explaining the charge. I find my card re... See more
Company replied
I get overwhelmed & dismayed by the nature of online transactions. It all gets too much. And, I wasn't looking forward to explaining my problem about a lost voucher code. I needn't have worried! The p... See more
Company replied
Company details
Written by the company
We offer award-winning employee benefits, rewards and recognition all designed to bring more value to people. Together, let’s open up a world of opportunities for your people to enjoy more of what really matters in their lives.
Contact info
United Kingdom
- socials.uk@pluxeegroup.com
- pluxee.uk
4.3
Excellent
359 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Marks and Spencer no longer partnering…
Marks and Spencer no longer partnering with Pluxee despite what it says if you google it.
I must have missed being informed about this. Very disappointing
February 21, 2025
Unprompted review
Reply from Pluxee UK
Hello Debra,
Thank you for sharing your feedback, sadly M&S are no longer available on our pre-paid cashback card programme. We often review our retailer catalogue and you will be able to find a live list of cashback retailers on your online portal.
Warm regards,
Pluxee UK
Just had a very stressful experience…
Just had a very stressful experience trying to download a voucher to use in Decathlon. Had the store wifi but the code refused to download. No support line available to access on a Sunday. The first time I've had an issue with the app. We eventually downloaded it from a personal lap top after 45 minutes of trying. So disappointed.
February 16, 2025
Unprompted review
Reply from Pluxee UK
Hello Celia
Thank you for sharing your feedback and I am sorry to hear of your recent experience.
Unfortunately, Decathlon eVouchers can only be accessed or viewed on your employee benefits website and not on the app. We do advise this on both the website and app before you make your purchase.
I'm pleased you managed to successfully download it and place your order.
Warm regards,
Pluxee UK
Money for old rope
Really easy to use and I was spending the money anyway why would I not earn cash back. It has helped me target my spending to maximise my return
February 15, 2025
Unprompted review
Reply from Pluxee UK
Hello David,
Thank you for sharing your feedback with us, I am pleased to hear you are making the most of the cashback😊
Warm regards,
Pluxee UK
A great app for discounts
A great app for discounts.
Highly recommended!
February 15, 2025
Unprompted review
Reply from Pluxee UK
Hello Marcin
Thank you for sharing your feedback with us, I am pleased to hear you are enjoying the app for discounts and making lots of savings😊
Warm regards,
Pluxee UK
I’m trying to log in to my account…
I’m trying to log in to my account since 27th January and still no one got back to me.
February 14, 2025
Unprompted review
Reply from Pluxee UK
Hello Karolina,
Thank you for your 3rd review - I can see you have completed the request and sent us your information back on the previous review, I have reached out to you directly to support you with your account registration.
Warm regards,
Pluxee UK
Great Card!
I've had the Ode Card for about 8 months now and it has been very useful. I've found the website to be convenient/user friendly. I get cash back for purchases I'd make anyway. The customer service has been excellent.
January 28, 2025
Unprompted review
Reply from Pluxee UK
Hey Robert,
Thank you for sharing your feedback with us, I am pleased to hear you are enjoying the cashback card and the friendly customer service you have received - I will be sure to share this with the team 😊
Warm regards,
Pluxee UK
Reply from Pluxee UK
Hey Jo
Thank you for sharing your feedback with us, I am pleased to hear of the friendly customer service you have received - I will be sure to share this with the team 😊
Warm regards,
Pluxee UK
Friendly and efficient service
Received a quick, efficient service on a query. Staff were friendly and everything was resolved within a day.
February 3, 2025
Unprompted review
Reply from Pluxee UK
Hey Cheryl
Thank you for sharing your feedback with us, I am pleased to hear of the excellent customer service you have received - I will be sure to share this with the team 😊
Warm regards,
Pluxee UK
Very professional and my problem was…
Very professional and my problem was quickly fixed
February 3, 2025
Unprompted review
Reply from Pluxee UK
Hey Erinda
Thank you for sharing your feedback with us, I am pleased to hear your query was resolved quickly and professionally - I will be sure to share your comments with the team :)
Warm regards
Pluxee UK
Problem solved with patience from…
Problem solved with patience from staff. She was patient with me while I login to the app,she put me through with ease.
January 31, 2025
Unprompted review
Reply from Pluxee UK
Hello Ogundare
Thank you for sharing your feedback with us, I am pleased that we were able to help you - I will be sure to share this with the team :)
Have a great day
Pluxee UK
I’ve called the customer service one…
I’ve called the customer service one day asking for a change of address and to a new card to be mailed there. The guy on the phone told me the card will arrive in 7 working days…it never did. I called 2 weeks later to find out what the problem is and turned out he never processed it.
January 13, 2025
Unprompted review
Reply from Pluxee UK
Hey Olivka
I am sorry to hear of your recent experience. Sadly we are unable to locate any accounts for you, we have requested more information from you to be able to help further.
Warm regards,
Pluxee UK
Excellent service from all involved…
Excellent service from all involved with sorting a voucher . Quick response and very helpful.
January 23, 2025
Unprompted review
Reply from Pluxee UK
Hello Julie
Thank you for sharing your feedback with us, I am pleased to hear of the excellent customer service you have received - I will be sure to share this with the team :)
Warm regards
Pluxee UK
Customer service …
Question needed answering and customer support did so quickly and clearly 👍
January 20, 2025
Unprompted review
Reply from Pluxee UK
Hello Paul
Thank you for sharing your feedback with us. I am pleased to hear we were able to support you and answer your query quickly.
Have a great day :)
Warm regards
Pluxee UK
Very good customer care and support
Very good customer care and support. Nothing was too much , when asking questions. My personal problem was resolved, sympathetically and fast.
Would recommend this good service and discounts card.
January 10, 2025
Unprompted review
Reply from Pluxee UK
Hey Marie
Thank you for taking the time to share your feedback with us, I am pleased to hear of the excellent service you receive from the team - I will be sure to pass your comments on 😊 Enjoy using your discount card!
Warm regards,
Pluxee UK
Very easy to navigate webpage
Very easy to navigate webpage, and payment process was simple and fast.
January 15, 2025
Unprompted review
Reply from Pluxee UK
Hey Nasar!
Thank you for sharing your feedback with us, we are pleased you are finding the platform easy to navigate. Enjoy using the benefits 😊
Take care,
Pluxee UK
I absolutely love my Pluxee Card
I absolutely love my Pluxee Card! I've been using it for a while but over Christmas the perks of this card were unbelievable. A certain retailer who offers points was offering extra points over Christmas, and since they're on the Pluxee Card cashback scheme, I absolutely took advantage. Extra points, Black Friday deals AND cashback returned to my card... I have two lovely pots to spend towards my essentials.
January 15, 2025
Unprompted review
Reply from Pluxee UK
Hey Corin,
Thank you for sharing your feedback, we are pleased to see you are making lots of cashback on your Pluxee Card!
Warm regards,
Pluxee UK
Great customer service but just one question...
I have just reactivated my card and had to call customer services to change some of my personal details. It was so refreshing to have it resolved to quickly and easily.
I do have one question and can't seem to find the answer. I put some money on my card yesterday and today my balance is down by about £6 when I've nit spent anything. What is this payment for???
January 14, 2025
Unprompted review
Reply from Pluxee UK
Hey Diane,
Thank you for sharing your feedback with us, I am pleased to hear of the great customer service you have received - I will be sure to share this with the team 😊
The 2 x £2.99 are the annual renewal fees related to the Pluxee cashback card - please reach out to the team if you need any further support.
Warm regards,
Pluxee UK
NO PROTECTIONS AGAINST ONLINE FRAUDS
NO PROTECTIONS AGAINST ONLINE FRAUDS. customer care with raise their hands sayig we are preopaid card not credit card. lost £60.
January 13, 2025
Unprompted review
Reply from Pluxee UK
Hello Pravin,
Thank you for sharing your feedback and I am sorry to hear of your recent experience.
Sadly we are unable to dispute transactions that are subscriptions, you will need to reach out to the merchant directly to cancel this.
Warm regards,
Pluxee UK
Great experience, until it expired.
I have been very happy with my TOTUM Pluxee card as I have had nearly £170 cashback over 12 months. However, it has now expired and I was not sent information about renewing it. I have tried to call and email and had no response, and I have £79 on my account that I am very much hoping I won’t lose, but can’t see how to get back. Card: excellent, customer service: disappointing.
January 3, 2025
Unprompted review
Reply from Pluxee UK
Hello Beckie
Thank you for sharing your feedback with us, its great to hear how much cashback you have made over the last 12 months!
I can see my colleague has requested a new card is reissued to you, they will be in touch shortly with further information.
Warm regards,
Pluxee UK
Utterly Useless Website.
Utterly Useless Website.
They're happy to take your money, but if you want to spend it you'll need to set aside a whole morning to try different browsers and devices to just get their site to display your own card details. When you try and view them 99% of the time the details are blank, and on the off chance you get lucky they only appear for a moment before defaulting to the anonymised state. Don't even bother, the cashback isn't worth the hassle. Just use Topcashback or, y'know, literally any other site you might have heard of before other than this crap
January 3, 2025
Unprompted review
Reply from Pluxee UK
Hello
Thank you for sharing your feedback and I am sorry to hear of your recent experience, please contact the Customer Care Team who will be on hand to help with your query - 01908 303488.
Warm regards,
Pluxee UK
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